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| <li class="toctree-l3"><a class="reference internal" href="#mismatchsenderid-error-message-from-the-server-when-it-tries-to-send-a-message-to-your-app">MismatchSenderId error message from the server when it tries to send a message to your app.</a></li> |
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| <li class="toctree-l3"><a class="reference internal" href="#id2">Push errors</a></li> |
| <li class="toctree-l3"><a class="reference internal" href="#id3">MismatchSenderId error message from the server when it tries to send a message to your app.</a></li> |
| <li class="toctree-l3"><a class="reference internal" href="#id4">INVALID_SENDER error message</a></li> |
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| <p class="caption"><span class="caption-text">Organizations & Applications</span></p> |
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| <div class="section" id="troubleshooting"> |
| <h1>Troubleshooting<a class="headerlink" href="#troubleshooting" title="Permalink to this headline">¶</a></h1> |
| <div class="section" id="working-with-android"> |
| <h2>Working with Android<a class="headerlink" href="#working-with-android" title="Permalink to this headline">¶</a></h2> |
| <div class="section" id="app-fails-to-install-on-the-emulator"> |
| <h3>App fails to install on the emulator<a class="headerlink" href="#app-fails-to-install-on-the-emulator" title="Permalink to this headline">¶</a></h3> |
| <ul class="simple"> |
| <li>When using the emulator, be sure to note the setup steps in <a class="reference external" href="getting-started.html#prerequisites">Push |
| notifications prerequisites</a>.</li> |
| <li>Sometimes installation fails while the emulator is still being |
| launched. Wait until the emulator is up and running (so that you can |
| unlock and interact with the UI), then run the project again.</li> |
| <li>Make sure that the order of your Java Build Path matches the order |
| shown in <a class="reference external" href="tutorial.html">Tutorial: Push notifications sample app</a>.</li> |
| </ul> |
| </div> |
| <div class="section" id="push-errors"> |
| <h3>Push errors<a class="headerlink" href="#push-errors" title="Permalink to this headline">¶</a></h3> |
| <p>If pressing the button to send yourself a push throws an exception or |
| doesn’t respond:</p> |
| <ul class="simple"> |
| <li>Make sure the emulator’s target matches the Google API version used |
| in the project.</li> |
| <li>In the IDE log, wait until you see that the device has been |
| registered before sending yourself a push. Sometimes waiting for the |
| code to run and trying another click gets the push message to you.</li> |
| <li>If you successfully send yourself a push message once but fail to |
| again, try one of the following:</li> |
| </ul> |
| <p>Go to the apps list on the device and launch the app from there.</p> |
| <p>OR</p> |
| <p>Uninstall the app from the device, delete the device in the admin |
| portal, and run the project again.</p> |
| </div> |
| <div class="section" id="mismatchsenderid-error-message-from-the-server-when-it-tries-to-send-a-message-to-your-app"> |
| <h3>MismatchSenderId error message from the server when it tries to send a message to your app.<a class="headerlink" href="#mismatchsenderid-error-message-from-the-server-when-it-tries-to-send-a-message-to-your-app" title="Permalink to this headline">¶</a></h3> |
| <p>The sender ID is a number you send to GCM from app code when registering |
| with GCM for notifications. The error might be occurring because the |
| sender ID with which your app is registering at GCM for notifications |
| does not correlate to the API project whose API key was used to create |
| your notifier. First, confirm the following:</p> |
| <ul class="simple"> |
| <li>The sender ID in your app code (used when registering with GCM) is |
| the same as your Goole API project number.</li> |
| <li>The API key used to create your notifier is the same as the API key |
| in your Google API project.</li> |
| <li>The notifier name used in your app code is the same as for the |
| notifier you created in the Usergrid.</li> |
| </ul> |
| <p>It can be possible to make a fix (such as by correcting the sender ID in |
| your app code) and still see this error. If you’re still seeing the |
| error, consider create a new API project and notifier, then use their |
| new values in your code:</p> |
| <ol class="arabic simple"> |
| <li>Recreate (or create anew) the Google API project. This will generate |
| a new API key and project number. See Registering with a notification |
| service.</li> |
| <li>Create a new notifier for GCM using the API key you generated with |
| the new API project. See Creating notifiers.</li> |
| <li>Use the new notifier name in your code, along with a new sender ID |
| that is that same value as the Google API project number.</li> |
| </ol> |
| </div> |
| <div class="section" id="invalid-sender-error-message"> |
| <h3>INVALID_SENDER error message<a class="headerlink" href="#invalid-sender-error-message" title="Permalink to this headline">¶</a></h3> |
| <p>The sender ID is a number you send to GCM from app code when registering |
| with GCM for notifications. The “sender” in this case is the Google API |
| project you created to send notification messages. Confirm that the |
| sender ID you’re using in code is the same value as the API project |
| number generated when you created your Google API project. See |
| Registering with a notification service.</p> |
| </div> |
| </div> |
| <div class="section" id="working-with-phonegap-android"> |
| <h2>Working with PhoneGap Android<a class="headerlink" href="#working-with-phonegap-android" title="Permalink to this headline">¶</a></h2> |
| <div class="section" id="id1"> |
| <h3>App fails to install on the emulator<a class="headerlink" href="#id1" title="Permalink to this headline">¶</a></h3> |
| <ul class="simple"> |
| <li>When using the emulator, be sure to note the setup steps in |
| <a class="reference external" href="tutorial.html">Tutorial: Push notifications sample app</a>.</li> |
| <li>Sometimes installation fails while the emulator is still being |
| launched. Wait until the emulator is up and running (so that you can |
| unlock and interact with the UI), then run the project again.</li> |
| <li>Make sure that the order of your Java Build Path matches the order |
| shown in <a class="reference external" href="tutorial.html">Tutorial: Push notifications sample app</a>.</li> |
| </ul> |
| </div> |
| <div class="section" id="id2"> |
| <h3>Push errors<a class="headerlink" href="#id2" title="Permalink to this headline">¶</a></h3> |
| <p>If pressing the button to send yourself a push throws an exception or |
| doesn’t respond:</p> |
| <ul class="simple"> |
| <li>Make sure the emulator’s target matches the Google API version used |
| in the project.</li> |
| <li>In the IDE log, wait until you see that the device has been |
| registered before sending yourself a push. Sometimes waiting for the |
| code to run and trying another click gets the push message to you.</li> |
| <li>If you successfully send yourself a push message once but fail to |
| again, try one of the following:</li> |
| </ul> |
| <p>Go to the apps list on the device and launch the app from there.</p> |
| <p>OR</p> |
| <p>Uninstall the app from the device, delete the device using the admin |
| portal, then run the project again.</p> |
| </div> |
| <div class="section" id="id3"> |
| <h3>MismatchSenderId error message from the server when it tries to send a message to your app.<a class="headerlink" href="#id3" title="Permalink to this headline">¶</a></h3> |
| <p>The sender ID is a number you send to GCM from app code when registering |
| with GCM for notifications. The error might be occurring because the |
| sender ID with which your app is registering at GCM for notifications |
| does not correlate to the API project whose API key was used to create |
| your notifier. First, confirm the following:</p> |
| <ul class="simple"> |
| <li>The sender ID in your app code (used when registering with GCM) is |
| the same as your Google API project number.</li> |
| <li>The API key used to create your notifier is the same as the API key |
| in your Google API project.</li> |
| <li>The notifier name used in your app code is the same as for the |
| notifier you created in the Usergrid.</li> |
| </ul> |
| <p>It can be possible to make a fix (such as by correcting the sender ID in |
| your app code) and still see this error. If you’re still seeing the |
| error, consider create a new API project and notifier, then use their |
| new values in your code:</p> |
| <ol class="arabic simple"> |
| <li>Recreate (or create anew) the Google API project. This will generate |
| a new API key and project number. See <a class="reference external" href="registration.html">Registering with a |
| notification service</a>.</li> |
| <li>Create a new notifier for GCM using the API key you generated with |
| the new API project. See <a class="reference external" href="creating-notifiers.html">Creating |
| notifiers</a>.</li> |
| <li>Use the new notifier name in your code, along with a new sender ID |
| that is that same value as the Google API project number.</li> |
| </ol> |
| </div> |
| <div class="section" id="id4"> |
| <h3>INVALID_SENDER error message<a class="headerlink" href="#id4" title="Permalink to this headline">¶</a></h3> |
| <p>The sender ID is a number you send to GCM from app code when registering |
| with GCM for notifications. The “sender” in this case is the Google API |
| project you created to send notification messages. Confirm that the |
| sender ID you’re using in code is the same value as the API project |
| number generated when you created your Google API project. See |
| <a class="reference external" href="registration.html">Registering with a notification service</a>.</p> |
| </div> |
| </div> |
| </div> |
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