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itemtype="https://schema.org/ListItem" class="breadcrumbs__item breadcrumbs__item--active"><span class="breadcrumbs__link" itemprop="name">Triaging an Issue</span><meta itemprop="position" content="2"></li></ul></nav><div class="tocCollapsible_ETCw theme-doc-toc-mobile tocMobile_ITEo"><button type="button" class="clean-btn tocCollapsibleButton_TO0P">On this page</button></div><div class="theme-doc-markdown markdown"><header><h1>Triaging an Issue</h1></header><p>This guide documents the <a href="https://github.com/apache/pulsar/issues" target="_blank" rel="noopener noreferrer">issue tracker</a> for users and developers.</p><h2 class="anchor anchorWithStickyNavbar_LWe7" id="checklist-for-triaging">Checklist for Triaging<a href="#checklist-for-triaging" class="hash-link" aria-label="Direct link to Checklist for Triaging" title="Direct link to Checklist for Triaging"></a></h2><ul class="contains-task-list containsTaskList_mC6p"><li class="task-list-item"><input type="checkbox" disabled=""> <!-- -->Read the initial message and the comments.</li><li class="task-list-item"><input type="checkbox" disabled=""> <!-- -->Check that the title is reasonably concise, while including enough specifics so that those scanning the list of issues can quickly identify its topic.</li><li class="task-list-item"><input type="checkbox" disabled=""> <!-- -->Leave a brief comment about the proposed next action needed. If there is a long message list, a summary can be very helpful.</li><li class="task-list-item"><input type="checkbox" disabled=""> <!-- -->(Committers-only) Set all the relevant <a href="/contribute/develop-triage/develop-labels/">labels</a>.</li><li class="task-list-item"><input type="checkbox" disabled=""> <!-- -->(Committers-only) Where appropriate, set the Assignees, Reviewers, Milestone fields, and possibly @mention relevant people.</li><li class="task-list-item"><input type="checkbox" disabled=""> <!-- -->(Committers-only) If the issue is clearly invalid (unrelated to Pulsar, duplicate, spam, etc), you can close it as <a href="https://github.blog/changelog/2022-05-19-the-new-github-issues-may-19th-update/" target="_blank" rel="noopener noreferrer">"not planned"</a>.</li></ul><h2 class="anchor anchorWithStickyNavbar_LWe7" id="assignees">Assignees<a href="#assignees" class="hash-link" aria-label="Direct link to Assignees" title="Direct link to Assignees"></a></h2><p>This field indicates who is expected to take the next step in resolving the issue.</p><p>Since the Pulsar community follows <a href="https://www.apache.org/theapacheway/" target="_blank" rel="noopener noreferrer">Community of Peers</a> pattern, a contributor is assigned to an issue only if they ask for or self-assign. GitHub only allows team members or participants to be assigned, and asking for an assignment simplifies this restriction.</p><h2 class="anchor anchorWithStickyNavbar_LWe7" id="helping-triage-issues">Helping Triage Issues<a href="#helping-triage-issues" class="hash-link" aria-label="Direct link to Helping Triage Issues" title="Direct link to Helping Triage Issues"></a></h2><p>Once you know your way around how Pulsar's source files are structured and you are comfortable with the workflow, a great way to contribute is to help triage issues. Do realize, though, that experience working on Pulsar is needed in order to effectively help triage.</p><p>Around the clock, new issues are being opened on the <a href="https://github.com/apache/pulsar/issues" target="_blank" rel="noopener noreferrer">issue tracker</a> and existing issues are being updated. Every issue needs to be triaged to make sure everything runs smoothly.</p><h3 class="anchor anchorWithStickyNavbar_LWe7" id="classifying-reports">Classifying Reports<a href="#classifying-reports" class="hash-link" aria-label="Direct link to Classifying Reports" title="Direct link to Classifying Reports"></a></h3><p>Pulsar provides five issue templates and they define what is desired in each category. Issue tracker holds only actionable items, including bug reports and enhancements. Questions and suggestions are recommended to be posted at:</p><ol><li><a href="mailto:users@pulsar.apache.org" target="_blank" rel="noopener noreferrer">User Mail List</a> (<a href="mailto:users-subscribe@pulsar.apache.org" target="_blank" rel="noopener noreferrer">subscribe</a>), or</li><li><a href="https://github.com/apache/pulsar/discussions" target="_blank" rel="noopener noreferrer">Github Discussion</a>.</li></ol><p>For <a href="https://github.com/apache/pulsar/blob/master/.github/ISSUE_TEMPLATE/bug-report.yml" target="_blank" rel="noopener noreferrer">bug reports</a>, an issue needs to:</p><ul><li>provide the OS and Pulsar version in use</li><li>give reproducing steps to facilitate quick location of the problem</li><li>clearly explain what is expected and what happens actually</li></ul><p>For <a href="https://github.com/apache/pulsar/blob/master/.github/ISSUE_TEMPLATE/enhancement.yml" target="_blank" rel="noopener noreferrer">enhancements</a>, an issue needs to:</p><ul><li>describe the motivations (why does Pulsar need it)</li><li>describe the proposed solution and add related materials like links if any</li><li>describe other alternative solutions or features considered, but rejected</li></ul><p>Frequent raised issues have their own templates: <a href="https://github.com/apache/pulsar/blob/master/.github/ISSUE_TEMPLATE/flaky-test.yml" target="_blank" rel="noopener noreferrer">flaky tests</a> and <a href="https://github.com/apache/pulsar/blob/master/.github/ISSUE_TEMPLATE/doc.yml" target="_blank" rel="noopener noreferrer">document issues</a>.</p><p>Pulsar improvement proposal (PIP) has its own <a href="https://github.com/apache/pulsar/blob/master/wiki/proposals/PIP.md" target="_blank" rel="noopener noreferrer">workflow</a>.</p><h3 class="anchor anchorWithStickyNavbar_LWe7" id="closing-issues">Closing Issues<a href="#closing-issues" class="hash-link" aria-label="Direct link to Closing Issues" title="Direct link to Closing Issues"></a></h3><p>Stale issues coming from years ago are hardly handled today. Also, a huge issue backlog decreases the passion a contributor spends time on issue triaging.</p><p>Here are several common reasons to close issues especially stale ones that you can use to judge:</p><ul><li>If a bug report is associated with <a href="/contribute/release-policy/#Supported-Versions">unmaintained versions</a>, and it can hardly or cannot be reproduced on maintained versions, you can close the issue with comment "Closing as stale. If it's still relevant to maintained versions, feel free to open a new issue."</li><li>If an enhancement ticket gets stale for over a year and no one seems working on it, you can close the issue with comment "Closing as stale and no one worked on it. Please open a new issue if you volunteer to do it."</li><li>If a user question is answered in the thread, you can close the issue with comment "Closing as answered"; otherwise, you can <a href="https://docs.github.com/en/discussions/managing-discussions-for-your-community/managing-discussions#transferring-a-discussion" target="_blank" rel="noopener noreferrer">convert the issue to a discussion</a> under the Q&A category.</li><li>If an open issue is already resolved on master or is duplicate to another issue, you can directly close the issue with those resolutions.</li><li>Due to historical reasons, some issues are about multilingual clients (C++, Go, Python) or other components moved out to their separate repositories. You can <a href="https://docs.github.com/en/issues/tracking-your-work-with-issues/transferring-an-issue-to-another-repository" target="_blank" rel="noopener noreferrer">transfer the issue</a> to the corresponding repository, or close it with comment "Closing as stale. The development of {the specific module} is permantly moved to {the separate repository}. Please open a new issue there if it's still relevent."</li></ul><h3 class="anchor anchorWithStickyNavbar_LWe7" id="re-evaluating-closed-issues">Re-Evaluating Closed Issues<a href="#re-evaluating-closed-issues" class="hash-link" aria-label="Direct link to Re-Evaluating Closed Issues" title="Direct link to Re-Evaluating Closed Issues"></a></h3><p>You can concern that some stale issues are still relevant but get closed eagerly.</p><p>Do worry! Anyone is expected to search before asking. And once they find a closed issue is relevant, they can pick it up or open a new one and refer to the previous one. This is always viable and here are some examples:</p><ul><li><a href="https://github.com/apache/pulsar/issues/7837" target="_blank" rel="noopener noreferrer">DB2 Connector for Pulsar</a> was picked up with a new volunteer working on it;</li><li><a href="https://github.com/apache/pulsar/issues/19910" target="_blank" rel="noopener noreferrer">Support basic-authentication in function url</a> refers to a closed issue and supersedes it.</li></ul><h3 class="anchor anchorWithStickyNavbar_LWe7" id="finding-an-issue-you-can-help-with">Finding an Issue You Can Help With<a href="#finding-an-issue-you-can-help-with" class="hash-link" aria-label="Direct link to Finding an Issue You Can Help With" title="Direct link to Finding an Issue You Can Help With"></a></h3><p>If you want to help with triaging, you might also want to search for issues in modules for which you have a working knowledge. 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