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| <div class="header-text">ASF Data Privacy</div> |
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| <h1 id="canned-responses">Canned responses</h1> |
| |
| <p>This page collects canned responses for PMC members and privacy committee members. |
| If you use such a response, please make sure to always BCC vp-privacy@apache.org.</p> |
| |
| <h2 id="reponse-to-automated-tools-as-privacy-hawk-or-mine">Reponse to automated tools as “Privacy Hawk” or “Mine”</h2> |
| |
| <h3 id="justification">Justification:</h3> |
| |
| <p>Tools as “Privacy Hawk” or “Mine” are causing many false positives. Users of those |
| tools are sending messages to (archived) mailing lists, causing even |
| more problems for privacy. Since the number of these kind of messages are overwhelming |
| and most often pointless, PMC members and Privacy committee members can use the |
| following response.</p> |
| |
| <h3 id="response">Response:</h3> |
| |
| <p>Hello,</p> |
| |
| <p>Thanks for your message. Your message was generated by an automatization tool |
| that has been proven to identify many false positives. It is very likely also the case here.</p> |
| |
| <p>Because of the number of generated messages and the workload they cause, |
| we ask you for the reference you are mentioning.</p> |
| |
| <p>Please note:</p> |
| |
| <ul> |
| <li>We are a volunteer Open Source Software Developer community that does not sell user data or use it for marketing purposes.</li> |
| <li>We do not sell any products or provide any software as a service</li> |
| <li>We are not collecting your data when you find software written by us on your system</li> |
| </ul> |
| |
| <p>If you still think that your privacy rights are affected, please send your message and the reasons why you think that we process your data to: |
| privacy@apache.org</p> |
| |
| <p>Kind regards,</p> |
| |
| <h2 id="reponse-to-you-installed-software-on-my-device">Reponse to “you installed software on my device”</h2> |
| |
| <h3 id="justification-1">Justification:</h3> |
| |
| <p>Some users think the ASF installs software on their devices, because they |
| may have found a license file.</p> |
| |
| <h3 id="response-1">Response:</h3> |
| |
| <p>Hello,</p> |
| |
| <p>Thank you for reaching out to us.</p> |
| |
| <p>I understand you’re experiencing some challenges with your system and are seeking assistance. |
| I want to clarify that the Apache Software Foundation (ASF) develops open-source software |
| and does not have access to users’ private systems or data. We do not collect |
| personal data from users nor manipulate their devices in any way.</p> |
| |
| <p>If you’re encountering issues with specific ASF software, I would be more than happy |
| to guide you towards the appropriate support channels or community forums where |
| you can get more detailed assistance. Alternatively, if the software in question |
| is not directly related to ASF projects, I recommend contacting the support team |
| of the respective software for the best guidance.</p> |
| |
| <p>Please send your response to: privacy@apache.org (archived mailinglist) or to vp-privacy@apache.org (if sensitive)</p> |
| |
| <p>Please feel free to provide more details about the issue you’re facing, particularly |
| if it involves any ASF software, so that I can assist you more effectively.</p> |
| |
| <p>Best regards,</p> |
| |
| <h2 id="reponse-to-remove-my-email">Reponse to “remove my email”</h2> |
| |
| <h3 id="justification-2">Justification:</h3> |
| |
| <p>Sending messages to public mailing lists are archived and public viewable. |
| Removal is troublesome and expensive, as it may have spread through mirror systems. |
| Due to the fact that these are excessive, we can reject email removal. |
| We consider email removal only, if severe personal damage migth be the result.</p> |
| |
| <h3 id="response-2">Response:</h3> |
| |
| <p>Hello,</p> |
| |
| <p>Thank you for your message.</p> |
| |
| <p>Messages sent to public mailing lists are redistributed to many mirrors and |
| cannot be deleted. Participants of mailing lists or message boards know that |
| their messages are seen publicly and can be copied by 3rd parties. Message removal, |
| in general, is a complicated and also risky operation, resulting in high costs |
| and many volunteer working hours.</p> |
| |
| <p>Due to the complexity of message removal/adjustment and the unsatisfying result, |
| we consider message and data removals unfounded and excessive and refuse action |
| according to GDPR, Article 12 Item 5.</p> |
| |
| <p>For that reason, I have to, unfortunately, reject your request.</p> |
| |
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