added canned responses
diff --git a/_includes/header.html b/_includes/header.html
index dc0111f..32ca3aa 100644
--- a/_includes/header.html
+++ b/_includes/header.html
@@ -1,13 +1,12 @@
<header>
<div class="header-logo"><a href="/"><img src="/images/asf-logo.png"/></a>
- <div class="header-text">ASF Data Privacy</div>
+ <a href="/"><div class="header-text">ASF Data Privacy</div></a>
</div>
<nav>
<label for="show-menu" class="show-menu">Show Menu</label>
<input type="checkbox" id="show-menu" role="button">
<ul id="menu">
- <li><a href="/">Home</a></li>
<li><a href="/policies">Policies</a></li>
<li>
<a href="#">Privacy FAQ ▼</a>
@@ -16,6 +15,7 @@
<li><a href="/faq/committers.html">Committers' Privacy FAQ</a></li>
<li><a href="/faq/infrastructure.html">Infrastructure Privacy FAQ</a></li>
<li><a href="/faq/software-users.html">Software Users FAQ</a></li>
+ <li><a href="/responses">PMC Responses</a></li>
</ul>
</li>
<li>
diff --git a/responses/index.md b/responses/index.md
new file mode 100644
index 0000000..e269a03
--- /dev/null
+++ b/responses/index.md
@@ -0,0 +1,115 @@
+---
+# Licensed to the Apache Software Foundation (ASF) under one
+# or more contributor license agreements. See the NOTICE file
+# distributed with this work for additional information
+# regarding copyright ownership. The ASF licenses this file
+# to you under the Apache License, Version 2.0 (the
+# "License"); you may not use this file except in compliance
+# with the License. You may obtain a copy of the License at
+#
+# http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing,
+# software distributed under the License is distributed on an
+# "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+# KIND, either express or implied. See the License for the
+# specific language governing permissions and limitations
+# under the License.
+
+layout: default
+---
+
+# Available Policies
+
+This page collects canned responses for PMC members and privacy committee members.
+If you use such a response, please make sure to always BCC vp-privacy@apache.org.
+
+## Reponse to automated tools as "Privacy Hawk" or "Mine"
+
+### Justification:
+
+Tools as "Privacy Hawk" or "Mine" are causing many false positives. Users of those
+tools are sending messages to (archived) mailing lists, causing even
+more problems for privacy. Since the number of these kind of messages are overwhelming
+and most often pointless, PMC members and Privacy committee members can use the
+following response.
+
+### Response:
+
+Hello,
+
+Thanks for your message. Your message was generated by an automatization tool
+that has been proven to identify many false positives. It is very likely also the case here.
+
+Because of the number of generated messages and the workload they cause,
+we ask you for the reference you are mentioning.
+
+Please note:
+
+- We are a volunteer Open Source Software Developer community that does not sell user data or use it for marketing purposes.
+- We do not sell any products or provide any software as a service
+- We are not collecting your data when you find software written by us on your system
+
+If you still think that your privacy rights are affected, please send your message and the reasons why you think that we process your data to:
+privacy@apache.org
+
+Kind regards,
+
+## Reponse to "you installed software on my device"
+
+### Justification:
+
+Some users think the ASF installs software on their devices, because they
+may have found a license file.
+
+### Response:
+
+Hello,
+
+Thank you for reaching out to us.
+
+I understand you're experiencing some challenges with your system and are seeking assistance.
+I want to clarify that the Apache Software Foundation (ASF) develops open-source software
+and does not have access to users' private systems or data. We do not collect
+personal data from users nor manipulate their devices in any way.
+
+If you're encountering issues with specific ASF software, I would be more than happy
+to guide you towards the appropriate support channels or community forums where
+you can get more detailed assistance. Alternatively, if the software in question
+is not directly related to ASF projects, I recommend contacting the support team
+of the respective software for the best guidance.
+
+Please send your response to: privacy@apache.org (archived mailinglist) or to vp-privacy@apache.org (if sensitive)
+
+Please feel free to provide more details about the issue you're facing, particularly
+if it involves any ASF software, so that I can assist you more effectively.
+
+Best regards,
+
+## Reponse to "remove my email"
+
+### Justification:
+
+Sending messages to public mailing lists are archived and public viewable.
+Removal is troublesome and expensive, as it may have spread through mirror systems.
+Due to the fact that these are excessive, we can reject email removal.
+We consider email removal only, if severe personal damage migth be the result.
+
+### Response:
+
+Hello,
+
+Thank you for your message.
+
+Messages sent to public mailing lists are redistributed to many mirrors and
+cannot be deleted. Participants of mailing lists or message boards know that
+their messages are seen publicly and can be copied by 3rd parties. Message removal,
+in general, is a complicated and also risky operation, resulting in high costs
+and many volunteer working hours.
+
+Due to the complexity of message removal/adjustment and the unsatisfying result,
+we consider message and data removals unfounded and excessive and refuse action
+according to GDPR, Article 12 Item 5.
+
+For that reason, I have to, unfortunately, reject your request.
+
