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| <h1 id="support" tabindex="-1">Support</h1> |
| <h2 id="questions-about-how-to-use-pdfbox" tabindex="-1">Questions About How to Use PDFBox</h2> |
| <p>If you have questions about how to use PDFBox do ask on the <a href="/mailinglists.html" title="Subscribe to Mailing List">Users Mailing List</a>. This will get you help from the entire community.</p> |
| <p>The PDFBox examples and the test code in the sources will also provide additional information.</p> |
| <p>And there are additonal resources available on sites such as <a href="http://stackoverflow.com/search?q=pdfbox">Stack Overflow</a>.</p> |
| <h2 id="filing-a-bug-report-or-enhancement-request" tabindex="-1">Filing a Bug Report or Enhancement Request</h2> |
| <p class="alert alert-info">Please refrain from immediately opening a ticket in the JIRA issue tracker unless |
| you are really certain it's a problem in the PDFBox software. Try using the Mailing Lists first.</p> |
| <p>If you are sure you have found a bug then please report the problem in our |
| <a href="https://issues.apache.org/jira/browse/PDFBOX">JIRA Issue Tracker</a>. If you have to <a href="https://selfserve.apache.org/jira-account.html">request a JIRA account</a>, then mention some details about your problem so that we know you're not a spammer.</p> |
| <p><strong>Before you submit a bug there are several things you can try first</strong></p> |
| <ul> |
| <li>For issues with text extraction try if Adobe Reader can extract the text</li> |
| <li>Try the latest SNAPSHOT to see if it's fixed in the pre-release</li> |
| <li>Search the mailing list to see if has been discussed before</li> |
| <li>Check the JIRA issue tracker to see if the issue has already been reported</li> |
| </ul> |
| <p><strong>To help us resolve a bug quicker</strong></p> |
| <ul> |
| <li>Attach the PDF that makes trouble by using "More", "Attach files" in the JIRA issue tracker</li> |
| <li>If your file is too large, upload it to a sharehoster, or use the PDFSplit application to isolate the troublesome page</li> |
| <li>Mention the PDFBox and Java versions you are using.</li> |
| <li>Attach the shortest possible code that reproduces the problem. Insert java code between {code}...{code}. Or try to reproduce the problem with the command-line applications.</li> |
| <li>Mention what you were doing, what was the expected behaviour, and what happened instead</li> |
| <li>Provide a stack trace of an exception if there is one</li> |
| <li>Make sure logging is active up to INFO level, and include the log output</li> |
| <li>Be patient: all the people here are unpaid volunteers who work for you in their free time</li> |
| </ul> |
| <p><strong>And please DON'T</strong></p> |
| <ul> |
| <li>Upload files to a host that requires registration to read the file.</li> |
| <li>Create an issue in the JIRA issue tracker and then go on vacation so you won't repond to our questions / suggestions.</li> |
| <li>Ask "how to" questions in the JIRA issue tracker. Ask such questions on the mailing lists, on stackoverflow.com, and look at the sample and the test code in the sources.</li> |
| <li>Attach PDF files with confidential and/or personal data (name, DoB, bank data, health data, SSN, photograph) without getting permission from the client and/or the people mentioned on the PDF</li> |
| <li>Create issues about obsolete PDFBox versions</li> |
| </ul> |
| <p class="alert alert-info">We can sometimes solve problems without having the PDF, but it is difficult.</p> |
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