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| <div id="breadcrumbsa"><a href="/">home</a> » <a href="/porting/">porting</a> » <a href="/porting/mac/">mac</a></div> |
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| <h3>Support Resources</h3> |
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| <p>So you've started using OpenOffice.org. Wonderful! Chances are you |
| may have questions about problems you encounter in the software or want |
| to learn more about it. There are a number of ways you can get help |
| with the software. Visit our <a href="http://support.openoffice.org/index.html">OpenOffice.org Support Home</a> for more information on getting help with OpenOffice.org</p> |
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| <p style="font-weight: bolder;">To find information, resources, and much more in your native language, please visit the <a href="http://projects.openoffice.org/native-lang.html">NLC projet page</a>.</p> |
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| <h3> Download troubles</h3> |
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| <p>There are various reports from users on our mailinglist that they |
| have problems downloading OpenOffice.org using Safari the default |
| browser for Mac OS X. Safari isn't capable of directly downloading from |
| FTP servers so Safari passes download requests for files from a FTP |
| server through to the Finder, the Finder connects to the FTP server and |
| fails. This may be a bug in Mac OS X 10.3.x and 10.4.x which cannot be |
| solved by OpenOffice.org developers.</p> |
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| <p> There are two known solutions: |
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| </p> |
| <ul> |
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| <li> |
| <p>Even though the Finder has problems with passed through |
| downloads from Safari the download often works when you copy the |
| download url to the clipboard, switch to the Finder->Go->Connect |
| to Server and paste the url in the empty line below Server Adress. |
| Click "Connect" and the see if the Finder now connects to the download |
| server.</p> |
| </li> |
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| <li> |
| <p>Mozilla/Gecko based browsers like <a href="httP://www.mozilla.com/firefox">Firefox</a> or <a href="http://www.caminobrowser.org/">Camino</a> are capable of directly downloading from FTP servers.</p> |
| </li> |
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| </ul> |
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| <p>As the file is downloaded, you will see the icon of the Disk Image |
| (dmg) File appear. When the download is finished, simply double click |
| on the icon of the "dmg" file, and drag the OpenOffice.org "Icon" in |
| your applications folder. </p> |
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| <h3 id="howto">OpenOffice.org X11 How-To</h3> |
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| <p>There is a small how-to install and use X11 and OpenOffice.org Mac OS X available in |
| </p> |
| <ul> |
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| <li><a href="http://porting.openoffice.org/mac/Howto_OOo_2.0_MacOSX_english.pdf">English</a></li> |
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| <li><a href="http://fr.openoffice.org/docs/MacOSX_Install_fr_HowTo_OOo2_V1.4.pdf"> French</a></li> |
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| <li><a href="http://de.openoffice.org/servlets/ProjectDocumentList?folderID=552">German</a></li> |
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| </ul> |
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| <p></p> |
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| <h3 id="faq">FAQ</h3> |
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| <div class="faqitem"><span style="text-decoration: underline;"><span style="font-style: italic;">Please take a look at our new <a href="faq/index.html">FAQ pages</a>.</span></span></div> |
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| <p>For any other installation or mac-specific question visit this <a href="http://wiki.services.openoffice.org/wiki/List_of_OpenOffice.org_Mac_OS_X_issues_and_problems">page</a>. There are the latest news and informations on known OpenOffice.org Mac OS X (X11) issues and problems.</p> |
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| <h3>Mailinglist</h3> |
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| <p>If you still can't find your answer there, try the following community staffed mailinglist: <strong>users@openoffice.apache.org</strong> |
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| </p> |
| <p> To make life easier for yourself and other volunteers on the |
| mailinglist please subscribe to the mailinglist. In order to do so send |
| a blank email to this <a href="mailto:users-subscribe@openoffice.apache.org">address</a> |
| wait for the daemon to answer you. Now answer the mail the mailinglist |
| daemon sent to you yourself by pressing the reply button in your |
| mailer. After the second confirmation your able to post and receive |
| mails from <strong>users@openoffice.apache.org</strong></p> |
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| <p>In order to make life easier for both end-users and developers we |
| decided to move end-user support to the project wide users mailinglist |
| while mac porting remains the mailinglist for OpenOffice.org mac |
| development.</p> |
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| <p>Remember, these are staffed by <b>volunteers</b> who donate their time to help users, so be patient and polite:</p> |
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| <h3>Online Help and Manuals</h3> |
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| <p>One of the quickest references to get to is the OpenOffice.org |
| Online Help (under the Help menu). This online help contains a thorough |
| description of the application.</p> |
| |
| <p>You can also go to your local bookstore and pick up several books such as the <i>OpenOffice.org Resource Kit</i> and <i>StarOffice Companion</i>. |
| While these books are not specific to Mac OS X, OpenOffice.org on Mac |
| OS X is nearly identical to all other platforms and these books will |
| still be valuable references.</p> |
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| |
| <p>If you get help from any of these places, please consider helping |
| out by browsing through them from time to time and answering questions |
| to which you know or learned the answers. Support, too, is an effort |
| that needs </p> |
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| <h3>Paid Support</h3> |
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| <p>If you require commercial support, you may want to check out some of the <a href="http://support.openoffice.org/index.html#cst">commercial OpenOffice.org support providers</a>. |
| Be aware that not all may provide assistance with Mac OS X, however, so |
| be sure to check to make sure they support the Mac OS X plat form..</p> |
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| <h3>Filing Bugs</h3> |
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| <p>OK, say you've found a glitch in the software (a bug, like the |
| software crashes when opening this certain file) and haven't been able |
| to find an answer in any of the support resources. The next step is to |
| file an issue about it. See the <a href="http://qa.openoffice.org/issue_handling/bug_writing_guidelines.html">IssueZilla</a> |
| page for more information about what a proper report should contain and |
| where to file it. Mac-specific bugs should be filed against the <b>porting</b> project.</p> |
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| <p><i>Last updated by $Author: smsm1 $ on $Date: 2007/02/11 01:26:04 $</i></p> |
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