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| <title>Bugs&Issues Explained</title> |
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| <div class="Acta1"> |
| <h1>About Issues</h1> |
| <h3>Contents</h3> |
| </div> |
| <ul> |
| <li> |
| <a href="#finding">Finding and Filing Issues</a></li> |
| <li> |
| <a href="#about">About Issue Tracker</a> |
| </li> |
| <li> |
| <a href="#using">Why Use Issue Tracker?</a> |
| </li> |
| <li> |
| <a href="#oooissues">OpenOffice.org Issues </a> |
| </li> |
| <li> |
| <a href="#oooinfrastructure">OpenOffice.org Infrastructure Problems</a> |
| </li> |
| </ul> |
| <div class="app"> |
| <h4><a name="finding"></a>Finding and Filing Issues</h4> |
| <ul> |
| <li> |
| <b>Search for your bug/issue.</b> |
| <p><em>Quick search</em><br> |
| Enter one or more of the main words having to do with your issue. For example: |
| 'LDAP', 'crash justify' or 'copy paste Writer' |
| </p> |
| <form action="http://www.openoffice.org/issues/buglist.cgi"> |
| <input value="NEW" name="issue_status" type="hidden" /> |
| <input value="STARTED" name="issue_status" type="hidden" /> |
| <input value="REOPENED" name="issue_status" type="hidden" /> |
| <input value="RESOLVED" name="issue_status" type="hidden" /> |
| <input value="VERIFIED" name="issue_status" type="hidden" /> |
| <input value="UNCONFIRMED" name="issue_status" type="hidden" /> |
| <input value="allwords" name="short_desc_type" type="hidden"> |
| <input value="allwords" name="long_desc_type" type="hidden"> |
| <input value="doit" name="cmdtype" type="hidden"> |
| <table> |
| <tbody> |
| <tr> |
| <td>Summary contains:</td> |
| <td><input size="30" name="short_desc" type="text" /></td> |
| <td><input value="Search" type="submit"></td> |
| </tr> |
| <tr> |
| <td>Description contains:</td> |
| <td><input size="30" name="long_desc" type="text" /></td> |
| <td/> |
| </tr> |
| <tr> |
| <td/> |
| <td><input type="Checkbox" name="issue_status" value="CLOSED">include closed issues</input></td> |
| <td/> |
| </tr> |
| </tbody> |
| </table> |
| </form> |
| |
| <p><em>Advanced search</em><br> |
| If the quick search does not yield results, try the <a href="http://www.openoffice.org/issues/query.cgi"> |
| advanced search</a>. |
| </p> |
| <p><em>Direct jump</em><br> |
| If you know the issue number you are looking for, you can jump to it directly |
| </p> |
| <form action="http://www.openoffice.org/issues/show_bug.cgi"> |
| <input size="9" name="id" type="text"> <input value="Jump" type="submit"> |
| </form> |
| <p></p> |
| <p></p> |
| </li> |
| <li> |
| <b>Enter a new issue</b> |
| <p>If your issue has not been reported (see above), then you need to <a href="pre_submission.html"> |
| <b>submit a new issue</b></a>. Read the <a href="bug_writing_guidelines.html">guidelines |
| for reporting issues</a> page to learn how to report an issue/bug. See also <a href="issues.html"> |
| A Quick Introduction to IssueTracker</a>.</p> |
| <p><em>Attachments.</em><br/> |
| You can add attachments to issues. The |
| limit is 10MB, but please keep any attachment small, as most people use 56K |
| connections. Attaching a file to an issue is a two-step procedure and is <strong>not</strong> |
| obvious. You must first submit the issue or locate the issue to which you wish |
| to attach the file. Then, you can add the file as an attachment to that issue. |
| There will be a link in the issue body that reads: |
| <div class="indent"> |
| <p class="code">Create a new attachment (proposed patch, test case, etc.)</p> |
| </div> |
| </p> |
| </li> |
| </ul> |
| <h4><a name="about"></a>About Issue Tracker (Formerly IssueZilla)</h4> |
| <p>OpenOffice.org uses a modified version of <a href="http://www.mozilla.org">mozilla.org's</a> |
| <a href="http://www.mozilla.org/bugs/">BugZilla</a> to track issues. Issue |
| Tracker is integrated into <a href="http://www.collab.net/products/">CollabNet's |
| SourceCast</a>, upon which the OpenOffice.org website runs. This document was |
| written for IssueZilla, Issue Tracker's predecessor. It is still relevant. |
| However, an excellent account of the current Issue Tracker can be found in the <a target="_blank" href="http://www.openoffice.org/scdocs/ProjectIssues#aboutIZ"> |
| Help</a>. |
| </p> |
| <p>If you are a registered user of OpenOffice.org, you can use Issue Tracker to |
| browse existing issues, enter new issues, or modify the details of an existing |
| issues. Please be aware that you'll need to enable cookies in your browser to |
| use IssueZilla. |
| </p> |
| <h4><a name="using"></a>Why Use Issue Tracker?</h4> |
| <p> |
| Why use Issue Tracker and not a mail list? Because it allows everyone to keep |
| track of the many big and small tasks, requests, enhancements, whatever that |
| circulate throughout an Open Source project. What is more, the issue tracker |
| makes it easier to determine if any another user has had similar problems. And |
| if the problem has been resolved, it can alert the relevant people to the |
| solutions found. In short, by registering and then filing issues with Issue |
| Tracker, you become a contributing member of OpenOffice.org.</p> |
| <p><strong>Note: </strong>You can delete your SourceCast account and thereby |
| disable your Issue Tracker account at any time. However, if you then decide to |
| re-register using the same account information, you will not be able to file |
| issues. This is because Issue Tracker accounts are never full deleted, only |
| disabled. You thus have to initiate a new account.</p> |
| <h4> |
| <a name="notification"></a>Issue Notifications</h4> |
| <p>Issue Tracker will notify you via email about changes made to issues you |
| reported. Please do not reply to these messages but login the website and add |
| your comments to the issue. If you don't want to receive these notification |
| emails you may want to edit your Issue Tracker preferences and change the email |
| settings. |
| </p> |
| <h4><a name="oooissues"></a>OpenOffice.org Issues</h4> |
| <p>You can report and query issues in the OpenOffice.org |
| code/documentation/ui/definition. Issue Tracker currently reports and tracks |
| the following issue-types: DEFECT, ENHANCEMENT, FEATURE, TASK and PATCH (we |
| can, of course, add new issue types as necessary). For example, you could |
| report a bug as DEFECT; Track ENHANCEMENT requests to existing features; |
| discuss adding new FEATURES; track a TASK for others to do (delegating or |
| requesting help). Furthermore Issue Tracker is also used to track PATCH |
| submissions.</p> |
| <h4> |
| <a name="oooinfrastructure"></a>OpenOffice.org Infrastructure Problems</h4> |
| <p>If you find an issue with some part of the OpenOffice.org infrastructure (not |
| the application), such as a problem with the site search engine, or a problem |
| with CVS, please use the following table to guide you in reporting the problem: |
| </p> |
| <br> |
| <table width="100%"> |
| <tbody> |
| <tr> |
| <td class="fontwhitesmall" bgcolor="#00315a">Issue Links</td> |
| </tr> |
| <tr> |
| <td> |
| <table width="100%" cellspacing="1" cellpadding="4"> |
| <tbody> |
| <tr> |
| <td class="tableF0">Concurrent Version Control (CVS)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&subcomponent=openoffice.org%20CVS">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20CVS">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0">Issue Tracking (Issue Tracker)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&subcomponent=openoffice.org%20IssueTracker">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20IssueTracker">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0">Web-based Source and Revision Browsing (CVSWeb)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&subcomponent=openoffice.org%20source%20browsing">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20source%20browsing">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0">Site-wide Search (Swish-E)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&subcomponent=openoffice.org%20search%20engine">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20search%20engine">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0">Site, User and Project Administration (SourceCast)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&subcomponent=openoffice.org%20administrative%20interface">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20administrative%20interface">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0">Mailing Lists (ezmlm)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&subcomponent=openoffice.org%20mailing%20lists">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20mailing%20lists">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0"> |
| Downloads</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&component=openoffice.org%20downloads">Query |
| Reports</a></td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=openoffice.org%20downloads">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0">Website Documentation and Instructions (HTML)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=www&component=documentation">Query |
| Reports</a> |
| </td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/enter_bug.cgi?component=www&subcomponent=documentation">Enter |
| Report</a></td> |
| </tr> |
| <tr> |
| <td class="tableF0"><a name="website"></a>General Website Issues ( Look, Links, |
| Workings)</td> |
| <td class="tableF0"><a href="http://www.openoffice.org/issues/buglist.cgi?component=website&subcomponent=openoffice.org%20website%20general%20issues">Query |
| Reports</a></td> |
| <td class="tableF0"><br> |
| </td> |
| </tr> |
| </tbody> |
| </table> |
| </td> |
| </tr> |
| </tbody> |
| </table> |
| </div> |
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| $Revision: 1.9 $ $Date: 2007/02/23 10:42:35 $ |
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