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| <title>OpenOffice.org Issue Helper</title> |
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| <h1>OpenOffice.org Issue Helper<br> |
| <small>A tool to help you submit a OpenOffice.org issue report in 5 core |
| steps.</small></h1> |
| <hr> |
| |
| <div> |
| <h2>How does this form help you submit an OpenOffice.org issue report?</h2> |
| |
| <p>Did you find something that does not work in OpenOffice.org?<br> |
| Do you have a great new suggestion for a feature or enhancement to |
| OpenOffice.org?</p> |
| |
| <p>Filing an issue is the first step to letting the OpenOffice.org <abbr |
| title="Quality Assurance">QA</abbr> team and developers know about your ideas |
| and experiences.</p> |
| |
| <p>The OpenOffice.org <abbr title="Quality Assurance">QA</abbr> team and |
| developers must be able to reproduce the problem and have enough information |
| to analyze why the problem is occurring. This form helps you provide |
| information that is needed by OpenOffice.org <abbr |
| title="Quality Assurance">QA</abbr> team and developers. They need this |
| information to understand and reproduce the issue. Being able to understand |
| and reproduce issues is the first step towards getting the issue resolved.</p> |
| |
| <p><strong>Please do not report bugs in other places.</strong> This includes |
| the mailing lists, news groups, and <abbr |
| title="Internet Relay Chat">IRC</abbr> channels.</p> |
| |
| <p>OpenOffice.org <abbr title="Quality Assurance">QA</abbr> team and |
| developers only work on issues filed in our issues database.</p> |
| <hr> |
| <ol> |
| <li><strong>Register as an OpenOffice.org user.</strong> |
| <p><a href="http://www.openoffice.org/servlets/Join">Create an IssueTracker |
| account</a> if you do not already have one.</p> |
| <p>After you receive your password, <a |
| href="http://www.openoffice.org/servlets/TLogin">log in to the |
| OpenOffice.org Website</a>.<br> |
| </p> |
| </li> |
| <li><strong>Find out if OpenOffice.org knows about your issue.</strong> |
| <p>We receive thousands of issues from our enthusiastic users. There is |
| a chance that we may know about your issue already.</p> |
| <p>If you do a quick check to see if your issue has already been |
| reported, you help save the OpenOffice.org<abbr |
| title="Quality Assurance">QA</abbr> team and developers time and effort |
| by avoiding a repeat issue (or as we call them, "duplicates" ). The |
| OpenOffice.org <abbr title="Quality Assurance">QA</abbr> team and |
| developers review all issues posted by users, so repeat issues creates |
| extra work for them.</p> |
| <p>You can check the list of <a |
| href="http://www.openoffice.org/issues/buglist.cgi?resolution=FIXED&resolution=INVALID&resolution=WONTFIX&resolution=LATER&resolution=REMIND&resolution=WORKSFORME&resolution=MOVED&resolution=---&field0-0-0=longdesc&type0-0-0=casesubstring&value0-0-0=has+been+marked+as+a+duplicate+of+this+issue">duplicated |
| issues</a>.</p> |
| <p>If you do not find your issue here, then search IssueTracker here:</p> |
| |
| <form method="get" action="http://www.openoffice.org/issues/buglist.cgi"> |
| |
| <div> |
| <label for="short_desc" accesskey="k">Main words:</label><input |
| type="text" size="20" name="short_desc" id="short_desc1"> |
| <input type="submit" value="Submit" name="Search" accesskey="s"></div> |
| </form> |
| <p>Enter two or three of the main words related to your bug. Try to keep |
| them as generic as possible. For example: <tt>crash print</tt> or |
| <tt>copy paste</tt>.</p> |
| <p>Look through the search results. If you do not get any results, check |
| for misspellings in your search words or try other search words.</p> |
| <ul> |
| <li>If you find an issue that looks the same as yours, you can add |
| comments to that issue, but please do not open a new issue.</li> |
| <li>If you find bugs similar to yours, read them. Remember the |
| component they were listed under; you will need to know the component |
| later.</li> |
| </ul> |
| </li> |
| <li><strong>Answer a few questions in 5 main areas.</strong> |
| <p>The following are some questions for you to answer to help fill in |
| your issue report to us:</p> |
| |
| <form method="get" id="helper" name="helper" action="http://www.openoffice.org/issues/post_bug.cgi"> |
| <fieldset> |
| <legend><strong>Component and Version</strong></legend> |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td>Please choose the component and version of OpenOffice.org |
| for your issue:</td> |
| </tr> |
| </tbody> |
| </table> |
| |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td><label for="component" accesskey="c">Component:</label></td> |
| <td> |
| <select name="component" |
| onchange="UpdateVersionList(this.form);UpdateSubcomponentList(this.form);" |
| id="component"> |
| <option value="word processor" selected="selected">Word |
| Processor/Writer</option> |
| <option value="spreadsheet">Spreadsheet/Calc</option> |
| <option value="presentation">Presentation/Impress</option> |
| <option value="installation">Installation</option> |
| <option value="drawing">Drawing</option> |
| <option value="formula editor">Formula Editor</option> |
| <option value="database access">Database Access</option> |
| <option value="l10n">Internationalization</option> |
| <option value="www">OpenOffice.org Website</option> |
| </select> |
| </td> |
| </tr> |
| <tr> |
| <td><label for="version" accesskey="v">Version:</label></td> |
| <td> |
| <select name="version" id="version"> |
| <option value="1.0.1" selected="selected">1.0.1</option> |
| <option value="1.0.0">1.0.0</option> |
| <option value="643">643</option> |
| </select> |
| </td> |
| </tr> |
| <tr> |
| <td><label accesskey="s" |
| for="subcomponent">Subcomponent:</label></td> |
| <td> |
| <select name="subcomponent" id="subcomponent"> |
| <option value="code" selected="selected">code</option> |
| <option value="definition">definition</option> |
| <option value="documentation">documentation</option> |
| <option value="www">www</option> |
| </select> |
| </td> |
| </tr> |
| <tr> |
| <td><strong>Component:</strong></td> |
| <td>The part of OpenOffice.org |
| this issue occurred with, i.e. the Word Processor, |
| SpreadSheet, etc.</td> |
| </tr> |
| <tr> |
| <td><strong>Version:</strong></td> |
| <td>The version of OpenOffice.org |
| this issue occur with.</td> |
| </tr> |
| <tr> |
| <td><strong>Subcomponent:</strong></td> |
| <td>In most cases, this |
| field can be left as is.</td> |
| </tr> |
| <tr> |
| <td><strong>Hint:</strong></td> |
| <td>Ideally you should be using the latest version of |
| OpenOffice.org.</td> |
| </tr> |
| </tbody> |
| </table> |
| </fieldset> |
| <fieldset> |
| <legend><strong>Hardware and Operating System</strong></legend> |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td>Please choose the hardware and operating system on which |
| OpenOffice.org was running for your issue:</td> |
| </tr> |
| </tbody> |
| </table> |
| |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td><label for="platform" accesskey="p">Hardware:</label></td> |
| <td> |
| <select name="platform" id="platform"> |
| <option value="All" selected="selected">All</option> |
| <option value="PC">PC</option> |
| <option value="Sun">Sun</option> |
| <option value="Macintosh">Macintosh</option> |
| <option value="SGI">SGI</option> |
| <option value="DEC">DEC</option> |
| <option value="Other">Other</option> |
| </select> |
| </td> |
| </tr> |
| <tr> |
| <td><label for="OS" accesskey="o">Operating System:</label></td> |
| <td> |
| <select name="OS" id="OS"> |
| <option value="All" selected="selected">All </option> |
| <option value="Windows 2000">Windows 2000</option> |
| <option value="Windows XP">Windows XP</option> |
| <option value="Windows 98">Windows 98</option> |
| <option value="Windows NT">Windows NT</option> |
| <option value="Windows ME">Windows ME</option> |
| <option value="Windows 95">Windows 95</option> |
| <option value="Solaris">Solaris</option> |
| <option value="Linux">Linux</option> |
| <option value="MacOS X">MacOS X</option> |
| <option value="FreeBSD">FreeBSD</option> |
| <option value="NetBSD">NetBSD</option> |
| <option value="OpenBSD">OpenBSD</option> |
| <option value="IRIX">IRIX</option> |
| <option value="OSF/1">OSF/1</option> |
| <option value="BeOS">BeOS</option> |
| <option value="other">other</option> |
| </select> |
| </td> |
| </tr> |
| <tr> |
| <td><strong>Hardware:</strong></td> |
| <td><span id="hardwareDescription">The type of your computer |
| hardware. If you don't know, use <abbr |
| title="Personal Computer">PC</abbr>.</span></td> |
| </tr> |
| <tr> |
| <td><strong>Operating System:</strong></td> |
| <td><span id="osDescription">The operating system your computer |
| uses.</span></td> |
| </tr> |
| <tr> |
| <td><strong>Hint:</strong></td> |
| <td>You can provide us with more details about your <abbr |
| title="Operating System">OS</abbr> in the instructions |
| section<br> |
| (patch level, drivers, library version, <abbr |
| title="et cetera" lang="la">etc.</abbr>)</td> |
| </tr> |
| </tbody> |
| </table> |
| </fieldset> |
| <fieldset> |
| <legend><strong>Summary</strong></legend> |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td>Please enter a descriptive and unique summary for your |
| issue:</td> |
| </tr> |
| </tbody> |
| </table> |
| |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td><label accesskey="s" for="short_desc">Summary:</label></td> |
| <td><input type="text" size="84" name="short_desc" |
| id="short_desc"></td> |
| </tr> |
| <tr> |
| <td><strong>Hint:</strong></td> |
| <td><span id="summaryDescription">The summary should be short, |
| unique and descriptive.</span></td> |
| </tr> |
| <tr> |
| <td></td> |
| <td>"OpenOffice fails to export bullet symbols to Word 95 |
| files" is a good example.</td> |
| </tr> |
| </tbody> |
| </table> |
| </fieldset> |
| <fieldset> |
| <legend><strong>Instructions to Consistently Reproduce the |
| Bug</strong></legend> |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td>You can attach a small, simple file that demonstrates the |
| issue after you submit this issue.</td> |
| </tr> |
| <tr> |
| <td>Please enter step by step instructions to reproduce your |
| issue:</td> |
| </tr> |
| </tbody> |
| </table> |
| |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td><label for="comment" |
| accesskey="d">Description:</label></td> |
| <td><textarea cols="83" rows="8" id="comment" |
| name="comment">Description of Problem: |
| |
| |
| Steps to reproduce the problem: |
| 1. |
| 2. |
| 3. |
| |
| Actual Results: |
| |
| |
| Expected Results: |
| |
| |
| How often does this happen? |
| |
| |
| Additional Information (OS patch level, drivers, library |
| version, etc.)</textarea></td> |
| </tr> |
| <tr> |
| <td><strong>Hint:</strong></td> |
| <td><span id="summaryDescriptionFooter">One bug per issue |
| please. Ideally, your bug should be reproducible 100% of the |
| time using your instructions.</span></td> |
| </tr> |
| </tbody> |
| </table> |
| </fieldset> |
| <fieldset> |
| <legend><strong>Issue Type</strong></legend> |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td>Please choose which type of issue you want to report:</td> |
| </tr> |
| </tbody> |
| </table> |
| |
| <table border="0"> |
| <tbody> |
| <tr> |
| <td><label accesskey="i" for="type">Issue Type:</label></td> |
| <td> |
| <select name="type" id="type"> |
| <option value="defect" selected="selected">DEFECT</option> |
| <option value="enhancement">ENHANCEMENT</option> |
| <option value="feature">FEATURE</option> |
| </select> |
| </td> |
| <td></td> |
| </tr> |
| <tr> |
| <td><strong>Hint:</strong></td> |
| <td><span id="typeDescription">Choose |
| <strong>"Defect"</strong> if OpenOffice.org does not work as |
| expected.</span></td> |
| <td></td> |
| </tr> |
| <tr> |
| <td></td> |
| <td>Choose <strong>"Enhancement"</strong> for improvement |
| ideas.</td> |
| <td></td> |
| </tr> |
| <tr> |
| <td></td> |
| <td>Choose <strong>"Feature"</strong> for features that do not |
| exist in the version you are using.</td> |
| <td></td> |
| </tr> |
| </tbody> |
| </table> |
| </fieldset> |
| </form> |
| </li> |
| <li><strong>Submit your bug to IssueTracker.</strong> |
| <p> |
| <input type="button" id="open" onclick="OpenEnterBugPage()" name="open" |
| value="Submit my bug!"></p> |
| </li> |
| </ol> |
| </div> |
| </body> |
| </html> |
