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| <title>Issue Tracker (formerly IssueZilla) FAQ</title> |
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| <h2>FAQs</h2> |
| <p><i>Last updated 2003-03-25</i></p> |
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| <td> <a href="faq-questions.html">Overview</a> <img src="/branding/images/separator.gif"> |
| <a href="faq-source.html">Source & Technology</a> |
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| <a href="faq-issuezilla.html">IssueTracker</a> |
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| <a href="faq-licensing.html">Licensing</a> <img src="/branding/images/separator.gif"> |
| <a href="faq-community.html">Community</a> |
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| <a href="mirrors_faq.html">Mirrors</a> <img src="/branding/images/separator.gif"> |
| <a href="faq-asian.html">Asian FAQs</a> <img src="/branding/images/separator.gif"> |
| <a href="faq-other.html">Other</a></td> |
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| These faq have been compiled over the span of OpenOffice's lifetime. |
| Most of the information is now out of date. |
| See <a href="https://wiki.openoffice.org/wiki/Documentation/FAQ">the OpenOffice FAQ page</a> on our official wiki |
| for up-to-date information. |
| If you find instances that need updating, let us know by sending a note to <a href="mailto:dev@openoffice.apache.org">dev@openoffice.apache.org</a>. |
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| <a name="top"></a><a name="issues"></a> |
| <h3><IMG |
| src="/branding/images/start_blue_bar.gif"> IssueTracker: |
| Questions <IMG src="/branding/images/end_blue_bar.gif"> |
| </h3> |
| <ol> |
| <li> <A href="#1">What is IssueTracker?</A> |
| |
| <li> <a href="#2">How do I use IssueTracker?</a> </li> |
| <li><a href="#3">Can I attach a file to an Issue?</a></li> |
| </ol> |
| |
| <h3><IMG |
| src="/branding/images/start_blue_bar.gif"> IssueTracker: |
| Answers <IMG src="/branding/images/end_blue_bar.gif"> |
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| <OL> |
| <li value="1"> <b>What is IssueTracker?</b> <a name="1"></a> |
| <P>OpenOffice.org uses a modified version of <a href="http://www.mozilla.org">mozilla.org's</a> |
| <A HREF="http://www.mozilla.org/bugs/">BugZilla</A> to track issues. <a href="http://www.collab.net">CollabNet's</a> |
| BugZilla is called IssueTracker as it extends that bug-tracking system towards |
| more generalized Issue tracking, which is a superset of bug tracking. |
| <p>If |
| you are a registered user of OpenOffice.org, you can use IssueTracker to browse |
| existing issues, enter new issues, or modify the details of an existing |
| issues. Please be aware that you'll need to enable cookies in your browser |
| to use IssueTracker. You can't use IssueTracker if you are not a registered |
| user or have not enabled cookies. You can register by clicking on the "<a href="//servlets/Join">Join</a>" |
| link in the left navbar. |
| <p> |
| There may also be problems if you are using Konqueror or some other browser |
| than Netscape 4.77 or Internet Explorer or some other faithful emulator |
| of these programs. |
| <P>If you're new to IssueTracker, you might want to take a moment to browse |
| <A HREF="http://qa.openoffice.org/issue_handling/project_issues.html#about">A Quick Introduction |
| to IssueTracker</A>. You should also check out the <A HREF="http://qa.openoffice.org/issue_handling/bug_writing_guidelines.html">guidelines |
| for reporting issues</A> page to learn how to report an issue/bug. As well, |
| the <a href="/scdocs/ProjectIssues.html#aboutIZ">Help |
| documents</a> provide an excellent introduction to the intricacies of IssueTracker.</p> |
| To learn more, click on the "<a href="http://qa.openoffice.org/issue_handling/project_issues.html">Bugs |
| and Issues</a>" link on the left navbar.</LI> |
| </OL> |
| <P> |
| <A href="#top">Back to top</A> |
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| <ol> |
| <li value="2"><b>How do I use IssueTracker?</b><a name="2"></a> |
| <p>When possible, please use IssueTracker. To use it, however, you must be a |
| registered user (click on the "<a href="//servlets/Join">Join</a>" |
| link in the left navbar to register). Why use IssueTracker? Because it allows |
| everyone to keep track of the many big and small tasks, requests, enhancements, |
| whatever that circulate throughout an Open Source project. What is more, |
| the issue tracker makes it easier to determine if any another user has had |
| similar problems. And if the problem has been resolved, it can alert the |
| relevant people to the solutions found. In short, by registering and then |
| filing issues with IssueTracker, you become a contributing member of OpenOffice.org. |
| </p> |
| </li> |
| </ol> |
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| <A href="#top">Back to top</A> |
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| <ol> |
| <li value="3"><b>Can I attach a file to an Issue?</b> <a name="3"></a> |
| <p>Yes. Our current limit is 10MB (ten megabytes). Attaching a file to an |
| issue is a two-step procedure and is not obvious. You must first submit |
| the issue or locate the issue to which you wish to attach the file. Then, |
| you can add the file as an attachment to that issue. |
| There will be a link visible after you have submitted the issue reading:<br> |
| <strong>Create a new attachment (proposed patch, testcase, etc.)</strong> <br> |
| Note: You cannot add OpenOffice.org files natively. They must be added |
| as |
| "binary" files. This is a temporary problem.<br> |
| Hints: Reduce the size of your file as much as possible. And, if you are |
| uploading an HTML document, be sure to compress it first (Zip or tar it), |
| otherwise |
| it gets corrupted when others try to download it. </li> |
| </ol> |
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