| <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> | |
| <html> | |
| <head> | |
| <title>NetBeans Support Resources</title> | |
| <meta name="NAV_PRIORITY" content="11"> | |
| <meta name="NAV_LINK" content="NetBeans Support"> | |
| <meta name="description" content="NetBeans IDE Support Resources"> | |
| <meta name="keywords" | |
| content="NetBeans IDE,Support,Tech Support,Resources,assistance,expert,company,team,e-mail, | |
| telephone,service,plan,product,premium,diagnostic,patches,Sun Microsystems,FAQ,documentation,mailing list"> | |
| <meta http-equiv="content-type" content="text/html; charset=UTF-8"> | |
| <link rel="stylesheet" type="text/css" href="../netbeans.css"> | |
| </head> | |
| <body> | |
| <h1>NetBeans Support Resources</h1> | |
| <img src="../images_www/v6/support.gif" alt="ringbuoy" | |
| style="float: left; margin-right: 5px;"> | |
| <p> When you run into a problem, it's good to know you can turn to | |
| experts for help. NetBeans products come with different levels of | |
| support that fit any developer environment, from individual developers | |
| to large enterprise development teams. </p> | |
| <h2><a name="prof_support" id="prof_support">Professional Support for | |
| NetBeans Software</a></h2> | |
| <table cellpadding="0"> | |
| <tbody> | |
| <tr> | |
| <td> | |
| <p>The <a | |
| href="http://www.oracle.com/us/support/development-tools-080025.html"><strong>Oracle | |
| Java Development Tools Support</strong></a> offering covers NetBeans, | |
| Oracle JDeveloper, and Oracle Enterprise Pack for Eclipse. </p> | |
| </td> | |
| <td> </td> | |
| </tr> | |
| <tr> | |
| <td> | |
| <p>This offering includes:</p> | |
| <ul> | |
| <li>Assistance with service requests 24 hours per day, 7 days a | |
| week </li> | |
| <li>Access to My Oracle Support and Sun Connection Service, | |
| SunSpectrum Member Support Center, SunSolve Online Program (24 x 7 | |
| web-based technical support system), including the ability to log | |
| service requests online </li> | |
| <li>Unlimited incident support </li> | |
| <li>Non-technical customer service during normal business hours | |
| (e.g., assistance with support identification numbers, assistance with | |
| logging into My Oracle Support) </li> | |
| <li>(Note: "Upgrades to new releases" is not listed as a | |
| component of this offering since these products are freely available.) </li> | |
| </ul> | |
| </td> | |
| <td class="align-center" valign="top"> | |
| <p><a | |
| href="https://shop.oracle.com/pls/ostore/f?p=dstore:product:3991794687878827::NO:RP,6:P6_LPI:14756161144420584792660&tz=2:00"><img | |
| src="../images_www/v6/buy_now.gif" alt="Buy" title="Buy" | |
| style="border: 0px solid ; width: 68px; height: 23px;"></a> <br> | |
| <br> | |
| $1,200 per user per year </p> | |
| </td> | |
| </tr> | |
| </tbody> | |
| </table> | |
| <h2><a name="comm_support" id="comm_support">Community Support for | |
| NetBeans Software</a></h2> | |
| <p>The <strong>NetBeans community</strong> offers numerous other, free | |
| support resources:</p> | |
| <ul> | |
| <li>Get free <a href="./index.html">tutorials, video demos, and | |
| sample projects</a>.</li> | |
| <li>Check the <a | |
| href="http://wiki.netbeans.org/wiki/view/NetBeansUserFAQ"> NetBeans | |
| User FAQs</a> or the <a | |
| href="http://wiki.netbeans.org/wiki/view/NetBeansDeveloperFAQ">NetBeans | |
| Module Developer FAQs</a>.</li> | |
| <li>Read the extensive built-in documentation in the IDE itself, | |
| available under the Help menu.</li> | |
| <li>Search the <a | |
| href="https://netbeans.org/projects/www/lists/nbusers/archive/0000-00/exe?action_arcsearch_form=1">nbusers | |
| mailing list archives</a> — it is quite possible that your question has | |
| already been asked and answered on the list. If not, <a | |
| href="../community/lists/top.html">ask the nbusers list</a> for help | |
| (you must <a href="mailto:nbusers-subscribe@netbeans.org">subscribe</a> | |
| to post).</li> | |
| <li>Check the <a href="../community/issues.html">bug-tracking system</a> | |
| to see if your problem is caused by a reported issue; if not, enter a | |
| new issue for this problem (you must be logged in to enter a new issue).</li> | |
| <li>Review the <a href="http://wiki.netbeans.org/NetBeansPatchesInfo">patch | |
| information</a> for the current NetBeans release. </li> | |
| <li>Check out <a href="./training.html">community training</a> | |
| options.</li> | |
| </ul> | |
| </body> | |
| </html> |