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| <meta name="author" value="Nicko Cadell"> |
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| <h1><a id="main"></a>log4net Support</h1> |
| <div class="i1"> |
| <p> |
| log4net user support is provided via a mailing list. Discussion on log4net is held on the |
| <em>log4net-user</em> mailing list. Please search the archives before posting because it |
| is likely that your question has been answered before. |
| </p> |
| <h2><a id="mlist-archive"></a>Mailing List Archives</h2> |
| <div class="i1"> |
| <p> |
| You can browse the mailing list archives at the following locations: |
| </p> |
| <ul> |
| <li><a href="http://mail-archives.eu.apache.org/mod_mbox/logging-log4net-user/">mod_mbox</a></li> |
| <li><a href="http://nagoya.apache.org/eyebrowse/SummarizeList?listId=215">eyebrowse</a></li> |
| <li><a href="http://marc.theaimsgroup.com/?l=log4net-user&r=1&w=2">MARC</a></li> |
| <li><a href="http://sourceforge.net/mailarchive/forum.php?forum=log4net-users">Old Mailing List at sourceforge</a></li> |
| </ul> |
| </div> |
| <h2><a id="mlist-subscribe"></a>Subscribe</h2> |
| <div class="i1"> |
| <p> |
| Subscribe to either the list or to the digest list: |
| </p> |
| <ul> |
| <li> |
| <p> |
| To subscribe to this list send an e-mail to <br /> |
| <a href="mailto:log4net-user-subscribe@logging.apache.org">log4net-user-subscribe@logging.apache.org</a>. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| To subscribe to the digest list sent an e-mail to <br /> |
| <a href="mailto:log4net-user-digest-subscribe@logging.apache.org">log4net-user-digest-subscribe@logging.apache.org</a>. |
| </p> |
| </li> |
| </ul> |
| </div> |
| <h2><a id="mlist-unsubscribe"></a>Unsubscribe</h2> |
| <div class="i1"> |
| <p> |
| To unsubscribe send an email to the relevant email address: |
| </p> |
| <ul> |
| <li> |
| <p> |
| To unsubscribe from this list send an e-mail to <br /> |
| <a href="mailto:log4net-user-unsubscribe@logging.apache.org">log4net-user-unsubscribe@logging.apache.org</a>. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| To unsubscribe from the digest list sent an e-mail to <br /> |
| <a href="mailto:log4net-user-digest-unsubscribe@logging.apache.org">log4net-user-digest-unsubscribe@logging.apache.org</a>. |
| </p> |
| </li> |
| </ul> |
| </div> |
| <h2><a id="mlist-posting"></a>Posting</h2> |
| <div class="i1"> |
| <p> |
| Before posting please read the following guidelines: |
| </p> |
| <ul> |
| <li> |
| <p> |
| <strong>Ask smart questions</strong><br /> |
| Every volunteer project obtains its strength from the people involved |
| in it. You are welcome to join any of our mailing lists. You can |
| choose to lurk, or actively participate; it's up to you. The level of |
| community responsiveness to specific questions is generally directly |
| proportional to the amount of effort you spend formulating your |
| question. Eric Raymond and Rick Moen have even written an essay entitled |
| <a href="http://www.catb.org/%7Eesr/faqs/smart-questions.html">"<b>Asking Smart Questions</b>"</a> |
| precisely on this topic. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| <strong>Keep your email short and to the point</strong><br /> |
| If your email is more than about a page of text, chances are that it |
| won't get read by very many people. It is much better to try to pack a |
| lot of informative information (see above about asking smart questions) |
| into as small of an email as possible. If you are replying to a previous |
| email, it is a good idea to only quote the parts that you are replying |
| to and to remove the unnecessary bits. This makes it easier for people |
| to follow a thread as well as making the email archives easier to search |
| and read. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| <strong>Do your best to ensure that you are not sending HTML or "Stylelized" email to the list</strong><br /> |
| If you are using Outlook or Outlook Express or Eudora, chances are that |
| you are sending HTML email by default. There is usually a setting that |
| will allow you to send "Plain Text" email. If you are using Microsoft |
| products to send email, there are several bugs in the software that |
| prevent you from turning off the sending of HTML email. Please read this |
| <a href="http://jakarta.apache.org/site/micromail.html">page</a> as well. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| <strong>Watch where you are sending email</strong><br /> |
| Our mailing lists have set the Reply-To to go back to the |
| list. That means that when you Reply to a message, it will go to the list |
| and not to the original author directly. The reason is because it helps |
| facilitate discussion on the list for everyone to benefit from. Be careful |
| of this as sometimes you may intend to reply to a message directly to someone |
| instead of the entire list. |
| </p> |
| <p> |
| <small><em>The appropriate contents of the Reply-To header is an age-old debate that |
| should not be brought up on the mailing lists. You can examine opposing points of view |
| <a href="http://www.unicom.com/pw/reply-to-harmful.html">condemning</a> |
| our convention and <a href="http://www.metasystema.org/essays/reply-to-useful.mhtml">condoning</a> |
| it. Bringing this topic up for debate again on a mailing list will add nothing new |
| and is considered off-topic.</em></small> |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| <strong>Do not cross post messages</strong><br /> |
| In other words, pick a mailing list and send your messages to that mailing |
| list only. Do not send your messages to multiple mailing lists. The reason is |
| that people may be subscribed to one list and not to the other. Therefore, |
| some people will only see part of the conversation. |
| </p> |
| </li> |
| </ul> |
| <p> |
| Where relevant please try to include the following information in your postings. |
| </p> |
| <ul> |
| <li> |
| <p> |
| Specify the version of log4net you are using. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| Specify what your assembly type is, i.e. exe or dll, and how your code is launched, |
| e.g. console application, windows application, ASP.NET project, COM+ hosted object, etc... |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| Specify which runtime platform (e.g. MS .NET, Mono, SSCLI) you are using and which version. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| If you are having configuration issues then include logging configuration files if any, plus source code. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| If possible please reproduce your issue with the |
| <a href="release/faq.html#internalDebug">internal log4net debugging</a> |
| enabled. Include this debug output in your post, it is usually the first thing we ask for in diagnosing issues. |
| </p> |
| </li> |
| |
| <li> |
| <p> |
| If you think you have found a bug then a short example reproducing the problem is very much appreciated. |
| </p> |
| </li> |
| </ul> |
| <p> |
| <strong>To prevent spam, we require you to be subscribed to the list before posting to it.</strong> |
| </p> |
| <p> |
| Ask questions and report bugs via email to the |
| <a href="mailto:log4net-user@logging.apache.org">log4net-user@logging.apache.org</a> |
| mailing list. |
| </p> |
| </div> |
| </div> |
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| 2004-2006, |
| Apache Software Foundation |
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