| --- |
| layout: docs |
| title: "FAQ" |
| categories: gettingstarted |
| permalink: /docs/gettingstarted/faq.html |
| since: v0.6.x |
| --- |
| |
| **Here are some tips for you when encountering problems with Kylin:** |
| 1. Use search engines (Google / Baidu), Kylin's [Mailing List Archives](http://apache-kylin.74782.x6.nabble.com/), the Kylin Project on the Apache [JIRA](https://issues.apache.org/jira/projects/KYLIN/issues) to seek a solution. |
| 2. Browse Kylin's official website, especially the [Docs page](http://kylin.apache.org/docs/) and the [FAQ page](https://cwiki.apache.org/confluence/display/KYLIN/FAQ). |
| 3. Send an email to Apache Kylin dev or user mailing list: dev@kylin.apache.org, user@kylin.apache.org; before sending, please make sure you have subscribed the mailing list by dropping an email to dev-subscribe@kylin.apache.org or user-subscribe@kylin.apache.org. Your email is supposed to include: the version numbers of Kylin and other components you are using in your env, the log of the error message, the SQL (if you got the query error). |
| There is an article about [How to ask a question in a smart way](http://catb.org/~esr/faqs/smart-questions.html). |
| |
| To facilitate editing and updating, kylin 4.X FAQ are collected in the Apache kylin wiki, where you may can find out the answers you need: |
| [Apache Kylin4.0 FAQ](https://cwiki.apache.org/confluence/display/KYLIN/FAQ) |
