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| <h1> |
| Contact the Infrastructure Team |
| </h1> |
| <h3>Chat</h3> |
| <p>Join us on <a href="https://the-asf.slack.com/">Slack</a> in the #asfinfra channel for direct messaging!</p> |
| <h3>Request resources/tasks/projects</h3> |
| <p>Please create a <a href="https://issues.apache.org/jira/">Jira</a> ticket for your request. </p> |
| <p>Review the <a href="jira-guidelines">guidelines for creating a Jira ticket</a>.</p> |
| <h3>For general inquiries</h3> |
| <p>General inquiries and questions should go to: <code>users@infra.apache.org</code>.</p> |
| <p>To subscribe to that list, send an email, from the email address you want to use, to <code>users-subscribe@infra.apache.org</code>.</p> |
| <h3>What we need to know</h3> |
| <p>Here's a <a href="infra-contact.html">guide to what to tell us</a> so we can respond to your request quickly and appropriately.</p> |
| <h3>In case of emergency</h3> |
| <p>If there is an absolutely urgent problem that must be handled <strong>at once</strong>, such as a malicious hacker having an active root through shell on <code>archive.apache.org</code>, follow this escalation path: |
| 1. Send an email to <code>root@</code> and <code>private@infra</code> describing the issue. If you get no response within fifteen minutes... |
| 2. Create a message on the <code>#asfinfra</code> channel in the Slack Apache space (link is at the top of the page). If you get no response within ten minutes... |
| 3. Open a Jira ticket (link is higher in the page) for INFRA, with a priority of <strong>blocker</strong>.</p> |
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