| --- |
| layout: post |
| title: Introducing JIRA Service Desk |
| date: '2015-04-13T00:00:00+00:00' |
| categories: infra |
| --- |
| <p>As part of our ongoing efforts to streamline our service offerings, and to make it easier to interact with the Infrastructure team we are launching an instance of JIRA Service Desk. </p>
|
| <p>This should make it much simpler to submit common JIRA issues, such as SVN->GIT migration, New wiki, New JIRA project, etc. The forms ask for the minimum amount of data we would need to complete the request. </p>
|
| <p>One common theme we found that delayed resolution was needing additional information to action tickets. Service Desk allows us to request the exact information needed for a specific task. </p>
|
| <p>We would like to ask everyone to start using this to submit new issues. You can access this new service here: <a href="https://helpinfrahelpyou.apache.org">https://helpinfrahelpyou.apache.org</a> or <a href="https://infrahelp.apache.org">https://infrahelp.apache.org</a></p>
|
| <p> </p> |
