| --- |
| title: "Installation Troubleshooting" |
| sidebar_position: 1 |
| description: > |
| Installation Troubleshooting |
| --- |
| |
| ### `panic: invalid encKey` error |
| |
| The cause is the `devlake` container trying to decrypt data in the database with the wrong key. |
| Please check the [GettingStarted/Upgrade](../GettingStarted/Upgrade.md) doc for more detail. |
| |
| ### Go Panic in OpenShift Kubernetes |
| |
| One of the known root causes of the phonomenon is the Dynatrace agent being injected into the container. |
| Excluding the namespace from the Dynatrace deployments should fix the problem. |
| Check [#5612](https://github.com/apache/incubator-devlake/issues/5612) if you needed more detail. |
| |
| ## None of them solve your problem? |
| |
| Sorry for the inconvenience, please help us improve by [creating an issue](https://github.com/apache/incubator-devlake/issues) |
