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| <faq metafile="support.xml.meta" upgrade=""> |
| <parentdocument href="./">FAQ</parentdocument> |
| |
| <title>Support - Frequently Asked Questions</title> |
| <description>What do I do when I have problems?</description> |
| |
| <section id="support"><title>Support</title> |
| <ul> |
| <li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What |
| to do in case of problems</a></li> |
| |
| <li><a href="#support.support">Whom do I contact for support?</a></li> |
| </ul> |
| |
| <section id="support.what2do"> |
| <title>"Why can't I ...? Why won't ... work?" What to do in case of |
| problems</title> |
| |
| <p>If you are having trouble with your Apache server software, you should |
| take the following steps:</p> |
| |
| <dl> |
| <dt>Check the errorlog!</dt> |
| <dd>Apache tries to be helpful when it encounters a problem. In many |
| cases, it will provide some details by writing one or messages to the |
| server error log. Sometimes this is enough for you to diagnose & fix |
| the problem yourself (such as file permissions or the like). The default |
| location of the error log is |
| <code>/usr/local/apache2/logs/error_log</code>, but see the <directive |
| module="core">ErrorLog</directive> directive in your config files for the |
| location on your server.</dd> |
| |
| <dt>Check the <a |
| href="http://httpd.apache.org/docs/&httpd.docs;/faq/">FAQ</a>!</dt> |
| <dd>The latest version of the Apache Frequently-Asked Questions list can |
| always be found at the main Apache web site.</dd> |
| |
| <dt>Check the Apache bug database</dt> |
| <dd>Most problems that get reported to The Apache Group are recorded in |
| the <a href="http://httpd.apache.org/bug_report.html">bug database</a>. |
| <strong>Please</strong> check the existing reports, open |
| <strong>and</strong> closed, before adding one. If you find that your |
| issue has already been reported, please <em>don't</em> add a "me, too" |
| report. If the original report isn't closed yet, we suggest that you |
| check it periodically. You might also consider contacting the original |
| submitter, because there may be an email exchange going on about the |
| issue that isn't getting recorded in the database.</dd> |
| |
| <dt><a id="support.what2do.user-support" |
| name="support.what2do.user-support">Ask in a user support forum</a></dt> |
| <dd><p>Apache has an active community of users who are willing to share |
| their knowledge. Participating in this community is usually the best and |
| fastest way to get answers to your questions and problems.</p> |
| |
| <p><a href="http://httpd.apache.org/userslist.html">Users |
| mailing list</a></p> |
| |
| <p><a href="irc://irc.libera.chat/#httpd">#httpd</a> on |
| <a href="http://libera.chat">Libera.chat IRC</a> is available for |
| user support issues.</p> |
| |
| <p>USENET newsgroups:</p> |
| |
| <ul> |
| <li>comp.infosystems.www.servers.unix |
| [<a href="news:comp.infosystems.www.servers.unix">news</a>] |
| [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>] |
| </li> |
| |
| <li>comp.infosystems.www.servers.ms-windows |
| [<a href="news:comp.infosystems.www.servers.ms-windows">news</a>] |
| [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>] |
| </li> |
| |
| <li>comp.infosystems.www.authoring.cgi |
| [<a href="news:comp.infosystems.www.authoring.cgi">news</a>] |
| [<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>] |
| </li> |
| </ul></dd> |
| |
| <dt>If all else fails, report the problem in the bug database</dt> |
| <dd><p>If you've gone through those steps above that are appropriate and |
| have obtained no relief, then please <em>do</em> let the httpd developers |
| know about the problem by <a |
| href="http://httpd.apache.org/bug_report.html">logging a bug |
| report</a>.</p> |
| |
| <p>If your problem involves the server crashing and generating a core |
| dump, please include a backtrace (if possible). As an example,</p> |
| |
| <example> |
| # cd <var>ServerRoot</var><br /> |
| # dbx <var>httpd</var> <var>core</var><br /> |
| (dbx) where |
| </example> |
| |
| <p>(Substitute the appropriate locations for your <var>ServerRoot</var> |
| and your <var>httpd</var> and <var>core</var> files. You may have to use |
| <code>gdb</code> instead of <code>dbx</code>.)</p> |
| </dd> |
| </dl> |
| </section> |
| |
| <section id="support.support"><title>Whom do I contact for support?</title> |
| <p>With several million users and fewer than forty volunteer developers, |
| we cannot provide personal support for Apache. For free support, we |
| suggest participating in a <a href="#support.what2do.user-support" |
| >user forum</a>.</p> |
| |
| </section> |
| </section> |
| |
| </faq> |
| |