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| <title>Support - Frequently Asked Questions - Apache HTTP Server</title> |
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| <p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p> |
| <p class="apache">Apache HTTP Server Version 2.0</p> |
| <img alt="" src="../images/feather.gif" /></div> |
| <div class="up"><a href="./"><img title="<-" alt="<-" src="../images/left.gif" /></a></div> |
| <div id="path"> |
| <a href="http://www.apache.org/">Apache</a> > <a href="http://httpd.apache.org/">HTTP Server</a> > <a href="http://httpd.apache.org/docs/">Documentation</a> > <a href="../">Version 2.0</a> > <a href="./">FAQ</a></div><div id="page-content"><div class="retired"><h4>Please note</h4> |
| <p>This document refers to the <strong>2.0</strong> version of Apache httpd, which <strong>is no longer maintained</strong>. Upgrade, and refer to the current version of httpd instead, documented at:</p> |
| <ul><li><a href="http://httpd.apache.org/docs/current/">Current release version of Apache HTTP Server documentation</a></li></ul></div><div id="preamble"><h1>Support - Frequently Asked Questions</h1> |
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| <p><span>Available Languages: </span><a href="../en/faq/support.html" title="English"> en </a> | |
| <a href="../ko/faq/support.html" hreflang="ko" rel="alternate" title="Korean"> ko </a> | |
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| <div class="section"> |
| <h2><a name="support" id="support">Support</a></h2> |
| <ul> |
| <li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What |
| to do in case of problems</a></li> |
| |
| <li><a href="#support.support">Whom do I contact for support?</a></li> |
| </ul> |
| |
| <h3><a name="support.what2do" id="support.what2do">"Why can't I ...? Why won't ... work?" What to do in case of |
| problems</a></h3> |
| |
| |
| <p>If you are having trouble with your Apache server software, you should |
| take the following steps:</p> |
| |
| <dl> |
| <dt>Check the errorlog!</dt> |
| <dd>Apache tries to be helpful when it encounters a problem. In many |
| cases, it will provide some details by writing one or messages to the |
| server error log. Sometimes this is enough for you to diagnose & fix |
| the problem yourself (such as file permissions or the like). The default |
| location of the error log is |
| <code>/usr/local/apache2/logs/error_log</code>, but see the <code class="directive"><a href="../mod/core.html#errorlog">ErrorLog</a></code> directive in your config files for the |
| location on your server.</dd> |
| |
| <dt>Check the <a href="http://httpd.apache.org/docs/2.0/faq/">FAQ</a>!</dt> |
| <dd>The latest version of the Apache Frequently-Asked Questions list can |
| always be found at the main Apache web site.</dd> |
| |
| <dt>Check the Apache bug database</dt> |
| <dd>Most problems that get reported to The Apache Group are recorded in |
| the <a href="http://httpd.apache.org/bug_report.html">bug database</a>. |
| <strong>Please</strong> check the existing reports, open |
| <strong>and</strong> closed, before adding one. If you find that your |
| issue has already been reported, please <em>don't</em> add a "me, too" |
| report. If the original report isn't closed yet, we suggest that you |
| check it periodically. You might also consider contacting the original |
| submitter, because there may be an email exchange going on about the |
| issue that isn't getting recorded in the database.</dd> |
| |
| <dt><a id="support.what2do.user-support" name="support.what2do.user-support">Ask in a user support forum</a></dt> |
| <dd><p>Apache has an active community of users who are willing to share |
| their knowledge. Participating in this community is usually the best and |
| fastest way to get answers to your questions and problems.</p> |
| |
| <p><a href="http://httpd.apache.org/userslist.html">Users |
| mailing list</a></p> |
| |
| <p><a href="irc://irc.libera.chat/#httpd">#httpd</a> on |
| <a href="http://libera.chat">Libera.chat IRC</a> is available for |
| user support issues.</p> |
| |
| <p>USENET newsgroups:</p> |
| |
| <ul> |
| <li>comp.infosystems.www.servers.unix |
| [<a href="news:comp.infosystems.www.servers.unix">news</a>] |
| [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>] |
| </li> |
| |
| <li>comp.infosystems.www.servers.ms-windows |
| [<a href="news:comp.infosystems.www.servers.ms-windows">news</a>] |
| [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>] |
| </li> |
| |
| <li>comp.infosystems.www.authoring.cgi |
| [<a href="news:comp.infosystems.www.authoring.cgi">news</a>] |
| [<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>] |
| </li> |
| </ul></dd> |
| |
| <dt>If all else fails, report the problem in the bug database</dt> |
| <dd><p>If you've gone through those steps above that are appropriate and |
| have obtained no relief, then please <em>do</em> let the httpd developers |
| know about the problem by <a href="http://httpd.apache.org/bug_report.html">logging a bug |
| report</a>.</p> |
| |
| <p>If your problem involves the server crashing and generating a core |
| dump, please include a backtrace (if possible). As an example,</p> |
| |
| <div class="example"><p><code> |
| # cd <var>ServerRoot</var><br /> |
| # dbx <var>httpd</var> <var>core</var><br /> |
| (dbx) where |
| </code></p></div> |
| |
| <p>(Substitute the appropriate locations for your <var>ServerRoot</var> |
| and your <var>httpd</var> and <var>core</var> files. You may have to use |
| <code>gdb</code> instead of <code>dbx</code>.)</p> |
| </dd> |
| </dl> |
| |
| |
| <h3><a name="support.support" id="support.support">Whom do I contact for support?</a></h3> |
| <p>With several million users and fewer than forty volunteer developers, |
| we cannot provide personal support for Apache. For free support, we |
| suggest participating in a <a href="#support.what2do.user-support">user forum</a>.</p> |
| |
| |
| </div></div> |
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| <a href="../tr/faq/support.html" hreflang="tr" rel="alternate" title="Türkçe"> tr </a></p> |
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| <p class="apache">Copyright 2013 The Apache Software Foundation.<br />Licensed under the <a href="http://www.apache.org/licenses/LICENSE-2.0">Apache License, Version 2.0</a>.</p> |
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