| 002246948195 0000003629537980 2015-04-24 12:48:37.859683 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-24 12:48:37.859683 NULL 2015-04-24 12:48:40.499238 1 NULL |
| 002248196142 0000003631128809 2015-04-26 14:19:35.002766 1 HMOM1 RM 001 D02 007 648 001 001 N N null 12 Pharmacy_Inquiry NULL NULL 2015-04-26 14:19:35.002766 NULL 2015-04-26 14:19:38.159742 1 ["the mm is calling in regards to pharmacy is par with aetna. adv the mm i am unable to find them in the system."] |
| 002248196142 0000003631128809 2015-04-26 14:19:35.002766 1 HMOM1 RM 001 D02 007 648 001 001 N N null 12 Pharmacy_Inquiry NULL NULL 2015-04-26 14:19:35.002766 NULL 2015-04-26 14:19:38.159742 1 ["the mm is calling in regards to pharmacy is par with aetna. adv the mm i am unable to find them in the system."] |
| 002283483949 0000003680733027 2015-05-28 11:27:54.600648 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:27:54.600648 NULL 2015-05-28 11:27:57.007121 1 NULL |
| 002283483949 0000003680733027 2015-05-28 11:27:54.600648 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:27:54.600648 NULL 2015-05-28 11:27:57.007121 1 NULL |
| 002283483949 0000003680733027 2015-05-28 11:27:54.600648 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:27:54.600648 NULL 2015-05-28 11:27:57.007121 1 NULL |
| 002283483949 0000003680733027 2015-05-28 11:27:54.600648 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:27:54.600648 NULL 2015-05-28 11:27:57.007121 1 NULL |
| 002239795904 0000003619841753 2015-04-20 13:30:15.011249 2 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-04-20 13:31:12.458513 NULL 2015-04-20 13:30:17.82283 1 NULL |
| 002245333855 0000003627296864 2015-04-23 12:20:37.180286 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-23 12:20:37.95428 NULL 2015-04-23 12:20:42.064108 1 NULL |
| 002220195330 0000003589889320 2015-03-27 16:03:54.412005 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-03-27 16:03:54.412005 NULL 2015-03-27 16:03:57.349136 1 NULL |
| 002237527045 0000003616212332 2015-04-16 12:22:10.0135 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-16 22:17:05.239032 NULL 2015-04-16 12:22:14.686573 1 NULL |
| 002246948195 0000003629552417 2015-04-24 12:53:42.626144 1 HMOM1 RM 001 D02 007 311 001 001 N N null 2 Benefit_Inquiry NULL NULL 2015-04-24 12:53:42.626144 NULL 2015-04-24 12:53:43.811111 1 ["transferred mm to correct dept pharmacy"] |
| 002219988144 0000003589680227 2015-03-27 15:02:02.445509 1 HMOM1 RM 001 D02 007 648 H51 001 N N null NULL NULL NULL NULL 2015-03-27 15:02:02.445509 NULL 2015-03-27 15:02:03.890719 1 ["Mbr got a call stating his phcy phcy will no longer par as of 03/31/15 and wanted to know why. Transferred to Network Pharmacy Assistance Line: spoke to adv mbr wanted to know why he cannot go to the phcy anymore. Adv mbr may want to speak to part d after regarding a med that phcy can only get for him."] |
| 002237527045 0000003616216229 2015-04-16 12:23:15.264709 1 HMOM1 RM 001 D02 007 357 511 001 N N null 10 Health_Care_Access_Inquiry NULL NULL 2015-04-16 22:17:05.239032 NULL 2015-04-16 12:23:17.268762 1 ["advised memthat he needs referrals"] |
| 002247005359 0000003629627672 2015-04-24 13:21:31.741349 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-24 22:26:24.070143 NULL 2015-04-24 13:21:33.10773 1 NULL |
| 002248196142 0000003631128825 2015-04-26 14:19:54.917599 1 HMOM1 RM 001 D02 007 648 389 001 N N null 12 Pharmacy_Inquiry NULL [" "] 2015-04-26 14:19:54.917599 NULL 2015-04-26 14:20:00.0232 1 NULL |
| 002248196142 0000003631128825 2015-04-26 14:19:54.917599 1 HMOM1 RM 001 D02 007 648 389 001 N N null 12 Pharmacy_Inquiry NULL [" "] 2015-04-26 14:19:54.917599 NULL 2015-04-26 14:20:00.0232 1 NULL |
| 002237527045 0000003616212506 2015-04-16 12:22:12.913755 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-16 22:17:05.239032 NULL 2015-04-16 12:22:14.803557 1 NULL |
| 002245467256 0000003627505176 2015-04-23 13:31:59.591838 1 HMOM1 RM 001 D01 007 648 389 001 Y N null 12 Pharmacy_Inquiry NULL [" "] 2015-04-23 13:31:59.591838 NULL 2015-04-23 13:32:03.630355 1 NULL |
| 002273726300 0000003666781031 2015-05-18 15:44:00.459007 1 HMOM1 RM 001 D01 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-05-18 15:44:00.459007 NULL 2015-05-18 15:44:03.180889 1 NULL |
| 002219988144 0000003589600435 2015-03-27 14:39:19.290181 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-03-27 14:39:19.290181 NULL 2015-03-27 14:39:21.981441 1 NULL |
| 002273726300 0000003666810982 2015-05-18 15:52:30.865779 1 HMOM1 RM 001 D01 007 311 008 001 Y N null 2 Benefit_Inquiry NULL [" "] 2015-05-18 15:52:30.865779 NULL 2015-05-18 15:52:35.677654 1 NULL |
| 002245243791 0000003627158688 2015-04-23 11:37:15.024552 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-23 22:23:09.553824 NULL 2015-04-23 11:37:20.417 1 NULL |
| 002247005359 0000003629633814 2015-04-24 13:23:41.76024 1 HMOM1 RM 001 D02 007 311 001 001 N N null 2 Benefit_Inquiry NULL NULL 2015-04-24 22:26:24.070143 NULL 2015-04-24 13:23:43.825964 1 ["mm is calling about advised mm that i will get him to part d."] |
| 002245243791 0000003627159160 2015-04-23 11:37:23.404577 1 HMOM1 RM 001 D02 007 365 164 001 Y N null 11 Mbr_plan_info_upd_Inquiry NULL [" "] 2015-04-23 22:23:09.553824 NULL 2015-04-23 11:37:26.54188 1 NULL |
| 002245243791 0000003627158875 2015-04-23 11:37:18.418903 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-23 22:23:09.553824 NULL 2015-04-23 11:37:20.945151 1 NULL |
| 002245282386 0000003627217469 2015-04-23 11:54:42.446098 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-23 22:14:01.288132 NULL 2015-04-23 11:54:46.190323 1 NULL |
| 002248196142 0000003631128067 2015-04-26 14:09:56.995915 1 HMOM1 RM 001 D02 007 354 001 001 Y N null 14 Provider_Inquiry NULL [" "] 2015-04-26 14:14:25.299544 NULL 2015-04-26 14:10:01.261951 1 NULL |
| 002248196142 0000003631128067 2015-04-26 14:09:56.995915 1 HMOM1 RM 001 D02 007 354 001 001 Y N null 14 Provider_Inquiry NULL [" "] 2015-04-26 14:14:25.299544 NULL 2015-04-26 14:10:01.261951 1 NULL |
| 002235599616 0000003613165874 2015-04-14 15:03:14.605977 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-04-14 15:03:14.605977 NULL 2015-04-14 15:03:16.452358 1 NULL |
| 002245467256 0000003627503418 2015-04-23 13:31:23.776941 1 HMOM1 RM 001 D01 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-23 13:31:23.776941 NULL 2015-04-23 13:31:25.966957 1 NULL |
| 002246948195 0000003629538117 2015-04-24 12:48:40.945176 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-24 12:48:40.945176 NULL 2015-04-24 12:48:45.466891 1 NULL |
| 002245467256 0000003627527570 2015-04-23 13:39:49.295025 1 HMOM1 RM 001 D01 007 648 369 001 N N null 12 Pharmacy_Inquiry NULL NULL 2015-04-23 13:39:49.295025 NULL 2015-04-23 13:39:54.922156 1 ["mm called about pharm not being in network, offered other pharmaces from . gave if pharm wants to be contracted"] |
| 002247005359 0000003629627781 2015-04-24 13:21:34.419178 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-24 22:26:24.070143 NULL 2015-04-24 13:21:38.070006 1 NULL |
| 002245282386 0000003627217646 2015-04-23 11:54:45.519105 1 HMOM1 RM 001 D02 007 648 389 001 Y N null 12 Pharmacy_Inquiry NULL [" "] 2015-04-23 22:14:01.288132 NULL 2015-04-23 11:54:51.129791 1 NULL |
| 002219988144 0000003589629166 2015-03-27 14:47:25.274287 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-03-27 14:47:25.274287 NULL 2015-03-27 14:47:27.516359 1 NULL |
| 002239795904 0000003619821056 2015-04-20 13:18:56.254823 2 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-20 13:18:56.254823 NULL 2015-04-20 13:19:00.855129 1 NULL |
| 002245333855 0000003627301940 2015-04-23 12:22:19.858639 1 HMOM1 RM 001 D02 007 648 A05 001 N N null 12 Pharmacy_Inquiry NULL NULL 2015-04-23 12:22:19.858639 NULL 2015-04-23 12:22:21.917581 1 ["the mm wanted to verify his meds will be covered now I warm transfered to pharmacy"] |
| 002248196142 0000003631127944 2015-04-26 14:08:18.509816 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-26 14:08:18.509816 NULL 2015-04-26 14:08:23.945992 1 NULL |
| 002248196142 0000003631127944 2015-04-26 14:08:18.509816 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-26 14:08:18.509816 NULL 2015-04-26 14:08:23.945992 1 NULL |
| 002267582534 0000003657794733 2015-05-12 11:21:14.976263 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-05-12 11:21:14.976263 NULL 2015-05-12 11:21:20.583068 1 NULL |
| 002283483949 0000003680775536 2015-05-28 11:41:14.196351 1 HMOM1 RM 001 D02 007 311 008 001 Y N null 2 Benefit_Inquiry NULL [" "] 2015-05-28 11:41:14.196351 NULL 2015-05-28 11:41:15.923476 1 NULL |
| 002283483949 0000003680775536 2015-05-28 11:41:14.196351 1 HMOM1 RM 001 D02 007 311 008 001 Y N null 2 Benefit_Inquiry NULL [" "] 2015-05-28 11:41:14.196351 NULL 2015-05-28 11:41:15.923476 1 NULL |
| 002283483949 0000003680775536 2015-05-28 11:41:14.196351 1 HMOM1 RM 001 D02 007 311 008 001 Y N null 2 Benefit_Inquiry NULL [" "] 2015-05-28 11:41:14.196351 NULL 2015-05-28 11:41:15.923476 1 NULL |
| 002283483949 0000003680775536 2015-05-28 11:41:14.196351 1 HMOM1 RM 001 D02 007 311 008 001 Y N null 2 Benefit_Inquiry NULL [" "] 2015-05-28 11:41:14.196351 NULL 2015-05-28 11:41:15.923476 1 NULL |
| 002283483949 0000003680776473 2015-05-28 11:41:31.095227 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:42:48.527989 NULL 2015-05-28 11:41:32.922456 1 ["did adv mm with lis he has sep to do plan change he inq on having medical copays, did offer oral grievance."] |
| 002283483949 0000003680776473 2015-05-28 11:41:31.095227 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:42:48.527989 NULL 2015-05-28 11:41:32.922456 1 ["did adv mm with lis he has sep to do plan change he inq on having medical copays, did offer oral grievance."] |
| 002283483949 0000003680776473 2015-05-28 11:41:31.095227 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:42:48.527989 NULL 2015-05-28 11:41:32.922456 1 ["did adv mm with lis he has sep to do plan change he inq on having medical copays, did offer oral grievance."] |
| 002283483949 0000003680776473 2015-05-28 11:41:31.095227 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-05-28 11:42:48.527989 NULL 2015-05-28 11:41:32.922456 1 ["did adv mm with lis he has sep to do plan change he inq on having medical copays, did offer oral grievance."] |
| 002246948195 0000003629543953 2015-04-24 12:50:43.478244 1 HMOM1 RM 001 D02 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-04-24 12:50:43.478244 NULL 2015-04-24 12:50:45.758653 1 NULL |
| 002283483949 0000003680733396 2015-05-28 11:28:01.627319 1 HMOM1 RM 001 D02 007 365 164 001 Y N null 11 Mbr_plan_info_upd_Inquiry NULL [" "] 2015-05-28 11:28:01.627319 NULL 2015-05-28 11:28:08.008998 1 NULL |
| 002283483949 0000003680733396 2015-05-28 11:28:01.627319 1 HMOM1 RM 001 D02 007 365 164 001 Y N null 11 Mbr_plan_info_upd_Inquiry NULL [" "] 2015-05-28 11:28:01.627319 NULL 2015-05-28 11:28:08.008998 1 NULL |
| 002283483949 0000003680733396 2015-05-28 11:28:01.627319 1 HMOM1 RM 001 D02 007 365 164 001 Y N null 11 Mbr_plan_info_upd_Inquiry NULL [" "] 2015-05-28 11:28:01.627319 NULL 2015-05-28 11:28:08.008998 1 NULL |
| 002283483949 0000003680733396 2015-05-28 11:28:01.627319 1 HMOM1 RM 001 D02 007 365 164 001 Y N null 11 Mbr_plan_info_upd_Inquiry NULL [" "] 2015-05-28 11:28:01.627319 NULL 2015-05-28 11:28:08.008998 1 NULL |
| 002283483949 0000003680776462 2015-05-28 11:41:30.938091 1 HMOM1 RM 001 D02 007 722 339 001 Y N null 13 Premium_Rates_Inquiry NULL [" "] 2015-05-28 11:41:30.938091 NULL 2015-05-28 11:41:32.918427 1 NULL |
| 002283483949 0000003680776462 2015-05-28 11:41:30.938091 1 HMOM1 RM 001 D02 007 722 339 001 Y N null 13 Premium_Rates_Inquiry NULL [" "] 2015-05-28 11:41:30.938091 NULL 2015-05-28 11:41:32.918427 1 NULL |
| 002283483949 0000003680776462 2015-05-28 11:41:30.938091 1 HMOM1 RM 001 D02 007 722 339 001 Y N null 13 Premium_Rates_Inquiry NULL [" "] 2015-05-28 11:41:30.938091 NULL 2015-05-28 11:41:32.918427 1 NULL |
| 002283483949 0000003680776462 2015-05-28 11:41:30.938091 1 HMOM1 RM 001 D02 007 722 339 001 Y N null 13 Premium_Rates_Inquiry NULL [" "] 2015-05-28 11:41:30.938091 NULL 2015-05-28 11:41:32.918427 1 NULL |
| 002245282386 0000003627217285 2015-04-23 11:54:39.238357 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-23 22:14:01.288132 NULL 2015-04-23 11:54:40.740061 1 NULL |
| 002239795904 0000003619862034 2015-04-20 13:41:28.340287 2 HMOM1 RM 001 D02 007 311 008 001 Y N null 2 Benefit_Inquiry NULL [" "] 2015-04-20 13:44:03.799492 NULL 2015-04-20 13:41:32.079266 1 ["provided ent for possible ear wax removal. mem also inquired on pharmacy. advised nonpar."] |
| 002248196142 0000003631127951 2015-04-26 14:08:22.388518 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-26 14:08:22.388518 NULL 2015-04-26 14:08:25.542505 1 NULL |
| 002248196142 0000003631127951 2015-04-26 14:08:22.388518 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-26 14:08:22.388518 NULL 2015-04-26 14:08:25.542505 1 NULL |
| 002237527045 0000003616233351 2015-04-16 12:28:01.05885 1 HMOM1 RM 001 D02 007 354 160 001 N N null 14 Provider_Inquiry NULL NULL 2015-04-16 22:17:05.239032 NULL 2015-04-16 12:28:06.079121 1 ["S MD Specialties: Gastroenterology Specialties: Gastroenterology Specialties: Gastroenterology"] |
| 002267582534 0000003657813303 2015-05-12 11:26:20.219803 1 HMOM1 RM 001 D02 007 354 513 001 N N null 14 Provider_Inquiry NULL NULL 2015-05-12 11:26:20.219803 NULL 2015-05-12 11:26:22.063375 1 ["CAP Diagnostics is not a participating provider mm has recieved a bill from them, adv mm that the bill will be his responsibility due to them being out of network"] |
| 002245243791 0000003627159428 2015-04-23 11:37:27.837731 1 HMOM1 RM 001 D02 007 647 341 001 Y N null 98 Exclude NULL NULL 2015-04-23 22:23:09.553824 NULL 2015-04-23 11:37:32.071077 1 NULL |
| 002239795904 0000003619820988 2015-04-20 13:18:53.730938 2 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-20 13:18:53.730938 NULL 2015-04-20 13:18:55.909942 1 NULL |
| 002235599616 0000003613165501 2015-04-14 15:03:01.303044 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-14 15:03:01.303044 NULL 2015-04-14 15:03:05.38129 1 NULL |
| 002245333855 0000003627296700 2015-04-23 12:20:33.941065 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-23 12:20:33.941065 NULL 2015-04-23 12:20:36.544049 1 NULL |
| 002273726300 0000003666815979 2015-05-18 15:53:57.882281 1 HMOM1 RM 001 D01 007 354 001 001 N N null 14 Provider_Inquiry NULL NULL 2015-05-18 15:53:57.882281 NULL 2015-05-18 15:54:03.911377 1 ["the mm said he has a appt tomorrow to see a hearing specialist but forgot the drs name and phone # he does have the address which is Encino, CA 91436 I looked this up in gave him names of providers at this address"] |
| 002250650385 0000003634483681 2015-04-28 11:12:49.588126 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-04-28 11:12:49.588126 NULL 2015-04-28 11:12:55.024475 1 NULL |
| 002235599616 0000003613177879 2015-04-14 15:09:54.738286 1 HMOM1 RM 001 D02 007 311 001 001 N N null 2 Benefit_Inquiry NULL NULL 2015-04-14 15:09:54.738286 NULL 2015-04-14 15:10:00.32106 1 ["let mm knw pharmacy is not par"] |
| 002250650385 0000003634483847 2015-04-28 11:12:52.641296 1 HMOM1 RM 001 D02 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-28 11:12:52.641296 NULL 2015-04-28 11:12:55.503579 1 NULL |
| 002207463467 0000003572242068 2015-03-18 11:14:47.621016 1 HMOM1 RM 001 D02 007 335 088 001 Y N null 98 Exclude NULL [" "] 2015-03-18 11:14:47.621016 NULL 2015-03-18 11:14:52.904626 1 NULL |
| 002245467256 0000003627505090 2015-04-23 13:31:57.531953 1 HMOM1 RM 001 D01 007 722 832 001 Y N null 98 Exclude NULL [" "] 2015-04-23 13:31:57.531953 NULL 2015-04-23 13:31:58.697025 1 NULL |
| 002245467256 0000003627503551 2015-04-23 13:31:26.62283 1 HMOM1 RM 001 D01 007 738 000 001 Y N null 98 Exclude NULL NULL 2015-04-23 13:31:26.62283 NULL 2015-04-23 13:31:30.861259 1 NULL |
| 002207463467 0000003572246347 2015-03-18 11:16:02.920442 1 HMOM1 RM 001 D02 007 776 016 001 N N null 9 General_Admin_Inquiry NULL NULL 2015-03-18 11:16:02.920442 NULL 2015-03-18 11:16:08.901477 1 ["calling about Health Assessment letter.. advised it is optional"] |
