src/docs/support.html - geode - Git at Google

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     <TITLE> Other Resources</TITLE>
   </HEAD>
   <BODY BGCOLOR="#ffffff">
     <H1 align=center> Other Resources</H1>
     <DIV>
       <H2>
         <hr color="#cc0000">
         Java Resources</H2>
       <P>For more information about Java, visit the
         <a href="http://www.oracle.com/technetwork/topics/index-086213.html">Java Developer Network</a> website.
         It includes a wealth of information about Java, including a frequently asked questions
         compilation and a collection of white papers, tutorials, and technical documentation</P>
     </DIV>
         <hr color="#cc0000">
     <DIV>
       <H2>
       Pivotal GemFire Technical Support</H2>
       <P>Pivotal provides several sources for product information and support.
       The product's online documentation should always be your first source of information.
       Pivotal Technical Support engineers will refer you to these documents when applicable.
       However, you may need to contact Technical Support for the following reasons:
       </P>
       <UL>
         <LI>Your technical question is not answered in the documentation.</LI>
         <LI>You receive an error message that directs you to contact Pivotal Technical Support.</LI>
         <LI>You want to report a bug.</LI>
         <LI>You want to submit a feature request.</LI>
       </UL>
       <P>When contacting <a href="https://support.pivotal.io/hc/en-us">Pivotal Technical Support</a>,
          please be prepared to provide the following information:</P>
       <UL>
         <LI>Your name, company name, and Customer ID number,</LI>
         <LI>the Pivotal GemFire product and version you are using,</LI>
         <LI>the hardware platform, operating system and OS version you are using,</LI>
         <LI>a description of the problem or request,</LI>
         <LI>exact error message(s) received, if any, and associated logfiles.</LI>
       </UL>
       <P>Your Pivotal/VMware support agreement may identify specific individuals who are
          responsible for submitting support requests. If so, please submit your information through
          those individuals. All responses will be sent to authorized contacts only.</P>
       <p>In most cases a Pivotal Support account is required for us to recognize your paid
          subscription. Note that this is distinct from your Pivotal Network account.</p>
       <p>If you have not yet registered, please refer to the articles below.</p>
       <UL>
         <LI><a href='https://support.pivotal.io/hc/en-us/articles/211742477-Pivotal-Support-Registration-New'>How do I register for Pivotal Support?</a></LI>
         <LI><a href='https://support.pivotal.io/hc/en-us/articles/211078568-Pivotal-Support-Requests-New'>How do I submit a technical support request?</a></LI>
         <LI><a href='https://support.pivotal.io/hc/en-us/categories/200072768-General'>Common Support Questions</a></LI>
       </UL>
       <p> For all other requests, please contact Pivotal Customer Service at <a href='mailto:customer-service@pivotal.io'>customer-service@pivotal.io</a>.</p>
     </DIV>
   </BODY>
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	Licensed to the Apache Software Foundation (ASF) under one or more
	contributor license agreements. See the NOTICE file distributed with
	this work for additional information regarding copyright ownership.
	The ASF licenses this file to You under the Apache License, Version 2.0
	(the "License"); you may not use this file except in compliance with
	the License. You may obtain a copy of the License at

	http://www.apache.org/licenses/LICENSE-2.0

	Unless required by applicable law or agreed to in writing, software
	distributed under the License is distributed on an "AS IS" BASIS,
	WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
	See the License for the specific language governing permissions and
	limitations under the License.
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	<HEAD>
	<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=ISO-8859-1">
	<META HTTP-EQUIV="Content-Style-Type" CONTENT="text/css">
	<META NAME="GENERATOR" CONTENT="Adobe FrameMaker 7.0/HTML Export Filter">
	<LINK REL="STYLESHEET" HREF="DocIndex.css" CHARSET="ISO-8859-1" TYPE="text/css">
	<TITLE> Other Resources</TITLE>
	</HEAD>
	<BODY BGCOLOR="#ffffff">
	<H1 align=center> Other Resources</H1>
	<DIV>
	<H2>
	<hr color="#cc0000">
	Java Resources</H2>
	<P>For more information about Java, visit the
	<a href="http://www.oracle.com/technetwork/topics/index-086213.html">Java Developer Network</a> website.
	It includes a wealth of information about Java, including a frequently asked questions
	compilation and a collection of white papers, tutorials, and technical documentation</P>
	</DIV>
	<hr color="#cc0000">
	<DIV>
	<H2>
	Pivotal GemFire Technical Support</H2>
	<P>Pivotal provides several sources for product information and support.
	The product's online documentation should always be your first source of information.
	Pivotal Technical Support engineers will refer you to these documents when applicable.
	However, you may need to contact Technical Support for the following reasons:
	</P>
	<UL>
	<LI>Your technical question is not answered in the documentation.</LI>
	<LI>You receive an error message that directs you to contact Pivotal Technical Support.</LI>
	<LI>You want to report a bug.</LI>
	<LI>You want to submit a feature request.</LI>
	</UL>
	<P>When contacting <a href="https://support.pivotal.io/hc/en-us">Pivotal Technical Support</a>,
	please be prepared to provide the following information:</P>
	<UL>
	<LI>Your name, company name, and Customer ID number,</LI>
	<LI>the Pivotal GemFire product and version you are using,</LI>
	<LI>the hardware platform, operating system and OS version you are using,</LI>
	<LI>a description of the problem or request,</LI>
	<LI>exact error message(s) received, if any, and associated logfiles.</LI>
	</UL>
	<P>Your Pivotal/VMware support agreement may identify specific individuals who are
	responsible for submitting support requests. If so, please submit your information through
	those individuals. All responses will be sent to authorized contacts only.</P>
	<p>In most cases a Pivotal Support account is required for us to recognize your paid
	subscription. Note that this is distinct from your Pivotal Network account.</p>
	<p>If you have not yet registered, please refer to the articles below.</p>
	<UL>
	<LI><a href='https://support.pivotal.io/hc/en-us/articles/211742477-Pivotal-Support-Registration-New'>How do I register for Pivotal Support?</a></LI>
	<LI><a href='https://support.pivotal.io/hc/en-us/articles/211078568-Pivotal-Support-Requests-New'>How do I submit a technical support request?</a></LI>
	<LI><a href='https://support.pivotal.io/hc/en-us/categories/200072768-General'>Common Support Questions</a></LI>
	</UL>
	<p> For all other requests, please contact Pivotal Customer Service at <a href='mailto:customer-service@pivotal.io'>customer-service@pivotal.io</a>.</p>
	</DIV>
	</BODY>
	</HTML>