| [ticket-workflow] |
| ; enterprise-workflow.ini |
| |
| ; assign, reassign, unassign actions |
| assign = new -> assigned |
| assign.operations = set_owner |
| assign.permissions = TICKET_MODIFY |
| |
| reassign = assigned,in_work -> assigned |
| reassign.operations = set_owner |
| reassign.permissions = TICKET_MODIFY |
| |
| reassign_closed = closed -> closed |
| reassign_closed.name = reassign |
| reassign_closed.operations = set_owner |
| reassign_closed.permissions = TICKET_MODIFY |
| |
| unassign = assigned,in_work -> new |
| unassign.operations = del_owner |
| unassign.permissions = TICKET_MODIFY |
| |
| ; leave actions |
| leave = * -> * |
| leave.operations = leave_status |
| leave.default = 1 |
| |
| ; test actions |
| test = new,assigned,in_work -> in_QA |
| test.permissions = TICKET_MODIFY |
| |
| ; resolve actions |
| resolve = in_QA -> closed |
| resolve.operations = set_resolution |
| resolve.permissions = TICKET_MODIFY |
| |
| fail = in_QA -> assigned |
| fail.permissions = TICKET_MODIFY |
| |
| ; start/stop actions |
| start = assigned -> in_work |
| start.operations = set_owner_to_self |
| start.permissions = TICKET_MODIFY |
| |
| stop = in_work -> assigned |
| stop.permissions = TICKET_MODIFY |
| |
| ; reopen actions |
| reopen = closed -> new |
| reopen.operations = del_resolution |
| reopen.permissions = TICKET_CREATE |
| |
| ; request info actions |
| ; For tickets with an owner, they go back to assigned |
| requestinfo = assigned,in_work,in_QA -> infoneeded |
| requestinfo.name = request info |
| requestinfo.permissions = TICKET_MODIFY |
| |
| provideinfo = infoneeded -> assigned |
| provideinfo.name = provide info |
| provideinfo.permissions = TICKET_MODIFY |
| provideinfo.default = 2 |
| |
| ; But tickets without an owner go back to new. |
| requestinfo_new = new -> infoneeded_new |
| requestinfo_new.name = request info |
| requestinfo_new.permissions = TICKET_MODIFY |
| |
| provideinfo_new = infoneeded_new -> new |
| provideinfo_new.name = provide info |
| provideinfo_new.permissions = TICKET_MODIFY |
| provideinfo_new.default = 2 |
| |
