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id="page" class="container-fluid"><div class="row"><div id="left-menu-wrapper" class="col-md-3"><nav id="nav-main"><ul><li class="level-1"><a class="expandible" href="/"><span>Apache PredictionIO (incubating) Documentation</span></a><ul><li class="level-2"><a class="final" href="/"><span>Welcome to Apache PredictionIO (incubating)</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Getting Started</span></a><ul><li class="level-2"><a class="final" href="/start/"><span>A Quick Intro</span></a></li><li class="level-2"><a class="final" href="/install/"><span>Installing Apache PredictionIO (incubating)</span></a></li><li class="level-2"><a class="final" href="/start/download/"><span>Downloading an Engine Template</span></a></li><li class="level-2"><a class="final" href="/start/deploy/"><span>Deploying Your First Engine</span></a></li><li class="level-2"><a class="final" href="/start/customize/"><span>Customizing the Engine</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Integrating with Your App</span></a><ul><li class="level-2"><a class="final" href="/appintegration/"><span>App Integration Overview</span></a></li><li class="level-2"><a class="expandible" href="/sdk/"><span>List of SDKs</span></a><ul><li class="level-3"><a class="final" href="/sdk/java/"><span>Java & Android SDK</span></a></li><li class="level-3"><a class="final" href="/sdk/php/"><span>PHP SDK</span></a></li><li class="level-3"><a class="final" href="/sdk/python/"><span>Python SDK</span></a></li><li class="level-3"><a class="final" href="/sdk/ruby/"><span>Ruby SDK</span></a></li><li class="level-3"><a class="final" href="/sdk/community/"><span>Community Powered SDKs</span></a></li></ul></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Deploying an Engine</span></a><ul><li class="level-2"><a class="final" href="/deploy/"><span>Deploying as a Web Service</span></a></li><li class="level-2"><a class="final" href="/cli/#engine-commands"><span>Engine Command-line Interface</span></a></li><li class="level-2"><a class="final" href="/deploy/engineparams/"><span>Setting Engine Parameters</span></a></li><li class="level-2"><a class="final" href="/deploy/enginevariants/"><span>Deploying Multiple Engine Variants</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Customizing an Engine</span></a><ul><li class="level-2"><a class="final" href="/customize/"><span>Learning DASE</span></a></li><li class="level-2"><a class="final" href="/customize/dase/"><span>Implement DASE</span></a></li><li class="level-2"><a class="final" href="/customize/troubleshooting/"><span>Troubleshooting Engine Development</span></a></li><li class="level-2"><a class="final" href="/api/current/#package"><span>Engine Scala APIs</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Collecting and Analyzing Data</span></a><ul><li class="level-2"><a class="final" href="/datacollection/"><span>Event Server Overview</span></a></li><li class="level-2"><a class="final" href="/cli/#event-server-commands"><span>Event Server Command-line Interface</span></a></li><li class="level-2"><a class="final" href="/datacollection/eventapi/"><span>Collecting Data with REST/SDKs</span></a></li><li class="level-2"><a class="final" href="/datacollection/eventmodel/"><span>Events Modeling</span></a></li><li class="level-2"><a class="final" href="/datacollection/webhooks/"><span>Unifying Multichannel Data with Webhooks</span></a></li><li class="level-2"><a class="final" href="/datacollection/channel/"><span>Channel</span></a></li><li class="level-2"><a class="final" href="/datacollection/batchimport/"><span>Importing Data in Batch</span></a></li><li class="level-2"><a class="final" href="/datacollection/analytics/"><span>Using Analytics Tools</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Choosing an Algorithm(s)</span></a><ul><li class="level-2"><a class="final" href="/algorithm/"><span>Built-in Algorithm Libraries</span></a></li><li class="level-2"><a class="final" href="/algorithm/switch/"><span>Switching to Another Algorithm</span></a></li><li class="level-2"><a class="final" href="/algorithm/multiple/"><span>Combining Multiple Algorithms</span></a></li><li class="level-2"><a class="final" href="/algorithm/custom/"><span>Adding Your Own Algorithms</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>ML Tuning and Evaluation</span></a><ul><li class="level-2"><a class="final" href="/evaluation/"><span>Overview</span></a></li><li class="level-2"><a class="final" href="/evaluation/paramtuning/"><span>Hyperparameter Tuning</span></a></li><li class="level-2"><a class="final" href="/evaluation/evaluationdashboard/"><span>Evaluation Dashboard</span></a></li><li class="level-2"><a class="final" href="/evaluation/metricchoose/"><span>Choosing Evaluation Metrics</span></a></li><li class="level-2"><a class="final" href="/evaluation/metricbuild/"><span>Building Evaluation Metrics</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>System Architecture</span></a><ul><li class="level-2"><a class="final" href="/system/"><span>Architecture Overview</span></a></li><li class="level-2"><a class="final" href="/system/anotherdatastore/"><span>Using Another Data Store</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Engine Template Gallery</span></a><ul><li class="level-2"><a class="final" href="http://templates.prediction.io"><span>Browse</span></a></li><li class="level-2"><a class="final" href="/community/submit-template/"><span>Submit your Engine as a Template</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Demo Tutorials</span></a><ul><li class="level-2"><a class="final" href="/demo/tapster/"><span>Comics Recommendation Demo</span></a></li><li class="level-2"><a class="final" href="/demo/community/"><span>Community Contributed Demo</span></a></li><li class="level-2"><a class="final" href="/demo/textclassification/"><span>Text Classification Engine Tutorial</span></a></li></ul></li><li class="level-1"><a class="expandible" href="/community/"><span>Getting Involved</span></a><ul><li class="level-2"><a class="final" href="/community/contribute-code/"><span>Contribute Code</span></a></li><li class="level-2"><a class="final" href="/community/contribute-documentation/"><span>Contribute Documentation</span></a></li><li class="level-2"><a class="final" href="/community/contribute-sdk/"><span>Contribute a SDK</span></a></li><li class="level-2"><a class="final" href="/community/contribute-webhook/"><span>Contribute a Webhook</span></a></li><li class="level-2"><a class="final" href="/community/projects/"><span>Community Projects</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Getting Help</span></a><ul><li class="level-2"><a class="final" href="/resources/faq/"><span>FAQs</span></a></li><li class="level-2"><a class="final active" href="/support/"><span>Community Support</span></a></li><li class="level-2"><a class="final" href="/support/#enterprise-support"><span>Enterprise Support</span></a></li></ul></li><li class="level-1"><a class="expandible" href="#"><span>Resources</span></a><ul><li class="level-2"><a class="final" href="/resources/intellij/"><span>Developing Engines with IntelliJ IDEA</span></a></li><li class="level-2"><a class="final" href="/resources/upgrade/"><span>Upgrade Instructions</span></a></li><li class="level-2"><a class="final" href="/resources/glossary/"><span>Glossary</span></a></li></ul></li></ul></nav></div><div class="col-md-9 col-sm-12"><div class="content-header hidden-md hidden-lg"><div id="breadcrumbs" class="hidden-sm hidden xs"><ul><li><a href="#">Getting Help</a><span class="spacer">&gt;</span></li><li><span class="last">Community Support</span></li></ul></div><div 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