applications/commonext/servicedef/secas.xml

<?xml version="1.0" encoding="UTF-8"?>
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<service-eca xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
        xsi:noNamespaceSchemaLocation="http://ofbiz.apache.org/dtds/service-eca.xsd">
    <!-- send a note when a communicationevent is created for a certain loginId when an 
        existing comm event's status changes into status: entered-->
    <eca service="setCommunicationEventStatus" event="commit">
        <condition field-name="statusId" operator="equals" value="COM_ENTERED"/>
        <set field-name="entityName" value="CommunicationEvent"/>
        <set field-name="entityNameId" env-name="communicationEventId"/>
        <action service="createSystemInfoNote" mode="sync"/>
    </eca>
    <!-- send a note when a communicationevent is created for a certain loginId 
        with the status entered -->
    <eca service="createCommunicationEvent" event="commit">
        <condition field-name="statusId" operator="equals" value="COM_ENTERED"/>
        <set field-name="entityName" value="CommunicationEvent"/>
        <set field-name="entityNameId" env-name="communicationEventId"/>
        <action service="createSystemInfoNote" mode="sync"/>
    </eca>
    <!-- send a system note to all Customer request participants (excluding the originator) 
        when a note is added to a particular customer request.-->
    <eca service="createCustRequestItemNote" event="commit">
        <set field-name="entityName" value="CustRequestItemNote"/>
        <set field-name="entityNameId" env-name="noteId"/>
        <action service="createSystemInfoNote" mode="sync"/>
    </eca>
</service-eca>