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<h1>Support</h1>
<div id="preamble">
<div class="sectionbody">
<div class="paragraph">
<p>The Apache Software Foundation does not employ individuals to develop and support any of its projects.
The individuals who contribute to Apache projects do it either as part of specific tasks assigned to them by their employer, on their own initiative to benefit their employer, or on their own free time.</p>
</div>
</div>
</div>
<div class="sect1">
<h2 id="discussions">User support</h2>
<div class="sectionbody">
<div class="paragraph">
<p>If you have questions like:</p>
</div>
<div class="ulist">
<ul>
<li>
<p><em>"How do I configure Log4j with the file appender?"</em></p>
</li>
<li>
<p><em>"My layout is not working as expected; what should I do?"</em></p>
</li>
<li>
<p><em>"How can I migrate from Log4j 1 with this custom configuration?"</em></p>
</li>
</ul>
</div>
<div class="paragraph">
<p>We urge you to first check our <a href="faq.html">FAQ</a> to see if it has already been answered.
If not, you can ask your questions on one of our official user support channels:</p>
</div>
<div class="ulist">
<ul>
<li>
<p><a href="https://github.com/apache/logging-log4j2/discussions">GitHub Discussions</a></p>
</li>
<li>
<p><code>log4j-user@logging.apache.org</code> mailing list (public | <a href="mailto:log4j-user-subscribe@logging.apache.org">subscribe</a> | <a href="mailto:log4j-user-unsubscribe@logging.apache.org">unsubscribe</a> | <a href="mailto:log4j-user@logging.apache.org">post</a> | <a href="https://lists.apache.org/list.html?log4j-user&#64;logging.apache.org">archive</a>)</p>
</li>
</ul>
</div>
<div class="admonitionblock warning">
<table>
<tr>
<td class="icon">
<div class="title">Warning</div>
</td>
<td class="content">
<div class="paragraph">
<p><strong>You are expected to be subscribed</strong> to a mailing list to receive replies to your posted questions!
If you are not subscribed, when you post an email, it will be subject to moderation (hence, will be distributed with a delay) and the only way you would be able to follow the conversation is to use the mailing list archive.</p>
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</td>
</tr>
</table>
</div>
<div class="admonitionblock warning">
<table>
<tr>
<td class="icon">
<div class="title">Warning</div>
</td>
<td class="content">
<div class="paragraph">
<p>Messages sent to a public mailing list will be seen by many people and also re-published by 3rd party websites.
It is usually not possible to remove them.
Please <strong>don&#8217;t send mails containing confidential information</strong> to public mailing lists.
For more information, please see the <a href="https://privacy.apache.org/policies/privacy-policy-public.html">privacy policy</a></p>
</div>
</td>
</tr>
</table>
</div>
<div class="ulist">
<ul>
<li>
<p><a href="http://stackoverflow.com">Stack Overflow</a> (use <a href="http://stackoverflow.com/questions/tagged/log4j">log4j</a> or <a href="http://stackoverflow.com/questions/tagged/log4j2">log4j2</a> tags)</p>
</li>
</ul>
</div>
</div>
</div>
<div class="sect1">
<h2 id="maintainer_discussions">Maintainer discussions</h2>
<div class="sectionbody">
<div class="paragraph">
<p>Apache Log4j project officially uses mailing lists for discussions related to maintenance and development.</p>
</div>
<div class="admonitionblock warning">
<table>
<tr>
<td class="icon">
<div class="title">Warning</div>
</td>
<td class="content">
<div class="paragraph">
<p><strong>You are expected to be subscribed</strong> to a mailing list to receive replies to your posted questions!
If you are not subscribed, when you post an email, it will be subject to moderation (hence, will be distributed with a delay) and the only way you would be able to follow the conversation is to use the mailing list archive.</p>
</div>
</td>
</tr>
</table>
</div>
<div class="paragraph">
<p>If you have questions or feedback like:</p>
</div>
<div class="ulist">
<ul>
<li>
<p>A class should have public visibility instead of package-scoped</p>
</li>
<li>
<p>A plugin is missing configuration options</p>
</li>
<li>
<p>You found a bug</p>
</li>
</ul>
</div>
<div class="paragraph">
<p>then please contact us using the following mailing lists:</p>
</div>
<div class="dlist">
<dl>
<dt class="hdlist1"><code>dev@logging.apache.org</code> (public | <a href="mailto:dev-subscribe@logging.apache.org">subscribe</a> | <a href="mailto:dev-unsubscribe@logging.apache.org">unsubscribe</a> | <a href="mailto:dev@logging.apache.org">post</a> | <a href="https://lists.apache.org/list.html?dev&#64;logging.apache.org">archive</a>)</dt>
<dd>
<p>For <em>development</em> discussions
(Please prefix subjects with <code>[log4j]</code> when starting a new thread!)</p>
</dd>
</dl>
</div>
<div class="admonitionblock warning">
<table>
<tr>
<td class="icon">
<div class="title">Warning</div>
</td>
<td class="content">
<div class="paragraph">
<p>Messages sent to a public mailing list will be seen by many people and also re-published by 3rd party websites.
It is usually not possible to remove them.
Please <strong>don&#8217;t send mails containing confidential information</strong> to public mailing lists.
For more information, please see the <a href="https://privacy.apache.org/policies/privacy-policy-public.html">privacy policy</a></p>
</div>
</td>
</tr>
</table>
</div>
<div class="dlist">
<dl>
<dt class="hdlist1"><code>security@logging.apache.org</code> (private | <a href="mailto:security@logging.apache.org">post</a>)</dt>
<dd>
<p>For reporting unlisted <strong>security vulnerabilities</strong> or other unexpected behaviour that has a security impact</p>
</dd>
<dt class="hdlist1"><code>private@logging.apache.org</code> (private | <a href="mailto:private@logging.apache.org">post</a>)</dt>
<dd>
<p>For the discussion of confidential topics within the Apache Logging Services project management committee.</p>
</dd>
</dl>
</div>
</div>
</div>
<div class="sect1">
<h2 id="issues">Issues</h2>
<div class="sectionbody">
<div class="paragraph">
<p>The Log4j project uses <a href="https://github.com/apache/logging-log4j2/issues">GitHub Issues</a> as its issue tracking system.
The old issue tracking system, <a href="https://issues.apache.org/jira/projects/LOG4J2">JIRA</a>, is still accessible, though only recommended for issues that were already created there.</p>
</div>
<div class="paragraph">
<p>Issues get resolved in one of the following ways:</p>
</div>
<div class="olist arabic">
<ol class="arabic">
<li>
<p>The reporter or another interested party provides <a href="https://github.com/apache/logging-log4j2/pulls">a pull request</a> tagging the issue in its title</p>
</li>
<li>
<p>A committer is interested in the issue and decides to work on it</p>
</li>
<li>
<p>The reporter or another interested party sponsors one or more of <a href="#sponsorship">the committers listed below</a> to encourage them to work on the issue</p>
</li>
</ol>
</div>
<div class="paragraph">
<p>Created issues are subject to the following policy:</p>
</div>
<div class="dlist">
<dl>
<dt class="hdlist1">Quality</dt>
<dd>
<p>Issues posted of insufficient quality will be removed</p>
</dd>
<dt class="hdlist1">No protracted discussions</dt>
<dd>
<p>Issues likely to result in protracted discussion must be posted to the mailing lists</p>
</dd>
<dt class="hdlist1">No Questions</dt>
<dd>
<p>Do not post questions as issues!
These will be removed, and you will be asked to post questions to the mailing lists instead.</p>
</dd>
</dl>
</div>
</div>
</div>
<div class="sect1">
<h2 id="sponsorship">Sponsorship</h2>
<div class="sectionbody">
<div class="paragraph">
<p>Sponsorship can be used simply as a way to say thank you for the work that has been done or as a way to encourage specific issues to be worked on.
In either case, while the Apache Logging Services project thanks you for your support, we cannot be responsible for any promises and/or contributions made by an individual committer, as individual commits must be reviewed and accepted by the project team.</p>
</div>
<div class="sect2">
<h3 id="committers_accepting_github_sponsorship">Committers accepting GitHub Sponsorship</h3>
<div class="ulist">
<ul>
<li>
<p><a href="https://github.com/carterkozak">Carter Kozak</a></p>
</li>
<li>
<p><a href="https://github.com/garydgregory">Gary Gregory</a></p>
</li>
<li>
<p><a href="https://github.com/jvz">Matt Sicker</a></p>
</li>
<li>
<p><a href="https://github.com/ppkarwasz">Piotr P. Karwasz</a></p>
</li>
<li>
<p><a href="https://github.com/rgoers">Ralph Goers</a></p>
</li>
<li>
<p><a href="https://github.com/vy">Volkan Yazıcı</a></p>
</li>
</ul>
</div>
</div>
</div>
</div>
<div class="sect1">
<h2 id="commercial">Third-party commercial support</h2>
<div class="sectionbody">
<div class="paragraph">
<p>While neither the Apache Software Foundation nor the Apache Logging Services project provide any commercial support for the Log4j products, individual committers may collaborate with services that provide such support.</p>
</div>
<div class="paragraph">
<p>The following aims to be a list of all commercial support services involving one or more Log4j committers.</p>
</div>
<div class="dlist">
<dl>
<dt class="hdlist1"><a href="https://volkan.yazi.ci">Abstract Dynamics</a></dt>
<dd>
<p>Consultancy services offered by PMC member <a href="https://www.linkedin.com/in/yazicivo">Volkan Yazıcı</a></p>
</dd>
<dt class="hdlist1"><a href="https://copernik.eu">Copernik</a></dt>
<dd>
<p>Consultancy services offered by PMC member <a href="https://www.linkedin.com/in/ppkarwasz">Piotr Karwasz</a></p>
</dd>
<dt class="hdlist1"><a href="https://grobmeier.solutions">Grobmeier Solutions</a></dt>
<dd>
<p>Consultancy services offered by PMC member <a href="https://www.linkedin.com/in/grobmeier/">Christian Grobmeier</a></p>
</dd>
</dl>
</div>
<div id="tidelift" class="dlist">
<dl>
<dt class="hdlist1"><a href="https://tidelift.com">Tidelift</a></dt>
<dd>
<p>Some Log4j maintainers receive funding from Tidelift for their maintenance efforts.</p>
</dd>
</dl>
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