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| # Commercial support |
| |
| As every Apache project, so is `Apache IoTDB` generally available and usable by anyone free of charge. |
| |
| Also does the `Apache IoTDB Community` offer free support on the official project `Mailinglist`. This support is however, done voluntarily by the community, so there are no service-level-agreements, guaranteed reaction times or guarantee that an issue will be addressed or solved. |
| |
| If you or your business has higher demands on guaranteed availability and execution of support requests, the following individuals and companies have commercial support offerings. |
| |
| The information provided here was provided by the entities named, and is not verified (except the `Involvement Level`), updated or endorsed by the `Apache Software Foundation` or the `Apache IoTDB` project. |
| |
| ## Commercial Support Providers for Apache IoTDB |
| |
| | | Name | <span style="display:block;min-width:360px;">Description</span> | Contact Person(s) | Contact Email(s) | Contact Phone(s) | Involvement Level | |
| | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- | ----------------------------------- | ------------------ | ------------------- | |
| | <span style="display:inline-flex;width:88px;height:34px;align-items:center;justify-content:center;"><img src="/img/commercial-support-timecho.png" alt="Timecho logo" style="max-width:80px;max-height:28px;width:auto;height:auto;object-fit:contain;" /></span> | [Timecho Europe GmbH](https://www.timecho-global.com/) | <span style="display:block;min-width:360px;line-height:1.55;">Enterprise-grade products and solutions, technical support/ consulting/ training, deployment and migration, performance tuning, training, custom development, protocol/ connector/ driver development, time-series foundation model services, and AI services.</span> | Pengchen Zheng | pengcheng.zheng@timecho.com | - | Committer | |
| | <span style="display:inline-flex;width:88px;height:34px;align-items:center;justify-content:center;"><img src="/img/commercial-support-pragmatic.png" alt="pragmatic industries logo" style="max-width:80px;max-height:28px;width:auto;height:auto;object-fit:contain;" /></span> | [pragmatic industries GmbH](https://pragmaticindustries.com/)| <span style="display:block;min-width:360px;line-height:1.55;">Technical support/ consulting/ training, deployment and migration, custom development</span> | Julian Feinauer | j.feinauer@pragmaticindustries.de | - | PMC Member | |
| | <span style="display:inline-flex;width:88px;height:34px;align-items:center;justify-content:center;"><img src="/img/commercial-support-toddy.png" alt="ToddySoft logo" style="max-width:80px;max-height:28px;width:auto;height:auto;object-fit:contain;" /></span> | [ToddySoft GmbH](https://toddysoft.com/)| <span style="display:block;min-width:360px;line-height:1.55;">Technical support/ consulting/ training, deployment and migration, protocol/ connector/ driver development, custom development</span> | Christofer Dutz | christofer.dutz@toddysoft.com | - | PMC Member | |
| |
| If you discover new IoTDB commercial support services and would like them to be included, please [report them to the community](mailto:dev@iotdb.apache.org). |
| |
