layout: post title: Infrastructure Team Adopting an On-Call Rotation date: ‘2014-08-18T13:00:00+00:00’ permalink: infrastructure_team_adopting_an_on

We ended up choosing PagerDuty, which has a number of ways of receiving alerts. More importantly, it allows us to set a schedule, easily override it for holidays or illnesses, and do so programmatically. It also seamlessly integrates with HipChat, which Infrastructure is running a trial of and communicates with our mobile devices.

PagerDuty also supports a clear escalation path that begins alerting other people about issues if the person on-call fails to respond in a timely manner. Additionally, PagerDuty‘s mobile apps are built with Apache Cordova, which is an interesting circle. We’ve finished our trial and decided to adopt PagerDuty. PagerDuty was especially gracious and made our account gratis.

If you have questions or want to get involved, feel free to join us on the infrastructure mailing list infrastructure@apache.org or joining us in our Hipchat room.