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| <img style="vertical-align: middle;" src='/theme/images/feather.png' width='18'/><span style="font-size: 1.30rem; color: #1583CC; text-transform: uppercase;">Apache Infrastructure</span></a> |
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| <a href="#" target="_self" style="padding-left: 7px;">About</a> |
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| Requesting assistance </a> |
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| <h2> |
| Requesting assistance |
| </h2> |
| <p>The Infrastructure Team is ready to assist during most of the day, |
| thanks to our distributed team on three continents, whether it be via |
| email (<a href="mailto:users@infra.apache.org">users@infra.apache.org</a>), |
| <a href="http://infra.chat/">Slack</a> or via <a href="https://issues.apache.org/jira/">JIRA tickets</a>.</p> |
| <p>For JIRA tickets, please take a look at <a href="https://cwiki.apache.org/confluence/display/INFRA/Contacting+infrastructure">this page</a> |
| regarding which severity to attach to tickets.</p> |
| <p>If you have an issue that needs solving, we ask that you please review the FAQ below, |
| which may already have the answer you are seeking.</p> |
| <h3>Frequently asked questions (and answers)</h3> |
| <div id="toc" style="border-radius: 3px; border: 1px solid #999; background-color: #EEE; padding: 4px;"><h4>Table of Contents:</h4><ul><ul><li><a class="toc-href" href="#general service status" title="General service status">General service status</a></li><li><a class="toc-href" href="#apache account info" title="Apache account info">Apache account info</a></li><li><a class="toc-href" href="#repository-related questions" title="Repository-related questions">Repository-related questions</a></li><li><a class="toc-href" href="#email-related questions" title="Email-related questions">Email-related questions</a></li></ul></ul></div> |
| <h4 id="general service status">General service status</h4> |
| <!-- service is down --> |
| <p><span style="color: #A00;"><q> |
| The $foo service is down!! |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| Before you go alerting us, check <a href="https://status.apache.org">status.apache.org</a>. |
| If the service is listed as down on that page, we have most likely already been informed. |
| </span></p> |
| <hr/> |
| <h4 id="apache account info">Apache account info</h4> |
| <!-- forgot my password --> |
| <p><span style="color: #A00;"><q> |
| I forgot my password! |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| You can <a href="https://id.apache.org/reset/enter">reset your password here.</a> |
| </span></p> |
| <hr/> |
| <h4 id="repository-related questions">Repository-related questions</h4> |
| <!-- github sync stuff --> |
| <p><span style="color: #A00;"><q> |
| Our GitHub repository is out of sync, can you help? |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| Usually, you can trigger a resync by pushing a <i>trivial commit</i>, |
| such as a whitespace change to any branch. You can also trigger a resync through <a href="https://selfserve.apache.org">our SelfServe page.</a> |
| </span></p> |
| <hr/> |
| <!-- new repo setup --> |
| <p><span style="color: #A00;"><q> |
| We need a new repository for Project Foo! |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| For new (empty) repositories, please use <a href="https://selfserve.apache.org/">self-serve</a>. If your project is using the GitBox service, please see the <a href="https://gitbox.apache.org/">GitBox web site</a> instead. |
| For imports, please <a href="https://issues.apache.org/jira/">create a JIRA ticket</a>. |
| </span></p> |
| <hr/> |
| <h4 id="email-related questions">Email-related questions</h4> |
| <!-- unsubbing --> |
| <p><span style="color: #A00;"><q> |
| How do I unsubscribe from <a href="mailto:foo@tlp.apache.org">foo@tlp.apache.org</a>? |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| Send an email to <code><a href="mailto:foo-unsubscribe@tlp.apache.org">foo-unsubscribe@tlp.apache.org</a></code> to unsubscribe |
| yourself from the list. |
| </span></p> |
| <hr/> |
| <!-- email whitelisting --> |
| <p><span style="color: #A00;"><q> |
| How do I allow <a href="mailto:foo@bar.baz">foo@bar.baz</a> to post to our mailing list, <a href="mailto:dev@tlp.apache.org">dev@tlp.apache.org</a>?? |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| Send an email to <code>dev-allow-subscribe-<span style="color: |
| #080;">foo=bar.baz</span>@tlp.apache.org</code>, or see the |
| <a href="http://untroubled.org/ezmlm/ezman/ezman2.html">ezmlm manual</a> |
| for more details. |
| </span></p> |
| <hr/> |
| <!-- need subscriber list --> |
| <p><span style="color: #A00;"><q> |
| How do I see who's subscribed to <a href="mailto:dev@tlp.apache.org">dev@tlp.apache.org</a>? |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| Send an email to <code><a href="mailto:dev-list@tlp.apache.org">dev-list@tlp.apache.org</a></code>. This will |
| only work if you are a moderator of that particular list. |
| </span></p> |
| <hr/> |
| <!-- account forward borked --> |
| <p><span style="color: #A00;"><q> |
| My email address changed and I forgot my password, how do I change it? |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| Please see <a href="https://selfserve.apache.org/">this page</a> for help. |
| </span></p> |
| <hr/> |
| <!-- missing email sent to lists --> |
| <p><span style="color: #A00;"><q> |
| I don't see the emails that I posted to a mailing list |
| </q></span> |
| <br/> |
| <span style="color: #00A;"> |
| If you are using GMail, remember that it only shows one copy of the |
| mail, and hides the one that comes back to you from the mailing list. |
| You can use the mail-archives to check if the mail has been received by the list |
| </span> |
| <br/> |
| <span style="color: #00A;"> |
| Some lists only allow subscribers to post. If you use more than one email address, you might have accidentally sent a message from the wrong account. |
| </span></p> |
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