Title: Service Level Agreement (SLA)

For current status, see http://status.apache.org/ and SLA graphs at http://status.apache.org/sla/

We divide Infra-provided services into four groups:

1. Critical

   Target: 99.5% uptime

   • email
   • version control (svn and git)
   • TLP websites
   • LDAP

2. Core

   Target: 99% uptime

   • issue trackers (Bugzilla and Jira)
   • bar

3. Standard

   Target: 95% uptime

   • foo
   • bar

4. None

   These services have no SLA.

   • foo
   • bar