license: | Licensed to the Apache Software Foundation (ASF) under one or more contributor license agreements. See the NOTICE file distributed with this work for additional information regarding copyright ownership. The ASF licenses this file to You under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Given the sheer volume of issues raised in the Jira Issues, inevitably some issues are duplicates, or become obsolete and eventually fixed otherwise, or can’t be reproduced, or could benefit from more detail, and so on. It’s useful to help identify these issues and resolve them, either by advancing the discussion or even resolving the Issues. Most contributors are able to directly resolve Issues. Use judgment in determining whether you are quite confident the issue should be resolved, although changes can be easily undone. If in doubt, just leave a comment on the Issues.
When resolving Issue, observe a few useful conventions:
Change : Requesting a change in the current IT profile.
IT help: Requesting help for an IT related problem.
Incident: Reporting an incident or IT service outage.
New feature: Requesting new capability or software feature.
Problem: Investigating and reporting the root cause of multiple incidents.
Service request: Requesting help from an internal or customer service team.
Service request with approval: Requesting help that requires a manager or board approval.
Support: Requesting help for customer support issues.