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| Questions</title> |
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| <h1 align="CENTER">Frequently Asked Questions</h1> |
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| <h2><a id="support.html" name="support.html">Support</a></h2> |
| |
| <ul> |
| <li><a href="#what2do">"Why can't I ...? Why won't ... work?" |
| What to do in case of problems</a></li> |
| |
| <li><a href="#support">Whom do I contact for |
| support?</a></li> |
| </ul> |
| <hr /> |
| |
| <h3><a id="what2do" name="what2do">"Why can't I ...? Why won't |
| ... work?" What to do in case of problems</a></h3> |
| |
| <p>If you are having trouble with your Apache server software, |
| you should take the following steps:</p> |
| |
| <ol> |
| <li> |
| <strong>Check the errorlog!</strong> |
| |
| <p>Apache tries to be helpful when it encounters a problem. |
| In many cases, it will provide some details by writing one |
| or messages to the server error log. Sometimes this is |
| enough for you to diagnose & fix the problem yourself |
| (such as file permissions or the like). The default |
| location of the error log is |
| <samp>/usr/local/apache2/logs/error_log</samp>, but see the |
| <a |
| href="../mod/core.html#errorlog"><samp>ErrorLog</samp></a> |
| directive in your config files for the location on your |
| server.</p> |
| </li> |
| |
| <li> |
| <strong>Check the <a |
| href="http://httpd.apache.org/docs-2.0/faq/">FAQ</a>!</strong> |
| |
| |
| <p>The latest version of the Apache Frequently-Asked |
| Questions list can always be found at the main Apache web |
| site.</p> |
| </li> |
| |
| <li> |
| <strong>Check the Apache bug database</strong> |
| |
| <p>Most problems that get reported to The Apache Group are |
| recorded in the <a href="http://bugs.apache.org/">bug |
| database</a>. <em><strong>Please</strong> check the |
| existing reports, open <strong>and</strong> closed, before |
| adding one.</em> If you find that your issue has already |
| been reported, please <em>don't</em> add a "me, too" |
| report. If the original report isn't closed yet, we suggest |
| that you check it periodically. You might also consider |
| contacting the original submitter, because there may be an |
| email exchange going on about the issue that isn't getting |
| recorded in the database.</p> |
| </li> |
| |
| <li> |
| <strong><a id="user-support" name="user-support">Ask in a |
| user support forum</a></strong> |
| |
| <p>Apache has an active community of users who are willing |
| to share their knowledge. Participating in this community |
| is usually the best and fastest way to get answers to your |
| questions and problems.</p> |
| |
| <p><a href="http://httpd.apache.org/userslist.html">Users |
| mailing list</a></p> |
| |
| <p>USENET newsgroups:</p> |
| |
| <ul> |
| <li>comp.infosystems.www.servers.unix [<a |
| href="news:comp.infosystems.www.servers.unix">nntp</a>] [ |
| <a |
| href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix"> |
| google</a>]</li> |
| |
| <li>comp.infosystems.www.servers.ms-windows [<a |
| href="news:comp.infosystems.www.servers.ms-windows">nntp</a>] |
| [ <a |
| href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows"> |
| google</a>]</li> |
| |
| <li>comp.infosystems.www.authoring.cgi [<a |
| href="news:comp.infosystems.www.authoring.cgi">news</a>] |
| [ <a |
| href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi"> |
| google</a>]</li> |
| </ul> |
| |
| <li> |
| <strong>If all else fails, report the problem in the bug |
| database</strong> |
| |
| <p>If you've gone through those steps above that are |
| appropriate and have obtained no relief, then please |
| <em>do</em> let The Apache Group know about the problem by |
| <a href="http://httpd.apache.org/bug_report.html">logging a |
| bug report</a>.</p> |
| |
| <p>If your problem involves the server crashing and |
| generating a core dump, please include a backtrace (if |
| possible). As an example,</p> |
| |
| <dl> |
| <dd><code># cd <em>ServerRoot</em><br /> |
| # dbx httpd core<br /> |
| (dbx) where</code></dd> |
| </dl> |
| |
| <p>(Substitute the appropriate locations for your |
| <samp>ServerRoot</samp> and your <samp>httpd</samp> and |
| <samp>core</samp> files. You may have to use |
| <code>gdb</code> instead of <code>dbx</code>.)</p> |
| </li> |
| </ol> |
| <hr /> |
| |
| <h3><a id="support" name="support">Whom do I contact for |
| support?</a></h3> |
| |
| <p>With several million users and fewer than forty volunteer |
| developers, we cannot provide personal support for Apache. For |
| free support, we suggest participating in a <a |
| href="#user-support">user forum</a>.</p> |
| |
| <p>Professional, commercial support for Apache is available |
| from <a href="http://www.apache.org/info/support.cgi">a number |
| of companies</a>.</p> |
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