| <!--#if expr="!$ONEPAGE" --> |
| <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN"> |
| <HTML> |
| <HEAD> |
| <TITLE>Support - Apache Server Frequently Asked Questions</TITLE> |
| </HEAD> |
| <!-- Background white, links blue (unvisited), navy (visited), red (active) --> |
| <BODY |
| BGCOLOR="#FFFFFF" |
| TEXT="#000000" |
| LINK="#0000FF" |
| VLINK="#000080" |
| ALINK="#FF0000" |
| > |
| <!--#include virtual="header.html" --> |
| <H1 ALIGN="CENTER">Apache Server Frequently Asked Questions</H1> |
| <!--#endif --> |
| |
| <H2><a name="support.html">Support</a></H2> |
| |
| <UL> |
| <LI><A HREF="#what2do">"Why can't I ...? Why won't ... |
| work?" What to do in case of problems</A> |
| </LI> |
| <LI><A HREF="#support">Whom do I contact for support?</A> |
| </LI> |
| |
| </UL> |
| |
| <HR> |
| |
| <H3><A NAME="what2do">"Why can't I ...? Why won't ... work?" |
| What to do in case of problems</A></H3> |
| <P> |
| If you are having trouble with your Apache server software, you should |
| take the following steps: |
| </P> |
| <OL> |
| <LI><STRONG>Check the errorlog!</STRONG> |
| <P> |
| Apache tries to be helpful when it encounters a problem. In many |
| cases, it will provide some details by writing one or messages to |
| the server error log. Sometimes this is enough for you to diagnose |
| & fix the problem yourself (such as file permissions or the like). |
| The default location of the error log is |
| <SAMP>/usr/local/apache/logs/error_log</SAMP>, but see the |
| <A HREF="../mod/core.html#errorlog"><SAMP>ErrorLog</SAMP></A> |
| directive in your config files for the location on your server. |
| </P> |
| </LI> |
| <LI><STRONG>Check the |
| <A HREF="http://httpd.apache.org/docs/misc/FAQ.html">FAQ</A>!</STRONG> |
| <P> |
| The latest version of the Apache Frequently-Asked Questions list can |
| always be found at the main Apache web site. |
| </P> |
| </LI> |
| <LI><STRONG>Check the Apache bug database</STRONG> |
| <P> |
| Most problems that get reported to The Apache Group are recorded in |
| the |
| <A HREF="http://bugs.apache.org/">bug database</A>. |
| <EM><STRONG>Please</STRONG> check the existing reports, open |
| <STRONG>and</STRONG> closed, before adding one.</EM> If you find |
| that your issue has already been reported, please <EM>don't</EM> add |
| a "me, too" report. If the original report isn't closed |
| yet, we suggest that you check it periodically. You might also |
| consider contacting the original submitter, because there may be an |
| email exchange going on about the issue that isn't getting recorded |
| in the database. |
| </P> |
| </LI> |
| <LI><STRONG>Ask in the <SAMP>comp.infosystems.www.servers.unix</SAMP> |
| or <SAMP>comp.infosystems.www.servers.ms-windows</SAMP> USENET |
| newsgroup (as appropriate for the platform you use).</STRONG> |
| <P> |
| A lot of common problems never make it to the bug database because |
| there's already high Q&A traffic about them in the |
| <A HREF="news:comp.infosystems.www.servers.unix" |
| ><SAMP>comp.infosystems.www.servers.unix</SAMP></A> |
| newsgroup. Many Apache users, and some of the developers, can be |
| found roaming its virtual halls, so it is suggested that you seek |
| wisdom there. The chances are good that you'll get a faster answer |
| there than from the bug database, even if you <EM>don't</EM> see |
| your question already posted. |
| </P> |
| </LI> |
| <LI><STRONG>If all else fails, report the problem in the bug |
| database</STRONG> |
| <P> |
| If you've gone through those steps above that are appropriate and |
| have obtained no relief, then please <EM>do</EM> let The Apache |
| Group know about the problem by |
| <A HREF="http://httpd.apache.org/bug_report.html">logging a bug report</A>. |
| </P> |
| <P> |
| If your problem involves the server crashing and generating a core |
| dump, please include a backtrace (if possible). As an example, |
| </P> |
| <P> |
| <DL> |
| <DD><CODE># cd <EM>ServerRoot</EM><BR> |
| # dbx httpd core<BR> |
| (dbx) where</CODE> |
| </DD> |
| </DL> |
| <P></P> |
| <P> |
| (Substitute the appropriate locations for your |
| <SAMP>ServerRoot</SAMP> and your <SAMP>httpd</SAMP> and |
| <SAMP>core</SAMP> files. You may have to use <CODE>gdb</CODE> |
| instead of <CODE>dbx</CODE>.) |
| </P> |
| </LI> |
| </OL> |
| <HR> |
| |
| <H3><A NAME="support">Whom do I contact for support?</A></H3> |
| <P> |
| There is no official support for Apache. None of the developers want to |
| be swamped by a flood of trivial questions that can be resolved elsewhere. |
| Bug reports and suggestions should be sent <EM>via</EM> |
| <A HREF="http://www.apache.org/bug_report.html">the bug report page</A>. |
| Other questions should be directed to the |
| <A HREF="news:comp.infosystems.www.servers.unix" |
| >comp.infosystems.www.servers.unix</A> or <A HREF= |
| "news:comp.infosystems.www.servers.ms-windows" |
| >comp.infosystems.www.servers.ms-windows</A> |
| newsgroup (as appropriate for the platform you use), where some of the |
| Apache team lurk, in the company of many other httpd gurus who |
| should be able to help. |
| </P> |
| <P> |
| Commercial support for Apache is, however, available from a number |
| of third parties. |
| </P> |
| |
| <!--#if expr="!$ONEPAGE" --> |
| |
| <!--#include virtual="footer.html" --> |
| </BODY> |
| </HTML> |
| <!--#endif --> |
