If you are experiencing problems using Camel then please report your problem to our mailing list or Zulip chat. This allows the entire community to help with your problem. If indeed a bug has been identified in the Camel software, then document the problem in our Issue Tracker. Please refrain from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the Camel software.
If you are in doubt, we appreciate asking the mailing list or Zulip chat first.
Please read the section below (How to get help), and follow the bullets advised there first:
We prefer people to get in touch first using the mailing list, or Zulip chat. Or take time to read FAQs, or search in the mailing list archives to find answers. Unfortunately some people create a JIRA ticket as first thing. Please don't do that! Only if you are sure it really is a bug etc. JIRA tickets create noise for the Camel team to react on issues that are not bugs but are already covered in FAQs, in the mailing lists etc., or in the existing documentation. Also on the mailing lists there are more people active to help you better.
Also please avoid sending direct emails to members of the Camel team - we are busy already. And conversations about Camel should happen in the public, and not via private emails.
If you have found a security issue in Camel please contact the Apache Software Foundation security team. Don't share the details in public (i.e. chat or users/developer mailing lists). We will receive details you send and resolve the issue as soon as possible. We might also contact you requesting further details as needed.
There's a number of sites outside Apache that offer discussion forums on Camel. For example, Stack Overflow is a popular Q & A site with a dedicated Apache Camel forum. You are also likely to find helpful discussions on technical blogs, on Google, or even on Twitter.
Deprecated components are not supported and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component. A list of deprecated components is listed on the github page at: https://github.com/apache/camel/tree/master/components#components
Before you report a problem, you may wish to read the FAQ. When you report an issue, please be sure to include as much information as possible. The more we know, the easier it is to reach an effective solution quickly.
What version do you use
What version of Camel do you use? Remember to include this information.
We can help you much quicker if you try the following
This is an open source project, so the amount of time we have available to help resolve your issue is often limited as all help is provided on a volunteer basis. If you want to get priority help, need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production support you could contact one of the following companies with Commercial Camel Offerings.