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rel="noopener noreferrer" class="navbar__item navbar__link bi bi-twitter-x navbar-icon-link"></a><a href="https://discord.gg/a6PZZbfnFx" target="_blank" rel="noopener noreferrer" class="navbar__item navbar__link bi bi-discord navbar-icon-link"></a><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer" class="navbar__item navbar__link bi bi-github navbar-icon-link"></a><div class="searchBox_H2mL"></div></div></div><div role="presentation" class="navbar-sidebar__backdrop"></div></nav><div id="__docusaurus_skipToContent_fallback" class="main-wrapper mainWrapper_eExm"><div class="container"><div class="justify-content-end mb-4 row"><div class="col-lg-8 col-md-12"><div class="px-0 px-lg-5 pt-5"><header><div class="d-flex align-items-center mb-3"><a class="me-2" href="/zh-CN/blog">博客<!-- --></a><span class="me-2">/</span><a class="me-2" href="/zh-CN/blog/category/tutorials">使用指南<!-- --></a></div><h1 class="mb-3"><a class="text-body" href="/zh-CN/blog/what-is-q-and-a-platform-and-how-to-use-it">What is Q&A Platform and How to Use it</a></h1><div class="d-flex align-items-center text-secondary"><div class="me-3">Anne Zhu</div><time class="me-3" datetime="2023-05-12T00:00:00.000Z">2023年5月12日</time><div>阅读需 7 分钟<!-- --></div></div></header></div></div><div class="col-lg-2 col-md-12"></div></div><div class="justify-content-end row"><div class="col-lg-8 col-md-12"><article class="px-0 px-lg-5 pb-5 mb-5" itemprop="blogPost" itemscope="" itemtype="http://schema.org/BlogPosting"><meta itemprop="image" content="https://answer.apache.org/zh-CN/2023-05-12-cover@4x.png"><div id="__blog-post-container" class="markdown" itemprop="articleBody"><div class="mb-4"><img decoding="async" loading="lazy" src="/zh-CN/assets/images/2023-05-12-cover@4x-2fdc6c379746eaa7f045582e04fc2801.png" class="rounded img_RAU7" width="1280px" height="720px"></div><p>We all have question and need answer in this fast-paced world. Whether it's for work or personal purposes, having a reliable source of information can be crucial. That's where Q&A (Question and Answer) platforms come in.</p> |
| <!-- --><p>According to the <!-- --><a href="https://www.verifiedmarketresearch.com/product/qa-platforms-market/" target="_blank" rel="noopener noreferrer">Verified Market Research</a>, Q&A platforms market is projected to reach 5,200.18 thousand by 2027, growing at a CAGR of 8.17% from 2020 to 2027.<!-- --></p> |
| <!-- --><p>In this blog, we'll dive in Q&A platform, explore popular Q&A platforms, and what you can do to get the most out of it.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-is-qa-platform">What is Q&A Platform<!-- --><a href="#what-is-qa-platform" class="hash-link" aria-label="What is Q&A Platform的直接链接" title="What is Q&A Platform的直接链接"></a></h2> |
| <!-- --><p>A Q&A platform is a website or application where users can ask and answer questions on various topics with other users or experts.</p> |
| <!-- --><p>In the late 1990s, a free online service called <!-- --><a href="https://www.ask.com/" target="_blank" rel="noopener noreferrer">Answer Point</a> provided by <!-- --><a href="https://en.wikipedia.org/wiki/Ask_Jeeves" target="_blank" rel="noopener noreferrer">Ask Jeeves</a>, was launched, allowing users to ask questions and with the help of other people, have them answered. It inspired the creation of later Q&A sites. The last archived version of the Ask Point was from late 2001 when it still allowed registration.<!-- --></p> |
| <!-- --><p>It is designed to facilitate the exchange of information and knowledge centered around a specific topic or area of interest, such as programming, technology, health, or education. The community-driven approach to knowledge sharing enables users with expertise in different areas can provide helpful answers to others.</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="types-of-qa-platform">Types of Q&A Platform<!-- --><a href="#types-of-qa-platform" class="hash-link" aria-label="Types of Q&A Platform的直接链接" title="Types of Q&A Platform的直接链接"></a></h3> |
| <!-- --><p>There are numerous examples of Q&A platform in both open source and SaaS formats.</p> |
| <!-- --><p>Open source Q&A platforms opens source code to the public, and users can modify and distribute it. It can be customized to meet specific needs and can be more affordable. Closed source Q&A platforms have proprietary source code and are owned by a particular company or organization. Here are some of the most popular Q&A platforms:</p> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p><a href="https://www.quora.com/" target="_blank" rel="noopener noreferrer">Quora</a> - Quora is one of the most popular Q&A platforms, with millions of users from around the world. It covers a wide range of topics, from general knowledge questions to more specific ones like technical issues or medical advice.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p><a href="https://stackexchange.com/" target="_blank" rel="noopener noreferrer">Stack Exchange</a> - Stack Exchange is a network of Q&A sites, with each site dedicated to a specific topic. For example, Stack Overflow is dedicated to programming-related questions, while Server Fault is focused on server-related questions.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p><a href="https://www.reddit.com/r/AMA/" target="_blank" rel="noopener noreferrer">Reddit AMA</a> - Reddit AMA (Ask Me Anything) is a popular Q&A format where users can ask questions of people with interesting or unusual experiences. Celebrities, politicians, and experts in various fields often participate in AMAs.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="why-we-love-qa-platform">Why We Love Q&A Platform<!-- --><a href="#why-we-love-qa-platform" class="hash-link" aria-label="Why We Love Q&A Platform的直接链接" title="Why We Love Q&A Platform的直接链接"></a></h2> |
| <!-- --><p>Q&A platforms have become increasingly popular over the years . Not only they provide a valuable resource for people who want to learn about a topic or get help with a problem, but also you can always contribute to a question of your expertise, and connect with other like-minded individuals.</p> |
| <!-- --><p>Here are some practical use cases of Q&A platforms:</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="individuals">Individuals<!-- --><a href="#individuals" class="hash-link" aria-label="Individuals的直接链接" title="Individuals的直接链接"></a></h3> |
| <!-- --><ol> |
| <!-- --><li>Solve a problem or issue that you're facing</li> |
| <!-- --><li>Learn more about a particular topic or subject</li> |
| <!-- --><li>Find recommendations for products or services</li> |
| <!-- --><li>Connect with other like-minded individuals</li> |
| <!-- --></ol> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="businesses-and-organizations">Businesses and Organizations<!-- --><a href="#businesses-and-organizations" class="hash-link" aria-label="Businesses and Organizations的直接链接" title="Businesses and Organizations的直接链接"></a></h3> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Customer Support<!-- --><br> |
| <!-- -->One of the most popular use cases for Q&A platforms is providing customer support. Many businesses use Q&A platforms to answer customer questions, troubleshoot issues, and provide support on a variety of products and services.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Knowledge Sharing<!-- --><br> |
| <!-- -->Q&A platforms are also great for sharing knowledge and expertise. They can be used to ask and answer questions on a variety of topics, from technical questions to academic discussions. This can be especially valuable for individuals seeking information on specific topics or for businesses looking to share their expertise with a wider audience.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Employee Training<!-- --><br> |
| <!-- -->Q&A platforms can also be used for employee training and development. They can be used to create a knowledge base for employees, allowing them to ask and answer questions about company policies, procedures, and best practices.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Recruitment<!-- --><br> |
| <!-- -->Q&A platforms can be a valuable tool for recruitment. They can be used to answer questions about job openings, company culture, and career opportunities, giving potential candidates a better understanding of the organization they may be joining.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Research<!-- --><br> |
| <!-- -->Last but not least, Q&A platforms can also be used for research purposes. They can be used to ask and answer questions on a variety of topics, helping individuals and organizations gather information and insights on specific subjects.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-makes-a-great-qa-platform">What Makes a Great Q&A Platform<!-- --><a href="#what-makes-a-great-qa-platform" class="hash-link" aria-label="What Makes a Great Q&A Platform的直接链接" title="What Makes a Great Q&A Platform的直接链接"></a></h2> |
| <!-- --><p>These are some key factors that not only makes a great Q&A platform for both question askers and answers, and find out how we apply them in <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">meta.answer</a>, a community built with Answer.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="image" src="/zh-CN/assets/images/qaplatform1-a75eec5bef64ce851056e2ca428b630f.png" width="1078" height="684" class="img_RAU7"></p> |
| <!-- --><ul> |
| <!-- --><li><strong>Expertise:</strong> A great Q&A platform should attract a wide range of experts who can provide knowledgeable and helpful answers. The platform should also make it easy for users to identify these experts and trust their responses.<!-- --></li> |
| <!-- --><li><strong>Diversity:</strong> A great Q&A platform attracts a diverse group of users who have expertise and knowledge in different areas. This diversity of expertise can provide valuable insights and perspectives, and can help to foster a collaborative and supportive community.<!-- --></li> |
| <!-- --><li><strong>Community:</strong> A great Q&A platform has an active and engaged community of users who are willing to share their knowledge and help others. The platform should encourage users to participate by providing incentives such as badges or points, and by creating a welcoming and supportive environment.<!-- --></li> |
| <!-- --><li><strong>Easy of Use:</strong> A great Q&A platform should be easy to use and navigate. Users should be able to ask questions and find answers quickly and easily. The platform should also be responsive and work well on different devices.<!-- --></li> |
| <!-- --><li><strong>Moderation:</strong> A great Q&A platform has effective moderation to ensure that users are following the rules and guidelines of the community. Moderation can help to prevent spam, trolling, and other negative behaviors that can detract from the quality of the platform.<!-- --></li> |
| <!-- --></ul> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="build-a-qa-platform-in-3-steps">Build a Q&A Platform in 3 Steps<!-- --><a href="#build-a-qa-platform-in-3-steps" class="hash-link" aria-label="Build a Q&A Platform in 3 Steps的直接链接" title="Build a Q&A Platform in 3 Steps的直接链接"></a></h2> |
| <!-- --><p>Follow the guide to build a basic Q&A platform, easy-peasy.</p> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Choose a Platform<!-- --><br> |
| <!-- -->Choose a platform that aligns with your needs and budget. There are open-source Q&A platforms available that offer a good starting point (you know, <!-- --><a href="https://answer.apache.org/" target="_blank" rel="noopener noreferrer">Answer</a> is open-source). Alternatively, you can use a hosted platform.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Customize the Design<!-- --><br> |
| <!-- -->Once you have chosen a platform, customize the design to match your branding and user interface requirements. Don’t forget to make the design responsive and optimized for different devices.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Add Questions and Answers<!-- --><br> |
| <!-- -->Create a few test questions and answers to give users an idea of what types of questions are appropriate and how to answer them. Encourage users to ask and answer questions, and here’s <!-- --><a href="https://meta.answer.dev/questions/D1L1/how-to-ask-a-good-question" target="_blank" rel="noopener noreferrer">a quick tip to kick-start a good question</a>. Later on, moderate the content to ensure quality and adherence to community guidelines.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="start-and-manage-qa-platform-with-answer">Start and Manage Q&A Platform with Answer<!-- --><a href="#start-and-manage-qa-platform-with-answer" class="hash-link" aria-label="Start and Manage Q&A Platform with Answer的直接链接" title="Start and Manage Q&A Platform with Answer的直接链接"></a></h2> |
| <!-- --><p>Answer is knowledge-based community software, offering a smooth set-up for your Q&A platform. Its nature of open source lets you customize a Q&A platform for a big take-off. Take a glimpse at the <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">Answer community</a> built with Answer.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="img" src="/zh-CN/assets/images/qaplatform2-f86caaa34a34371abcf03f1259f73f06.png" width="1600" height="900" class="img_RAU7"></p> |
| <!-- --><p>No matter what your Q&A platform is about, it’s always great to collect valuable insights and perspectives, and keep up-to-date answers. We’ve also packed up these resources that help you kick-start a joyful Answer journey:</p> |
| <!-- --><p>💻 <!-- --><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer">GitHub Repo</a>: Keep an eye on what we are up to lately on GitHub. |
| 📄<!-- --><a href="https://answer.apache.org/docs/" target="_blank" rel="noopener noreferrer">Documents</a>: Everything you need to build your Answer Community from zero to hero. |
| 🐞 <!-- --><a href="https://github.com/apache/answer/issues" target="_blank" rel="noopener noreferrer">Bug Report</a>: Hunt a bug? Simply report it for us to track efficiently. |
| 🚩<!-- --><a href="https://github.com/apache/answer/projects" target="_blank" rel="noopener noreferrer">Public Roadmap</a>: Feel free to drop a comment here and be a part of our roadmap!<!-- --></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="conclusion">Conclusion<!-- --><a href="#conclusion" class="hash-link" aria-label="Conclusion的直接链接" title="Conclusion的直接链接"></a></h2> |
| <!-- --><p>We always have a question or an answer sometimes in our lives, so it is natural to have a Q&A platform. With <!-- --><a href="https://answer.apache.org/" target="_blank" rel="noopener noreferrer">Answer</a>, you and your team will be able to solve problems, participate in discussions, and contribute fresh ideas to keep your business growing.<!-- --></p></div><div class="mt-3"><div class="mb-3"><span>标签：<!-- --></span> <!-- --><span><a href="/zh-CN/blog/tags/tutorials">tutorials</a></span></div><div class="d-flex align-items-center text-secondary"><span>分享到<!-- --></span><button aria-label="twitter" class="react-share__ShareButton shareBtn_lEr0" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer"><i class="br bi-twitter" style="font-size:16px"></i></button><button title="What is Q&A Platform and How to Use it" aria-label="facebook" class="react-share__ShareButton shareBtn_lEr0" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer"><i class="br bi-facebook" 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table-of-contents__link toc-highlight">What is Q&A Platform</a><ul class="border-0 p-0 ps-3 mt-2"><li class="m-0 mb-2"><a href="#types-of-qa-platform" class="fs-14 text-secondary table-of-contents__link toc-highlight">Types of Q&A Platform</a></li></ul></li><li class="m-0 mb-2"><a href="#why-we-love-qa-platform" class="fs-14 text-secondary table-of-contents__link toc-highlight">Why We Love Q&A Platform</a><ul class="border-0 p-0 ps-3 mt-2"><li class="m-0 mb-2"><a href="#individuals" class="fs-14 text-secondary table-of-contents__link toc-highlight">Individuals</a></li><li class="m-0 mb-2"><a href="#businesses-and-organizations" class="fs-14 text-secondary table-of-contents__link toc-highlight">Businesses and Organizations</a></li></ul></li><li class="m-0 mb-2"><a href="#what-makes-a-great-qa-platform" class="fs-14 text-secondary table-of-contents__link toc-highlight">What Makes a Great Q&A Platform</a></li><li class="m-0 mb-2"><a href="#build-a-qa-platform-in-3-steps" class="fs-14 text-secondary table-of-contents__link toc-highlight">Build a Q&A Platform in 3 Steps</a></li><li class="m-0 mb-2"><a href="#start-and-manage-qa-platform-with-answer" class="fs-14 text-secondary table-of-contents__link toc-highlight">Start and Manage Q&A Platform with Answer</a></li><li class="m-0 mb-2"><a href="#conclusion" class="fs-14 text-secondary table-of-contents__link toc-highlight">Conclusion</a></li></ul></div></div></div></div></div><footer class="footer"><div class="container py-3"><div class="d-flex justify-content-between flex-wrap text-center"><div><div class="mb-3"><a href="https://www.apache.org/" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 256 103.8" width="180" role="img"><path d="M255.178 30.45a2.7 2.7 0 0 1 .822 1.983 2.77 2.77 0 0 1-.822 2c-.55.567-1.214.83-1.997.83s-1.444-.273-2-.822a2.72 2.72 0 0 1-.815-1.983 2.77 2.77 0 0 1 .822-2c.55-.567 1.2-.83 2-.83a2.71 2.71 0 0 1 1.99.823zm-.237 3.74a2.43 2.43 0 0 0 .718-1.75 2.4 2.4 0 0 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