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href="https://answer.apache.org/2023-05-30-cover@4x.png"><header><h2 class="title_FKjP" itemprop="headline"><a itemprop="url" href="/blog/everything-you-need-to-know-about-knowledge-base">Everything You Need to Know About Knowledge Base</a></h2><div class="container_Qn8t margin-vert--md"><time datetime="2023-05-30T00:00:00.000Z" itemprop="datePublished">May 30, 2023</time> · <!-- -->4 min read<!-- --></div><div class="margin-top--md margin-bottom--sm row"><div class="col col--6 authorCol_e4J9"><div class="avatar margin-bottom--sm"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" class="avatar__photo-link"><img class="avatar__photo" src="https://avatars.githubusercontent.com/u/131739771?v=4" alt="Anne Zhu" itemprop="image"></a><div class="avatar__intro" itemprop="author" itemscope="" itemtype="https://schema.org/Person"><div class="avatar__name"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" itemprop="url"><span itemprop="name">Anne Zhu</span></a></div><small class="avatar__subtitle" itemprop="description">Product Marketing Manager</small></div></div></div></div></header><div class="markdown" itemprop="articleBody"><p>We’ve discussed knowledge retention is the challenge of today, since knowledge scatters like fragments of a grand puzzle, waiting to be discovered and connected. Besides having a knowledge sharing platform, running a knowledge base is also an effective strategy for knowledge retention, and the best part is you can build your one with Answer easily.</p> |
| <!-- --><p>If you’re considering having a knowledge base, you’re in the right place. In today’s read, we’ll explain knowledge base, benefits, and a self-host knowledge base built with Answer.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-is-knowledge-base">What is Knowledge Base<!-- --><a href="#what-is-knowledge-base" class="hash-link" aria-label="Direct link to What is Knowledge Base" title="Direct link to What is Knowledge Base"></a></h2> |
| <!-- --><p>In a simple way: a knowledge base is an online library where you can store, organize, and retrieve information easily.</p> |
| <!-- --><p>Sounds big, right? In fact, you must use one of them for sure since a knowledge base takes various forms, such as databases, wikis, documents, articles, FAQs (Frequently Asked Questions), manuals, tutorials, or any other structured or unstructured format.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="why-you-need-it">Why You Need it<!-- --><a href="#why-you-need-it" class="hash-link" aria-label="Direct link to Why You Need it" title="Direct link to Why You Need it"></a></h2> |
| <!-- --><p>We expect to retrieve the right information at the moment, and the process must be quick. That’s why we need a knowledge base that contains a wide range of information and easy-to-search, and check the benefits.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="benefits">Benefits<!-- --><a href="#benefits" class="hash-link" aria-label="Direct link to Benefits" title="Direct link to Benefits"></a></h2> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Easy Access to Information |
| A knowledge base provides a structured and organized system for storing information, making it easily accessible to users. It allows quick retrieval of relevant data, reducing the time and effort required to search for information.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Improved Productivity and Efficiency |
| By having a knowledge base in place, employees can find the information they require without relying on others or spending excessive time searching for it. This increases productivity and efficiency in performing tasks by empowering users to find information independently.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Knowledge Retention and Sharing |
| A knowledge base serves as a repository for capturing and preserving institutional knowledge within an organization. It helps to retain critical information even when employees leave or change roles.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Consistency and Accuracy |
| With a knowledge base, organizations can ensure consistency and accuracy in the information. It minimizes errors and conflicts, allowing for standardized procedures, guidelines, and documentation, reducing the risk of errors or inconsistencies caused by outdated or conflicting information.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Customer Self-service and Support |
| Knowledge bases are commonly used in <!-- --><a href="/blog/how-to-build-a-help-center-with-your-users-and-answer">customer support</a> to provide self-service options. By offering a comprehensive collection of FAQs, troubleshooting guides, and instructional materials, customers can find solutions to their problems without the need to contact support, reducing support costs and improving customer satisfaction.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="build-knowledge-base-with-answer">Build Knowledge Base with Answer<!-- --><a href="#build-knowledge-base-with-answer" class="hash-link" aria-label="Direct link to Build Knowledge Base with Answer" title="Direct link to Build Knowledge Base with Answer"></a></h2> |
| <!-- --><p>Make sure you have the right tools for hosting and managing your knowledge base. Answer is the tool you can give it a go, it’s open-source and for free. Here are some delighted features in Answer that help you to build an efficient knowledge base at ease.</p> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Get Started with the Useful Docs |
| We’ve prepared <!-- --><a href="https://answer.apache.org/docs" target="_blank" rel="noopener noreferrer">Docs</a> for you to kick-start your knowledge base smoothly, and if you need help, you can always post a question in our <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">Community</a>.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Real-time Preview for Each Post |
| Always make sure your knowledge is accurate and shinning before it goes live. In Answer, you can instantly view the layout of the post before hitting the post button.</p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Post Real-time Preview in Answer" src="/assets/images/knowledgebase1-4c214ee3d68bbfa1a9c5f806a70b609d.png" width="2800" height="1930" class="img_RAU7"></p> |
| <!-- --><ol start="3"> |
| <!-- --><li>Use Tags to Categorize the Content |
| Add new tags to set up your knowledge management system in Answer right away, no need to add questions beforehand. Users can follow content they are interested by following tags, while admins can always edit tags description.</li> |
| <!-- --></ol> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Manage Tags in Answer is Easy" src="/assets/images/knowledgebase2-67c019311430efa81f82e4eb504e57ce.png" width="2800" height="904" class="img_RAU7"></p> |
| <!-- --><ol start="4"> |
| <!-- --><li> |
| <!-- --><p>Pin a Post |
| Pin an important or frequently asked question for your knowledge base, so that it always stays on the top of your knowledge base. |
| <!-- --><img decoding="async" loading="lazy" alt="Pin a Post in Answer" src="/assets/images/knowledgebase3-b10a9df59c50ef5d5c9f979408944d6d.gif" width="786" height="674" class="img_RAU7"></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Search and Find What You Need |
| Answer provides advanced search, including tag, author, question, etc. so that you can always access to the knowledge you require at present quickly.</p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Search Post in Answer" src="/assets/images/knowledgebase4-4e3d35b9f3ed191135bbb8e740b283bf.png" width="2800" height="1390" class="img_RAU7"></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="dont-take-our-words-for-answer-take-his">Don’t Take Our Words for Answer. Take His<!-- --><a href="#dont-take-our-words-for-answer-take-his" class="hash-link" aria-label="Direct link to Don’t Take Our Words for Answer. Take His" title="Direct link to Don’t Take Our Words for Answer. Take His"></a></h2> |
| <!-- --><p>One of our users, <!-- --><a href="https://blog.safewebbox.com/author/david/" target="_blank" rel="noopener noreferrer">David Filed</a> have built a self-hosted knowledge base with Answer. He also shared a <!-- --><a href="https://blog.safewebbox.com/a-self-hosted-knowledgebase-which-feels-much-like-stackoverflow/" target="_blank" rel="noopener noreferrer">blog</a> about why he chose Answer, and a step-by-step tutorial of installing and running Answer. |
| <!-- --><img decoding="async" loading="lazy" alt="Screenshot of Davids Knowledgebase" src="/assets/images/knowledgebase5-cdcad3f39aae9615f0457e3b85c016df.png" width="1391" height="374" class="img_RAU7"> |
| Follow his tutorial or our <!-- --><a href="https://answer.apache.org/docs" target="_blank" rel="noopener noreferrer">Docs</a> to build a knowledge base of your own now, and embrace the power of knowledge base today.<!-- --></p></div><footer class="row docusaurus-mt-lg"></footer></article><article class="margin-bottom--xl" itemprop="blogPost" itemscope="" itemtype="https://schema.org/BlogPosting"><meta itemprop="description" content="Take a nibble on open source, examples, and why it's the essence of Answer."><link itemprop="image" href="https://answer.apache.org/2023-05-23-cover@4x.png"><header><h2 class="title_FKjP" itemprop="headline"><a itemprop="url" href="/blog/why-open-source-is-the-essence-of-answer">Why Open Source is the Essence of Answer</a></h2><div class="container_Qn8t margin-vert--md"><time datetime="2023-05-23T00:00:00.000Z" itemprop="datePublished">May 23, 2023</time> · <!-- -->4 min read<!-- --></div><div class="margin-top--md margin-bottom--sm row"><div class="col col--6 authorCol_e4J9"><div class="avatar margin-bottom--sm"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" class="avatar__photo-link"><img class="avatar__photo" src="https://avatars.githubusercontent.com/u/131739771?v=4" alt="Anne Zhu" itemprop="image"></a><div class="avatar__intro" itemprop="author" itemscope="" itemtype="https://schema.org/Person"><div class="avatar__name"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" itemprop="url"><span itemprop="name">Anne Zhu</span></a></div><small class="avatar__subtitle" itemprop="description">Product Marketing Manager</small></div></div></div></div></header><div class="markdown" itemprop="articleBody"><p>Whether it's for business or personal use, having software that aligns with our workflows, preferences, and objectives is crucial for maximizing productivity. That’s why we actively seek and try different software solutions that can be customized and personalized to suit our specific requirements.</p> |
| <!-- --><p>That's when open-source software — offering a collaborative, effective, and secure experience — showed up. Open source forms the heart and soul of Answer since the day Answer launched.</p> |
| <!-- --><p>Before knowing why Answer is open-source, we will take a nibble on open-source, and examples beforehand.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-is-open-source">What is Open-source?<!-- --><a href="#what-is-open-source" class="hash-link" aria-label="Direct link to What is Open-source?" title="Direct link to What is Open-source?"></a></h2> |
| <!-- --><p><a href="https://opensource.com/article/18/2/coining-term-open-source-software" target="_blank" rel="noopener noreferrer">Open source</a> refers to a type of software or technology that comes with its source code which is accessible to the public for free. This means that anyone can view, modify, and distribute the code, following the guidelines outlined in the open-source license. For example, programmers can add features or fix a bug with the access to the source code.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="code" src="/assets/images/opensource1-33e96ecc672d2bd874dd10b757a81dcd.jpg" width="5760" height="3840" class="img_RAU7"> |
| Photo by <!-- --><a href="https://unsplash.com/@markusspiske?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText" target="_blank" rel="noopener noreferrer">Markus Spiske</a> on <!-- --><a href="https://unsplash.com/s/photos/open-source-software?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText" target="_blank" rel="noopener noreferrer">Unsplash</a></p> |
| <!-- --><p>It promotes collaboration, transparency, and community-driven development, often maintained by volunteers working together to create reliable and innovative solutions.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="open-source-software">Open-source Software<!-- --><a href="#open-source-software" class="hash-link" aria-label="Direct link to Open-source Software" title="Direct link to Open-source Software"></a></h2> |
| <!-- --><p>We might have already met or used open-source software before, and here are them.</p> |
| <!-- --><ol> |
| <!-- --><li><a href="https://www.linux.org/" target="_blank" rel="noopener noreferrer">Linux</a>: an operating system that powers many servers, smartphones, and other devices.<!-- --></li> |
| <!-- --><li><a href="https://www.python.org/" target="_blank" rel="noopener noreferrer">Python</a>: a high-level programming language that is used for web development, data analysis, artificial intelligence, and more.<!-- --></li> |
| <!-- --><li><a href="https://www.mozilla.org/en-US/firefox/new/" target="_blank" rel="noopener noreferrer">Firefox</a>: a web browser developed by the Mozilla Foundation.<!-- --></li> |
| <!-- --><li><a href="https://www.libreoffice.org/" target="_blank" rel="noopener noreferrer">LibreOffice</a>: an open-source office suite that includes word processing, spreadsheet, and presentation software.<!-- --></li> |
| <!-- --><li><a href="https://httpd.apache.org/" target="_blank" rel="noopener noreferrer">Apache HTTP web server</a>: a web server software that powers many websites on the internet<!-- --></li> |
| <!-- --><li><a href="https://opencv.org/" target="_blank" rel="noopener noreferrer">OpenCV</a>: a computer vision library used for image and video analysis.<!-- --></li> |
| <!-- --><li><a href="https://www.videolan.org/" target="_blank" rel="noopener noreferrer">VLC</a>: a media player that can play a wide range of video and audio formats.<!-- --></li> |
| <!-- --><li><a href="https://wordpress.com/" target="_blank" rel="noopener noreferrer">WordPress</a>: a content management system (CMS) for creating websites and blogs.<!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="answer-open-source-is-in-essence">Answer: Open-source is in Essence<!-- --><a href="#answer-open-source-is-in-essence" class="hash-link" aria-label="Direct link to Answer: Open-source is in Essence" title="Direct link to Answer: Open-source is in Essence"></a></h2> |
| <!-- --><p>Lately, B2B enterprises have been looking for solutions on building their own Q&A community or a corporate community. A dedicated section or subsection cannot meet their needs because they wish to customize content, have control of data, rather than “being a guest” in a public community.</p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Answer Interface" src="/assets/images/opensource2-ba40e7a6f56ef96c831fdef19654070c.png" width="1400" height="930" class="img_RAU7"></p> |
| <!-- --><p>That’s the moment we decided to build Answer.</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="we-wish-answer-to-be-">We Wish Answer to be …<!-- --><a href="#we-wish-answer-to-be-" class="hash-link" aria-label="Direct link to We Wish Answer to be …" title="Direct link to We Wish Answer to be …"></a></h3> |
| <!-- --><p><strong>Easy to use</strong><br> |
| <!-- -->We hope everyone can set up and run Answer at ease — well, maybe with a little guidance and documentation from us :)<!-- --></p> |
| <!-- --><p><strong>Built for Everyone</strong> |
| Currently, running community software or open-source products in the market still requires professional knowledge, such as understanding technical terms. We want Answer to have a bigger stage and to embrace a bigger world. Thus, in the initial design of Answer, we always considered the user as a novice, and how can they get started with Answer smoothly.<!-- --></p> |
| <!-- --><p><strong>Open-source</strong> |
| You can find all the source code of Answer in <!-- --><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer">GitHub Repo</a>, free for everybody. We love the spirit of how open source encourages collaboration and transparency, and we always welcome contributions ;)<!-- --></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="where-can-i-find-more-about-answer">Where Can I Find More about Answer<!-- --><a href="#where-can-i-find-more-about-answer" class="hash-link" aria-label="Direct link to Where Can I Find More about Answer" title="Direct link to Where Can I Find More about Answer"></a></h2> |
| <!-- --><p>No matter you are a Q&A lover, self-host expert, or want-to-give-it-try person, you can always get connected with us, share new ideas, or simply for chatting.</p> |
| <!-- --><ol> |
| <!-- --><li><a href="https://answer.apache.org/" target="_blank" rel="noopener noreferrer">Website</a>: Welcome to the home of Answer. We know there are plenty of things that need to be improved. We are working on it, we promise.<!-- --></li> |
| <!-- --><li><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer">GitHub Repo</a>: Enjoy your stay in the garden of Answer.<!-- --></li> |
| <!-- --><li><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">Meta.Answer</a>: The one and only official community built with Answer, meet new friends here.<!-- --></li> |
| <!-- --><li><a href="https://twitter.com/answerdev" target="_blank" rel="noopener noreferrer">Twitter</a>: What we’ve been up to, tutorials, and tips. Follow us to keep updated.<!-- --></li> |
| <!-- --><li><a href="https://discord.gg/a6PZZbfnFx" target="_blank" rel="noopener noreferrer">Discord</a>: Want to talk to our dev team in real time? Join our Discord Server!<!-- --></li> |
| <!-- --></ol></div><footer class="row docusaurus-mt-lg"></footer></article><article class="margin-bottom--xl" itemprop="blogPost" itemscope="" itemtype="https://schema.org/BlogPosting"><meta itemprop="description" content="Dive into knowledge retention, and find out how Answer empowers your internal knowledge base."><link itemprop="image" href="https://answer.apache.org/2023-05-16-cover@4x.png"><header><h2 class="title_FKjP" itemprop="headline"><a itemprop="url" href="/blog/how-to-use-answer-for-effective-knowledge-retention">How to use Answer for Effective Knowledge Retention?</a></h2><div class="container_Qn8t margin-vert--md"><time datetime="2023-05-16T00:00:00.000Z" itemprop="datePublished">May 16, 2023</time> · <!-- -->4 min read<!-- --></div><div class="margin-top--md margin-bottom--sm row"><div class="col col--6 authorCol_e4J9"><div class="avatar margin-bottom--sm"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" class="avatar__photo-link"><img class="avatar__photo" src="https://avatars.githubusercontent.com/u/131739771?v=4" alt="Anne Zhu" itemprop="image"></a><div class="avatar__intro" itemprop="author" itemscope="" itemtype="https://schema.org/Person"><div class="avatar__name"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" itemprop="url"><span itemprop="name">Anne Zhu</span></a></div><small class="avatar__subtitle" itemprop="description">Product Marketing Manager</small></div></div></div></div></header><div class="markdown" itemprop="articleBody"><p>This is an overwhelming world, where an answer is available at a snap, a click, and a blink. With data and information flowing ceaselessly around us, the challenge today is not accessing knowledge but retaining it.</p> |
| <!-- --><p>We’ve stepped into the world of Q&A platform, and let’s dive in to tackle this challenge together.</p> |
| <!-- --><p>In this article, we will figure out what is knowledge retention for both individuals and businesses, understand why it’s important, strategies that help you to prevent the collective wisdom of your business, and how Answer can help you with this.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-is-knowledge-retention">What is Knowledge Retention<!-- --><a href="#what-is-knowledge-retention" class="hash-link" aria-label="Direct link to What is Knowledge Retention" title="Direct link to What is Knowledge Retention"></a></h2> |
| <!-- --><p><a href="https://bokcenter.harvard.edu/how-memory-works" target="_blank" rel="noopener noreferrer">Memory is an ongoing process of information retention over time</a>, so for individuals, knowledge retention is to capture, remember and retrieve critical information. As for business, knowledge retention involves capturing, storing, preserving, and sharing knowledge within an organization.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="what is knowledge retention" src="/assets/images/knowledgeretention1-730e7089d78092b7af1f7e55a648e34b.jpg" width="7360" height="4912" class="img_RAU7"> |
| Photo by <!-- --><a href="https://unsplash.com/@homajob?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText" target="_blank" rel="noopener noreferrer">Scott Graham</a> on <!-- --><a href="https://unsplash.com/photos/5fNmWej4tAA?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText" target="_blank" rel="noopener noreferrer">Unsplash</a></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="why-it-is-important">Why it is Important<!-- --><a href="#why-it-is-important" class="hash-link" aria-label="Direct link to Why it is Important" title="Direct link to Why it is Important"></a></h2> |
| <!-- --><p>For individuals, knowledge retention reflects one’s learning ability because you’ve retained the knowledge in your long-term memory. The ability to retrieve information is essential for one’s continued personal growth, career advancement, and professional success, etc.</p> |
| <!-- --><p>When it comes to business, knowledge isn’t merely about internal data or information, <!-- --><strong>it’s the experience or expertise of an employee or a team</strong>, such as, best practice, customer data, operation procedure, etc. In this case, knowledge retention refers to:<!-- --></p> |
| <!-- --><ol> |
| <!-- --><li>Core knowledge stays in the organization</li> |
| <!-- --><li>Employee can always access the right knowledge</li> |
| <!-- --><li>Retain and transfer for the future</li> |
| <!-- --></ol> |
| <!-- --><p>Knowledge retention is crucial to helping companies run efficiently and maintain a competitive edge, and it has become a core to maintain sustain growth.</p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="knowledge rention is crucial for companies" src="/assets/images/knowledgeretention2-4a57dddbe84fe6fa7fbeb026dec565b4.jpg" width="1920" height="1281" class="img_RAU7"> |
| Photo by <!-- --><a href="https://unsplash.com/@anniespratt?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText" target="_blank" rel="noopener noreferrer">Annie Spratt</a> on <!-- --><a href="https://unsplash.com/photos/QckxruozjRg?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText" target="_blank" rel="noopener noreferrer">Unsplash</a></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="effective-knowledge-retention-strategies">Effective Knowledge Retention Strategies<!-- --><a href="#effective-knowledge-retention-strategies" class="hash-link" aria-label="Direct link to Effective Knowledge Retention Strategies" title="Direct link to Effective Knowledge Retention Strategies"></a></h2> |
| <!-- --><p>With the significance of knowledge retention in mind, how can companies and teams make effective knowledge retention?</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="build-a-knowledge-sharing-platforms">Build a Knowledge Sharing Platforms<!-- --><a href="#build-a-knowledge-sharing-platforms" class="hash-link" aria-label="Direct link to Build a Knowledge Sharing Platforms" title="Direct link to Build a Knowledge Sharing Platforms"></a></h3> |
| <!-- --><p>To make knowledge sharing and access easier within the organization, set up platforms and tools that facilitate the process. This can be achieved through the use of intranets, collaboration software, or knowledge management systems.</p> |
| <!-- --><p>Answer is an <!-- --><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer">open-source Q&A platform</a>, which gives companies freedom to build a knowledge-based community in the way they need. No matter it’s for products, customer support, or the team, Answer is capable of making it happen on different devices.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Interface of Answer" src="/assets/images/knowledgeretention3-107528b324fbeceb79891a1f1f5fd867.png" width="1134" height="717" class="img_RAU7"></p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="identify-and-prioritize-the-knowledge">Identify and Prioritize the Knowledge<!-- --><a href="#identify-and-prioritize-the-knowledge" class="hash-link" aria-label="Direct link to Identify and Prioritize the Knowledge" title="Direct link to Identify and Prioritize the Knowledge"></a></h3> |
| <!-- --><p>Obviously, it’s impossible to retain all the information, since there are different roles and departments in a company, and each plays a different role in the business.</p> |
| <!-- --><p>Identify the secret weapon for your business, and prioritize the key information, skills, and expertise that are most critical to the success of your business.</p> |
| <!-- --><p>Tags help users identify the knowledge they require at the moment. In <!-- --><a href="https://meta.answer.dev/questions/D1V8/how-to-create-some-tags-without-add-question" target="_blank" rel="noopener noreferrer">Answer</a>, admins can create a new tag without adding a question. This is helpful to preparing the foundation of a knowledge base.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Create New Tag in Answer" src="/assets/images/knowledgeretention4-c4e589620c83cb3f2d6cc1b422c3820c.png" width="1102" height="644" class="img_RAU7"></p> |
| <!-- --><p>You can also Pin the most important knowledge to make sure everyone can access it in the first place.</p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Pin a Question in Answer" src="/assets/images/knowledgeretention5-b10a9df59c50ef5d5c9f979408944d6d.gif" width="786" height="674" class="img_RAU7"></p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="encourage-knowledge-sharing-with-award">Encourage Knowledge Sharing with Award<!-- --><a href="#encourage-knowledge-sharing-with-award" class="hash-link" aria-label="Direct link to Encourage Knowledge Sharing with Award" title="Direct link to Encourage Knowledge Sharing with Award"></a></h3> |
| <!-- --><p>Create a pleasant, easy-to-share process for everyone and keep sharing going with awards. Encourage employees with expertise to contribute with an internal reward system, which is similar to the achievement system of games. It adds a sense of competition as well as fun, which makes sharing more engaging.</p> |
| <!-- --><p>Stay tuned for Answer’s coming reward system, we promise it will make knowledge sharing exciting.</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="keep-knowledge-staying-alive">Keep Knowledge Staying Alive<!-- --><a href="#keep-knowledge-staying-alive" class="hash-link" aria-label="Direct link to Keep Knowledge Staying Alive" title="Direct link to Keep Knowledge Staying Alive"></a></h3> |
| <!-- --><p>The core knowledge is ready, and the award system for enthusiasms with expertise is on board, now what? Keep the documents always up-to-date.</p> |
| <!-- --><p>Knowledge sharing is not a one-time event, it’s a sustainable process. Like a company, it develops into different phrases, and so is the knowledge. Regular reviews and modifications ensure the documents or information is up-to-date, relevant, and effective.</p> |
| <!-- --><p>In Answer, you can use Unlist to prevent temporary access to a question. This allows admins or moderators to review, edit, or remove out-dated resources regularly.</p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Unlist a Question in Answer" src="/assets/images/knowledgeretention6-9e2138d07f1e0af6b87a7a014349d08b.gif" width="800" height="510" class="img_RAU7"></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="ready-to-grow-your-business-with-answer">Ready to Grow Your Business with Answer?<!-- --><a href="#ready-to-grow-your-business-with-answer" class="hash-link" aria-label="Direct link to Ready to Grow Your Business with Answer?" title="Direct link to Ready to Grow Your Business with Answer?"></a></h2> |
| <!-- --><p>After reading the post, you must be aware of the significance of knowledge retention for both individuals and businesses. Let Answer be your company so that you can kick-start building a smooth knowledge sharing process for everyone, and every scenario.</p> |
| <!-- --><p>Join <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">our community</a> where you can ask and get assistance easily, follow our social media for the latest updates and up-to-date tips and tricks, even better, become a contributor and ignite knowledge sharing for the world.<!-- --></p></div><footer class="row docusaurus-mt-lg"></footer></article><article class="margin-bottom--xl" itemprop="blogPost" itemscope="" itemtype="https://schema.org/BlogPosting"><meta itemprop="description" content="Learn Q&A platform, explore poplular Q&A platforms, and find out how to get the most out of it."><link itemprop="image" href="https://answer.apache.org/2023-05-12-cover@4x.png"><header><h2 class="title_FKjP" itemprop="headline"><a itemprop="url" href="/blog/what-is-q-and-a-platform-and-how-to-use-it">What is Q&A Platform and How to Use it</a></h2><div class="container_Qn8t margin-vert--md"><time datetime="2023-05-12T00:00:00.000Z" itemprop="datePublished">May 12, 2023</time> · <!-- -->7 min read<!-- --></div><div class="margin-top--md margin-bottom--sm row"><div class="col col--6 authorCol_e4J9"><div class="avatar margin-bottom--sm"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" class="avatar__photo-link"><img class="avatar__photo" src="https://avatars.githubusercontent.com/u/131739771?v=4" alt="Anne Zhu" itemprop="image"></a><div class="avatar__intro" itemprop="author" itemscope="" itemtype="https://schema.org/Person"><div class="avatar__name"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" itemprop="url"><span itemprop="name">Anne Zhu</span></a></div><small class="avatar__subtitle" itemprop="description">Product Marketing Manager</small></div></div></div></div></header><div class="markdown" itemprop="articleBody"><p>We all have question and need answer in this fast-paced world. Whether it's for work or personal purposes, having a reliable source of information can be crucial. That's where Q&A (Question and Answer) platforms come in.</p> |
| <!-- --><p>According to the <!-- --><a href="https://www.verifiedmarketresearch.com/product/qa-platforms-market/" target="_blank" rel="noopener noreferrer">Verified Market Research</a>, Q&A platforms market is projected to reach 5,200.18 thousand by 2027, growing at a CAGR of 8.17% from 2020 to 2027.<!-- --></p> |
| <!-- --><p>In this blog, we'll dive in Q&A platform, explore popular Q&A platforms, and what you can do to get the most out of it.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-is-qa-platform">What is Q&A Platform<!-- --><a href="#what-is-qa-platform" class="hash-link" aria-label="Direct link to What is Q&A Platform" title="Direct link to What is Q&A Platform"></a></h2> |
| <!-- --><p>A Q&A platform is a website or application where users can ask and answer questions on various topics with other users or experts.</p> |
| <!-- --><p>In the late 1990s, a free online service called <!-- --><a href="https://www.ask.com/" target="_blank" rel="noopener noreferrer">Answer Point</a> provided by <!-- --><a href="https://en.wikipedia.org/wiki/Ask_Jeeves" target="_blank" rel="noopener noreferrer">Ask Jeeves</a>, was launched, allowing users to ask questions and with the help of other people, have them answered. It inspired the creation of later Q&A sites. The last archived version of the Ask Point was from late 2001 when it still allowed registration.<!-- --></p> |
| <!-- --><p>It is designed to facilitate the exchange of information and knowledge centered around a specific topic or area of interest, such as programming, technology, health, or education. The community-driven approach to knowledge sharing enables users with expertise in different areas can provide helpful answers to others.</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="types-of-qa-platform">Types of Q&A Platform<!-- --><a href="#types-of-qa-platform" class="hash-link" aria-label="Direct link to Types of Q&A Platform" title="Direct link to Types of Q&A Platform"></a></h3> |
| <!-- --><p>There are numerous examples of Q&A platform in both open source and SaaS formats.</p> |
| <!-- --><p>Open source Q&A platforms opens source code to the public, and users can modify and distribute it. It can be customized to meet specific needs and can be more affordable. Closed source Q&A platforms have proprietary source code and are owned by a particular company or organization. Here are some of the most popular Q&A platforms:</p> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p><a href="https://www.quora.com/" target="_blank" rel="noopener noreferrer">Quora</a> - Quora is one of the most popular Q&A platforms, with millions of users from around the world. It covers a wide range of topics, from general knowledge questions to more specific ones like technical issues or medical advice.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p><a href="https://stackexchange.com/" target="_blank" rel="noopener noreferrer">Stack Exchange</a> - Stack Exchange is a network of Q&A sites, with each site dedicated to a specific topic. For example, Stack Overflow is dedicated to programming-related questions, while Server Fault is focused on server-related questions.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p><a href="https://www.reddit.com/r/AMA/" target="_blank" rel="noopener noreferrer">Reddit AMA</a> - Reddit AMA (Ask Me Anything) is a popular Q&A format where users can ask questions of people with interesting or unusual experiences. Celebrities, politicians, and experts in various fields often participate in AMAs.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="why-we-love-qa-platform">Why We Love Q&A Platform<!-- --><a href="#why-we-love-qa-platform" class="hash-link" aria-label="Direct link to Why We Love Q&A Platform" title="Direct link to Why We Love Q&A Platform"></a></h2> |
| <!-- --><p>Q&A platforms have become increasingly popular over the years . Not only they provide a valuable resource for people who want to learn about a topic or get help with a problem, but also you can always contribute to a question of your expertise, and connect with other like-minded individuals.</p> |
| <!-- --><p>Here are some practical use cases of Q&A platforms:</p> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="individuals">Individuals<!-- --><a href="#individuals" class="hash-link" aria-label="Direct link to Individuals" title="Direct link to Individuals"></a></h3> |
| <!-- --><ol> |
| <!-- --><li>Solve a problem or issue that you're facing</li> |
| <!-- --><li>Learn more about a particular topic or subject</li> |
| <!-- --><li>Find recommendations for products or services</li> |
| <!-- --><li>Connect with other like-minded individuals</li> |
| <!-- --></ol> |
| <!-- --><h3 class="anchor anchorWithStickyNavbar_loeA" id="businesses-and-organizations">Businesses and Organizations<!-- --><a href="#businesses-and-organizations" class="hash-link" aria-label="Direct link to Businesses and Organizations" title="Direct link to Businesses and Organizations"></a></h3> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Customer Support<!-- --><br> |
| <!-- -->One of the most popular use cases for Q&A platforms is providing customer support. Many businesses use Q&A platforms to answer customer questions, troubleshoot issues, and provide support on a variety of products and services.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Knowledge Sharing<!-- --><br> |
| <!-- -->Q&A platforms are also great for sharing knowledge and expertise. They can be used to ask and answer questions on a variety of topics, from technical questions to academic discussions. This can be especially valuable for individuals seeking information on specific topics or for businesses looking to share their expertise with a wider audience.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Employee Training<!-- --><br> |
| <!-- -->Q&A platforms can also be used for employee training and development. They can be used to create a knowledge base for employees, allowing them to ask and answer questions about company policies, procedures, and best practices.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Recruitment<!-- --><br> |
| <!-- -->Q&A platforms can be a valuable tool for recruitment. They can be used to answer questions about job openings, company culture, and career opportunities, giving potential candidates a better understanding of the organization they may be joining.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Research<!-- --><br> |
| <!-- -->Last but not least, Q&A platforms can also be used for research purposes. They can be used to ask and answer questions on a variety of topics, helping individuals and organizations gather information and insights on specific subjects.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-makes-a-great-qa-platform">What Makes a Great Q&A Platform<!-- --><a href="#what-makes-a-great-qa-platform" class="hash-link" aria-label="Direct link to What Makes a Great Q&A Platform" title="Direct link to What Makes a Great Q&A Platform"></a></h2> |
| <!-- --><p>These are some key factors that not only makes a great Q&A platform for both question askers and answers, and find out how we apply them in <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">meta.answer</a>, a community built with Answer.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="image" src="/assets/images/qaplatform1-a75eec5bef64ce851056e2ca428b630f.png" width="1078" height="684" class="img_RAU7"></p> |
| <!-- --><ul> |
| <!-- --><li><strong>Expertise:</strong> A great Q&A platform should attract a wide range of experts who can provide knowledgeable and helpful answers. The platform should also make it easy for users to identify these experts and trust their responses.<!-- --></li> |
| <!-- --><li><strong>Diversity:</strong> A great Q&A platform attracts a diverse group of users who have expertise and knowledge in different areas. This diversity of expertise can provide valuable insights and perspectives, and can help to foster a collaborative and supportive community.<!-- --></li> |
| <!-- --><li><strong>Community:</strong> A great Q&A platform has an active and engaged community of users who are willing to share their knowledge and help others. The platform should encourage users to participate by providing incentives such as badges or points, and by creating a welcoming and supportive environment.<!-- --></li> |
| <!-- --><li><strong>Easy of Use:</strong> A great Q&A platform should be easy to use and navigate. Users should be able to ask questions and find answers quickly and easily. The platform should also be responsive and work well on different devices.<!-- --></li> |
| <!-- --><li><strong>Moderation:</strong> A great Q&A platform has effective moderation to ensure that users are following the rules and guidelines of the community. Moderation can help to prevent spam, trolling, and other negative behaviors that can detract from the quality of the platform.<!-- --></li> |
| <!-- --></ul> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="build-a-qa-platform-in-3-steps">Build a Q&A Platform in 3 Steps<!-- --><a href="#build-a-qa-platform-in-3-steps" class="hash-link" aria-label="Direct link to Build a Q&A Platform in 3 Steps" title="Direct link to Build a Q&A Platform in 3 Steps"></a></h2> |
| <!-- --><p>Follow the guide to build a basic Q&A platform, easy-peasy.</p> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Choose a Platform<!-- --><br> |
| <!-- -->Choose a platform that aligns with your needs and budget. There are open-source Q&A platforms available that offer a good starting point (you know, <!-- --><a href="https://answer.apache.org/" target="_blank" rel="noopener noreferrer">Answer</a> is open-source). Alternatively, you can use a hosted platform.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Customize the Design<!-- --><br> |
| <!-- -->Once you have chosen a platform, customize the design to match your branding and user interface requirements. Don’t forget to make the design responsive and optimized for different devices.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Add Questions and Answers<!-- --><br> |
| <!-- -->Create a few test questions and answers to give users an idea of what types of questions are appropriate and how to answer them. Encourage users to ask and answer questions, and here’s <!-- --><a href="https://meta.answer.dev/questions/D1L1/how-to-ask-a-good-question" target="_blank" rel="noopener noreferrer">a quick tip to kick-start a good question</a>. Later on, moderate the content to ensure quality and adherence to community guidelines.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="start-and-manage-qa-platform-with-answer">Start and Manage Q&A Platform with Answer<!-- --><a href="#start-and-manage-qa-platform-with-answer" class="hash-link" aria-label="Direct link to Start and Manage Q&A Platform with Answer" title="Direct link to Start and Manage Q&A Platform with Answer"></a></h2> |
| <!-- --><p>Answer is knowledge-based community software, offering a smooth set-up for your Q&A platform. Its nature of open source lets you customize a Q&A platform for a big take-off. Take a glimpse at the <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">Answer community</a> built with Answer.<!-- --></p> |
| <!-- --><p><img decoding="async" loading="lazy" alt="img" src="/assets/images/qaplatform2-f86caaa34a34371abcf03f1259f73f06.png" width="1600" height="900" class="img_RAU7"></p> |
| <!-- --><p>No matter what your Q&A platform is about, it’s always great to collect valuable insights and perspectives, and keep up-to-date answers. We’ve also packed up these resources that help you kick-start a joyful Answer journey:</p> |
| <!-- --><p>💻 <!-- --><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer">GitHub Repo</a>: Keep an eye on what we are up to lately on GitHub. |
| 📄<!-- --><a href="https://answer.apache.org/docs/" target="_blank" rel="noopener noreferrer">Documents</a>: Everything you need to build your Answer Community from zero to hero. |
| 🐞 <!-- --><a href="https://github.com/apache/answer/issues" target="_blank" rel="noopener noreferrer">Bug Report</a>: Hunt a bug? Simply report it for us to track efficiently. |
| 🚩<!-- --><a href="https://github.com/apache/answer/projects" target="_blank" rel="noopener noreferrer">Public Roadmap</a>: Feel free to drop a comment here and be a part of our roadmap!<!-- --></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="conclusion">Conclusion<!-- --><a href="#conclusion" class="hash-link" aria-label="Direct link to Conclusion" title="Direct link to Conclusion"></a></h2> |
| <!-- --><p>We always have a question or an answer sometimes in our lives, so it is natural to have a Q&A platform. With <!-- --><a href="https://answer.apache.org/" target="_blank" rel="noopener noreferrer">Answer</a>, you and your team will be able to solve problems, participate in discussions, and contribute fresh ideas to keep your business growing.<!-- --></p></div><footer class="row docusaurus-mt-lg"><div class="col"><b>Tags:<!-- --></b><ul class="tags_qfd_ padding--none margin-left--sm"><li class="tag_mH7a"><a class="tag_njp_ tagRegular_Mz1k" href="/blog/tags/tutorials">tutorials<!-- --></a></li></ul></div></footer></article><article class="margin-bottom--xl" itemprop="blogPost" itemscope="" itemtype="https://schema.org/BlogPosting"><meta itemprop="description" content="Take a closer look at how you can manage questions efficiently with Answer v1.0.9."><link itemprop="image" href="https://answer.apache.org/2023-05-11-cover@4x.png"><header><h2 class="title_FKjP" itemprop="headline"><a itemprop="url" href="/blog/answer-1.0.9-release">Have a Closer Look at Answer 1.0.9: New Features, and More</a></h2><div class="container_Qn8t margin-vert--md"><time datetime="2023-05-11T00:00:00.000Z" itemprop="datePublished">May 11, 2023</time> · <!-- -->One min read<!-- --></div><div class="margin-top--md margin-bottom--sm row"><div class="col col--6 authorCol_e4J9"><div class="avatar margin-bottom--sm"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" class="avatar__photo-link"><img class="avatar__photo" src="https://avatars.githubusercontent.com/u/131739771?v=4" alt="Anne Zhu" itemprop="image"></a><div class="avatar__intro" itemprop="author" itemscope="" itemtype="https://schema.org/Person"><div class="avatar__name"><a href="https://github.com/PrimmaAnna" target="_blank" rel="noopener noreferrer" itemprop="url"><span itemprop="name">Anne Zhu</span></a></div><small class="avatar__subtitle" itemprop="description">Product Marketing Manager</small></div></div></div></div></header><div class="markdown" itemprop="articleBody"><p>The latest version of Answer comes with new tweaks, improvements and optimization. Take a closer look at how you can manage questions efficiently.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="whats-new">What’s New<!-- --><a href="#whats-new" class="hash-link" aria-label="Direct link to What’s New" title="Direct link to What’s New"></a></h2> |
| <!-- --><p>Pin an important or frequently asked question for your Q&A platform, so that it always stay on the top of your community. |
| <!-- --><img decoding="async" loading="lazy" alt="Pin a Question in Answer" src="/assets/images/1.0.9release1-b10a9df59c50ef5d5c9f979408944d6d.gif" width="786" height="674" class="img_RAU7"></p> |
| <!-- --><p>Unlist a question to make it invisible for temporary modification, or further review. Admin can list question again in Admin>Contents>Questions. |
| <!-- --><img decoding="async" loading="lazy" alt="Unlist a Question" src="/assets/images/1.0.9release2-9e2138d07f1e0af6b87a7a014349d08b.gif" width="800" height="510" class="img_RAU7"></p> |
| <!-- --><p>Pin and Unlist help to tailor a knowledge-based community of your own, while maintain and organize the knowledge system can be easy.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="bug-fixes--optimization">Bug Fixes & Optimization<!-- --><a href="#bug-fixes--optimization" class="hash-link" aria-label="Direct link to Bug Fixes & Optimization" title="Direct link to Bug Fixes & Optimization"></a></h2> |
| <!-- --><p>We’ve also made some tweaks to fix the display issues of tags, comments form, and stubborn deleted questions. We’ve also removed context ambiguity with optimized translation.</p> |
| <!-- --><p>We strongly recommend you to build and manage a Q&A platform <!-- --><a href="https://github.com/apache/answer/releases/tag/v1.0.9" target="_blank" rel="noopener noreferrer">Answer v1.0.9</a>. You are always welcome to contribute your ideas (feature requests, or hunt a but) in <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">https://meta.answer.dev/</a>. So what will you pin first?<!-- --></p></div><footer class="row docusaurus-mt-lg"></footer></article><nav class="pagination-nav" aria-label="Blog list page navigation"><a class="pagination-nav__link pagination-nav__link--prev" href="/blog/page/3"><div class="pagination-nav__label">Newer Entries<!-- --></div></a></nav></main></div></div></div><footer class="footer"><div class="container py-3"><div class="d-flex justify-content-between flex-wrap text-center"><div><div class="mb-3"><a href="https://www.apache.org/" target="_blank"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 256 103.8" width="180" role="img"><path d="M255.178 30.45a2.7 2.7 0 0 1 .822 1.983 2.77 2.77 0 0 1-.822 2c-.55.567-1.214.83-1.997.83s-1.444-.273-2-.822a2.72 2.72 0 0 1-.815-1.983 2.77 2.77 0 0 1 .822-2c.55-.567 1.2-.83 2-.83a2.71 2.71 0 0 1 1.99.823zm-.237 3.74a2.43 2.43 0 0 0 .718-1.75 2.4 2.4 0 0 0-.711-1.742 2.36 2.36 0 0 0-1.746-.722 2.34 2.34 0 0 0-1.75.726 2.39 2.39 0 0 0-.715 1.75c0 .683.237 1.264.708 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