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--></a></li></ul></div><a href="https://twitter.com/answerdev" target="_blank" rel="noopener noreferrer" class="navbar__item navbar__link bi bi-twitter-x navbar-icon-link"></a><a href="https://discord.gg/a6PZZbfnFx" target="_blank" rel="noopener noreferrer" class="navbar__item navbar__link bi bi-discord navbar-icon-link"></a><a href="https://github.com/apache/answer" target="_blank" rel="noopener noreferrer" class="navbar__item navbar__link bi bi-github navbar-icon-link"></a><div class="searchBox_H2mL"></div></div></div><div role="presentation" class="navbar-sidebar__backdrop"></div></nav><div id="__docusaurus_skipToContent_fallback" class="main-wrapper mainWrapper_eExm"><div class="container"><div class="justify-content-end mb-4 row"><div class="col-lg-8 col-md-12"><div class="px-0 px-lg-5 pt-5"><header><div class="d-flex align-items-center mb-3"><a class="me-2" href="/blog">Blog<!-- --></a><span class="me-2">/</span><a class="me-2" href="/blog/category/insights">Insights<!-- --></a></div><h1 class="mb-3"><a class="text-body" href="/blog/everything-you-need-to-know-about-knowledge-base">Everything You Need to Know About Knowledge Base</a></h1><div class="d-flex align-items-center text-secondary"><div class="me-3">Anne Zhu</div><time class="me-3" datetime="2023-05-30T00:00:00.000Z">May 30, 2023</time><div>4 min read<!-- --></div></div></header></div></div><div class="col-lg-2 col-md-12"></div></div><div class="justify-content-end row"><div class="col-lg-8 col-md-12"><article class="px-0 px-lg-5 pb-5 mb-5" itemprop="blogPost" itemscope="" itemtype="http://schema.org/BlogPosting"><meta itemprop="image" content="https://answer.apache.org/2023-05-30-cover@4x.png"><div id="__blog-post-container" class="markdown" itemprop="articleBody"><div class="mb-4"><img decoding="async" loading="lazy" src="/assets/images/2023-05-30-cover@4x-c3ddcda375a87cf9237d2704b5f80692.png" class="rounded img_RAU7" width="1280px" height="720px"></div><p>We’ve discussed knowledge retention is the challenge of today, since knowledge scatters like fragments of a grand puzzle, waiting to be discovered and connected. Besides having a knowledge sharing platform, running a knowledge base is also an effective strategy for knowledge retention, and the best part is you can build your one with Answer easily.</p> |
| <!-- --><p>If you’re considering having a knowledge base, you’re in the right place. In today’s read, we’ll explain knowledge base, benefits, and a self-host knowledge base built with Answer.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="what-is-knowledge-base">What is Knowledge Base<!-- --><a href="#what-is-knowledge-base" class="hash-link" aria-label="Direct link to What is Knowledge Base" title="Direct link to What is Knowledge Base"></a></h2> |
| <!-- --><p>In a simple way: a knowledge base is an online library where you can store, organize, and retrieve information easily.</p> |
| <!-- --><p>Sounds big, right? In fact, you must use one of them for sure since a knowledge base takes various forms, such as databases, wikis, documents, articles, FAQs (Frequently Asked Questions), manuals, tutorials, or any other structured or unstructured format.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="why-you-need-it">Why You Need it<!-- --><a href="#why-you-need-it" class="hash-link" aria-label="Direct link to Why You Need it" title="Direct link to Why You Need it"></a></h2> |
| <!-- --><p>We expect to retrieve the right information at the moment, and the process must be quick. That’s why we need a knowledge base that contains a wide range of information and easy-to-search, and check the benefits.</p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="benefits">Benefits<!-- --><a href="#benefits" class="hash-link" aria-label="Direct link to Benefits" title="Direct link to Benefits"></a></h2> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Easy Access to Information |
| A knowledge base provides a structured and organized system for storing information, making it easily accessible to users. It allows quick retrieval of relevant data, reducing the time and effort required to search for information.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Improved Productivity and Efficiency |
| By having a knowledge base in place, employees can find the information they require without relying on others or spending excessive time searching for it. This increases productivity and efficiency in performing tasks by empowering users to find information independently.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Knowledge Retention and Sharing |
| A knowledge base serves as a repository for capturing and preserving institutional knowledge within an organization. It helps to retain critical information even when employees leave or change roles.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Consistency and Accuracy |
| With a knowledge base, organizations can ensure consistency and accuracy in the information. It minimizes errors and conflicts, allowing for standardized procedures, guidelines, and documentation, reducing the risk of errors or inconsistencies caused by outdated or conflicting information.</p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Customer Self-service and Support |
| Knowledge bases are commonly used in <!-- --><a href="/blog/how-to-build-a-help-center-with-your-users-and-answer">customer support</a> to provide self-service options. By offering a comprehensive collection of FAQs, troubleshooting guides, and instructional materials, customers can find solutions to their problems without the need to contact support, reducing support costs and improving customer satisfaction.<!-- --></p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="build-knowledge-base-with-answer">Build Knowledge Base with Answer<!-- --><a href="#build-knowledge-base-with-answer" class="hash-link" aria-label="Direct link to Build Knowledge Base with Answer" title="Direct link to Build Knowledge Base with Answer"></a></h2> |
| <!-- --><p>Make sure you have the right tools for hosting and managing your knowledge base. Answer is the tool you can give it a go, it’s open-source and for free. Here are some delighted features in Answer that help you to build an efficient knowledge base at ease.</p> |
| <!-- --><ol> |
| <!-- --><li> |
| <!-- --><p>Get Started with the Useful Docs |
| We’ve prepared <!-- --><a href="https://answer.apache.org/docs" target="_blank" rel="noopener noreferrer">Docs</a> for you to kick-start your knowledge base smoothly, and if you need help, you can always post a question in our <!-- --><a href="https://meta.answer.dev/" target="_blank" rel="noopener noreferrer">Community</a>.<!-- --></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Real-time Preview for Each Post |
| Always make sure your knowledge is accurate and shinning before it goes live. In Answer, you can instantly view the layout of the post before hitting the post button.</p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Post Real-time Preview in Answer" src="/assets/images/knowledgebase1-4c214ee3d68bbfa1a9c5f806a70b609d.png" width="2800" height="1930" class="img_RAU7"></p> |
| <!-- --><ol start="3"> |
| <!-- --><li>Use Tags to Categorize the Content |
| Add new tags to set up your knowledge management system in Answer right away, no need to add questions beforehand. Users can follow content they are interested by following tags, while admins can always edit tags description.</li> |
| <!-- --></ol> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Manage Tags in Answer is Easy" src="/assets/images/knowledgebase2-67c019311430efa81f82e4eb504e57ce.png" width="2800" height="904" class="img_RAU7"></p> |
| <!-- --><ol start="4"> |
| <!-- --><li> |
| <!-- --><p>Pin a Post |
| Pin an important or frequently asked question for your knowledge base, so that it always stays on the top of your knowledge base. |
| <!-- --><img decoding="async" loading="lazy" alt="Pin a Post in Answer" src="/assets/images/knowledgebase3-b10a9df59c50ef5d5c9f979408944d6d.gif" width="786" height="674" class="img_RAU7"></p> |
| <!-- --></li> |
| <!-- --><li> |
| <!-- --><p>Search and Find What You Need |
| Answer provides advanced search, including tag, author, question, etc. so that you can always access to the knowledge you require at present quickly.</p> |
| <!-- --></li> |
| <!-- --></ol> |
| <!-- --><p><img decoding="async" loading="lazy" alt="Search Post in Answer" src="/assets/images/knowledgebase4-4e3d35b9f3ed191135bbb8e740b283bf.png" width="2800" height="1390" class="img_RAU7"></p> |
| <!-- --><h2 class="anchor anchorWithStickyNavbar_loeA" id="dont-take-our-words-for-answer-take-his">Don’t Take Our Words for Answer. Take His<!-- --><a href="#dont-take-our-words-for-answer-take-his" class="hash-link" aria-label="Direct link to Don’t Take Our Words for Answer. Take His" title="Direct link to Don’t Take Our Words for Answer. Take His"></a></h2> |
| <!-- --><p>One of our users, <!-- --><a href="https://blog.safewebbox.com/author/david/" target="_blank" rel="noopener noreferrer">David Filed</a> have built a self-hosted knowledge base with Answer. He also shared a <!-- --><a href="https://blog.safewebbox.com/a-self-hosted-knowledgebase-which-feels-much-like-stackoverflow/" target="_blank" rel="noopener noreferrer">blog</a> about why he chose Answer, and a step-by-step tutorial of installing and running Answer. |
| <!-- --><img decoding="async" loading="lazy" alt="Screenshot of Davids Knowledgebase" src="/assets/images/knowledgebase5-cdcad3f39aae9615f0457e3b85c016df.png" width="1391" height="374" class="img_RAU7"> |
| Follow his tutorial or our <!-- --><a href="https://answer.apache.org/docs" target="_blank" rel="noopener noreferrer">Docs</a> to build a knowledge base of your own now, and embrace the power of knowledge base today.<!-- --></p></div><div class="mt-3"><div class="d-flex align-items-center text-secondary"><span>Share to<!-- --></span><button aria-label="twitter" class="react-share__ShareButton shareBtn_lEr0" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer"><i class="br bi-twitter" style="font-size:16px"></i></button><button title="Everything You Need to Know About Knowledge Base" aria-label="facebook" class="react-share__ShareButton shareBtn_lEr0" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer"><i class="br bi-facebook" style="font-size:16px"></i></button><button aria-label="linkedin" class="react-share__ShareButton shareBtn_lEr0" style="background-color:transparent;border:none;padding:0;font:inherit;color:inherit;cursor:pointer"><i class="br bi-linkedin" style="font-size:16px"></i></button></div><div class="mt-4"><a href="https://github.com/apache/answer-website/edit/main/blog/everything-you-need-to-know-about-knowledge-base/index.md" target="_blank" rel="noopener noreferrer" class="theme-edit-this-page"><svg fill="currentColor" height="20" width="20" viewBox="0 0 40 40" class="iconEdit_N_05" aria-hidden="true"><g><path d="m34.5 11.7l-3 3.1-6.3-6.3 3.1-3q0.5-0.5 1.2-0.5t1.1 0.5l3.9 3.9q0.5 0.4 0.5 1.1t-0.5 1.2z m-29.5 17.1l18.4-18.5 6.3 6.3-18.4 18.4h-6.3v-6.2z"></path></g></svg>Edit this page<!-- --></a></div></div></article></div><div class="col-lg-2 col-md-12"><div class="tableOfContents_PDf4 thin-scrollbar"><ul class="border-0 p-0 table-of-contents table-of-contents__left-border"><li class="m-0 mb-2"><a href="#what-is-knowledge-base" class="fs-14 text-secondary table-of-contents__link toc-highlight">What is Knowledge Base</a></li><li class="m-0 mb-2"><a href="#why-you-need-it" class="fs-14 text-secondary table-of-contents__link toc-highlight">Why You Need it</a></li><li class="m-0 mb-2"><a href="#benefits" class="fs-14 text-secondary table-of-contents__link toc-highlight">Benefits</a></li><li class="m-0 mb-2"><a href="#build-knowledge-base-with-answer" class="fs-14 text-secondary table-of-contents__link toc-highlight">Build Knowledge Base with Answer</a></li><li class="m-0 mb-2"><a href="#dont-take-our-words-for-answer-take-his" class="fs-14 text-secondary table-of-contents__link toc-highlight">Don’t Take Our Words for Answer. 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